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Guynhwd
Paper Tape
Posts: 1
Registered: ‎09-30-2018
Location: US
Views: 74
Message 1 of 2

Unable to enter APN settings manually..says user has no access to do so

Ok..so I purchased an "unlocked" phone that is supposed to use any Sim card but when I put in the sim, it doesnt recognize it or allow me to put in APN settings manually..they are greyed out..im not that tech savvy.. Please help!!!

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,234
Registered: ‎02-02-2016
Location: US
Views: 55
Message 2 of 2

Re: Unable to enter APN settings manually..says user has no access to do so


@Guynhwd wrote:

Ok..so I purchased an "unlocked" phone that is supposed to use any Sim card but when I put in the sim, it doesnt recognize it or allow me to put in APN settings manually..they are greyed out..im not that tech savvy.. Please help!!!


IF the SIM card is not recognized at all, then you will not be able to change APN settings. I suggest trying another sim from anyone just to make sure your phone is working ok, or make sure the SIM is inserted correctly. 

 

Maybe go to any local mobile shop or Bestbuy to see if they can at least make sure the SIM is inserted correctly?


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