01-25-2017 01:50 PM
I recently had to process a repair and return on a Moto g 3rd gen. and let me tell you it is the worst customer service warranty experience I have ever had- by far. They received my phone on the 9th of January and after that it seems that I cannot get answers as to what phone I will get, or when I will get it. First I was supposed to get a G4 as a replacement. Then it switched back to a G3. Then no one knew anything. and finally today I have been sent another shipping label to send a phone that I already sent. All the while "customer service" has repeatedly assured me that the tracking number will be available in 24-48 hours. At one point when I asked to speak with a supervisor I was told to email CEO@motorola.com. That is not any working email obviously. So I continue to call in every few days, explain my situation over and over, without a resolution. Has anyone else here had this kind of horrible experience while processing a warranty exchange or repair?