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SabujGhosh
What's DOS?
Posts: 5
Registered: ‎08-16-2015
Location: United States
Views: 1,025
Message 1 of 9

moto g heating problem during calls

How can I stop moto g third generation phone from getting heated up like iron during a call?
Additional information:1. it happened duringsleep-set time in moto.
2. It gave me blister on my face.
Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 1,025
Message 2 of 9

Re: moto g heating problem during calls

For the phone to get that hot, either a process on the phone is stuck, you're in a very poor signal area, or both.



Please go to the battery app and take a screenshot.  Then tap the screen and take a screenshot of the next screen.  Then, upload both screenshots here so we can get a look at how your phone is running.

Moto Sr Moderator
Moto Sr Moderator
Posts: 15,449
Registered: ‎02-03-2016
Location: US
Views: 1,025
Message 3 of 9

Re: moto g heating problem during calls

 If this happens on all phone calls, I suggest that you go into safe mode and test calling there. If it doesn't get hot then you have a rogue app that is causing your problem.

Please also do what crystallet asked. Thanks and hope this helps

I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position.

SabujGhosh
What's DOS?
Posts: 5
Registered: ‎08-16-2015
Location: United States
Views: 1,025
Message 4 of 9

Re: moto g heating problem during calls

I uninstalled several apps. Don't know what was heating the phone but no such blazingly hot body for last 30 hours. I installed battery app only 10 hours ago.
SabujGhosh
What's DOS?
Posts: 5
Registered: ‎08-16-2015
Location: United States
Views: 1,025
Message 5 of 9

Re: moto g heating problem during calls

 
SabujGhosh
What's DOS?
Posts: 5
Registered: ‎08-16-2015
Location: United States
Views: 1,025
Message 6 of 9

Re: moto g heating problem during calls

Thank you guys.
Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 1,025
Message 7 of 9

Re: moto g heating problem during calls

Well, there are solid blocks of awake time when the screen isn't on, so that suggests a rogue app, as @joelbon said.



What battery app did you install?  Battery savers are usually not recommended for these phones since Android does a pretty good job of managing processes in the background.

Motorola Admin Motorola Admin
Motorola Admin
Posts: 1,948
Registered: ‎02-11-2016
Location: US
Views: 1,025
Message 8 of 9

Re: moto g heating problem during calls

Thanks @Joelbon and @crystallet for your help. Also, @SabujGosh, can you please ensure that you've updated your profile with the current IMEI/SN from your device?



Thanks,



Tom



Motorola Support

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
SabujGhosh
What's DOS?
Posts: 5
Registered: ‎08-16-2015
Location: United States
Views: 1,025
Message 9 of 9

Re: moto g heating problem during calls

Thanks to you people the problem is not so huge now. Here is little token of appreciation for your help.
Thank you.
Sabuj