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moto g heating problem during calls

2015-08-16, 15:13 PM
How can I stop moto g third generation phone from getting heated up like iron during a call?
Additional information:1. it happened duringsleep-set time in moto.
2. It gave me blister on my face.
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12354 Posts

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Re: moto g heating problem during calls

2015-08-16, 16:24 PM

For the phone to get that hot, either a process on the phone is stuck, you're in a very poor signal area, or both.



Please go to the battery app and take a screenshot.  Then tap the screen and take a screenshot of the next screen.  Then, upload both screenshots here so we can get a look at how your phone is running.

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Re: moto g heating problem during calls

2015-08-16, 16:51 PM
 If this happens on all phone calls, I suggest that you go into safe mode and test calling there. If it doesn't get hot then you have a rogue app that is causing your problem.

Please also do what crystallet asked. Thanks and hope this helps

I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position.

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Re: moto g heating problem during calls

2015-08-16, 18:03 PM
I uninstalled several apps. Don't know what was heating the phone but no such blazingly hot body for last 30 hours. I installed battery app only 10 hours ago.
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Re: moto g heating problem during calls

2015-08-16, 18:13 PM
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Re: moto g heating problem during calls

2015-08-16, 18:14 PM
Thank you guys.
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Re: moto g heating problem during calls

2015-08-16, 20:42 PM

Well, there are solid blocks of awake time when the screen isn't on, so that suggests a rogue app, as @joelbon said.



What battery app did you install?  Battery savers are usually not recommended for these phones since Android does a pretty good job of managing processes in the background.

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Re: moto g heating problem during calls

2015-08-17, 15:37 PM

Thanks @Joelbon and @crystallet for your help. Also, @SabujGosh, can you please ensure that you've updated your profile with the current IMEI/SN from your device?



Thanks,



Tom



Motorola Support



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5 Posts

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Re: moto g heating problem during calls

2015-08-29, 12:18 PM
Thanks to you people the problem is not so huge now. Here is little token of appreciation for your help.
Thank you.
Sabuj
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