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nikhileshs
Paper Tape
Posts: 2
Registered: ‎06-08-2017
Location: US
Views: 3,345
Message 1 of 6

process com.android.settings has stopped - Phone unresponsive

Hello, I am using a Moto G3.

I am getting two errors

 

1 --> "Unfortunately, the process com.android has stopped."

2 --> "Unfortunately, System UI has stopped."

 

These two errors keep popping up one after another and there is nothing I can do on the phone.

Tried restarting phone in safe mode but the errors pop up in safe mode also.

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,186
Registered: ‎02-02-2016
Location: US
Views: 3,253
Message 2 of 6

Re: process com.android.settings has stopped - Phone unresponsive


@nikhileshs wrote:

Hello, I am using a Moto G3.

I am getting two errors

 

1 --> "Unfortunately, the process com.android has stopped."

2 --> "Unfortunately, System UI has stopped."

 

These two errors keep popping up one after another and there is nothing I can do on the phone.

Tried restarting phone in safe mode but the errors pop up in safe mode also.


You may have to try a reset then. 


* Search box is your friend * I don't respond to PM if question belongs in forum
nikhileshs
Paper Tape
Posts: 2
Registered: ‎06-08-2017
Location: US
Views: 3,249
Message 3 of 6

Re: process com.android.settings has stopped - Phone unresponsive

How do I reset when I can't access any feature of the device.

Will I be able to take a backup of data by any chance.

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,186
Registered: ‎02-02-2016
Location: US
Views: 3,244
Message 4 of 6

Re: process com.android.settings has stopped - Phone unresponsive


@nikhileshs wrote:

How do I reset when I can't access any feature of the device.

Will I be able to take a backup of data by any chance.


Your backup will consist of what you are already backing up to different google services. There may be some app data backed up by google, but your best bet would be to reset and restore/install nothing - make sure the problem is repaired by a reset, then start installing apps. 

 

You can do an external reset. You could try a cache clear first though.

 

Here are some great troubleshooting videos that cover safe mode, cache clear, and factory reset. Try these suggestions and let us know

https://forums.lenovo.com/t5/Motorola-Owner-s-Blog/The-DIY-Movement-why-not-for-your-phone/ba-p/3375...


* Search box is your friend * I don't respond to PM if question belongs in forum
Joshualee
What's DOS?
Posts: 1
Registered: ‎03-13-2019
Location: US
Views: 294
Message 5 of 6

Re: process com.android.settings has stopped - Phone unresponsive

I am having the same issue with my e4. I have tried a factory reset and I'm still having the same issue.

Senior MotoAgent
Senior MotoAgent
Posts: 5,907
Registered: ‎12-04-2017
Location: IN
Views: 71
Message 6 of 6

Re: process com.android.settings has stopped - Phone unresponsive


@Joshualee wrote:

I am having the same issue with my e4. I have tried a factory reset and I'm still having the same issue.


So sorry for the delay in response, may I know if you are still facing the error on your device? Have you tried contacting the Service/Repair Center already?

 

Regards,

Swaraj

Motorola Support