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Tafia
Fanfold Paper
Posts: 39
Registered: ‎04-12-2014
Location: GB
Views: 143
Message 1 of 17

Can't download pictures from Moto G 6

Tried to download holiday pictures from Moto G 6 and only a few downloaded. The rest of the page showed various greyed-out icons where the pictures should be.

 

I tried again and saw the message "There are no new photos to download"

 

I didn't want to download new photos, I wanted to download all of them.

 

Any idea what is going wrong. This procedure used to be simple with my Moto G3. 

 

Thanks

Porphyrius
Bit Torrent
Posts: 1,519
Registered: ‎10-16-2018
Location: GB
Views: 130
Message 2 of 17

Re: Can't download pictures from Moto G 6


@Tafia wrote:

Tried to download holiday pictures from Moto G 6 and only a few downloaded. The rest of the page showed various greyed-out icons where the pictures should be.

 

I tried again and saw the message "There are no new photos to download"

 

I didn't want to download new photos, I wanted to download all of them.

 

Any idea what is going wrong. This procedure used to be simple with my Moto G3. 

 

Thanks


When you say,"Download" where do you want to download then to and or what app are you using ?

 

 

Tafia
Fanfold Paper
Posts: 39
Registered: ‎04-12-2014
Location: GB
Views: 123
Message 3 of 17

Re: Can't download pictures from Moto G 6

I want to download them to my PC. With my Moto G3 I could simply plug it in to my PC and let Windows download the pictures. Now it appears I can't do that with my G6

 

 

Porphyrius
Bit Torrent
Posts: 1,519
Registered: ‎10-16-2018
Location: GB
Views: 120
Message 4 of 17

Re: Can't download pictures from Moto G 6


@Tafia wrote:

I want to download them to my PC. With my Moto G3 I could simply plug it in to my PC and let Windows download the pictures. Now it appears I can't do that with my G6

 

 


Install these official Motorola USB drivers,

 

https://support.motorola.com/us/en/drivers

 

Then once connected to the phone draw down the notification bar and choose the file transfers,not the photos option Smiley Happy

 

 

Tz3xtL4

 

 

 

 

HTH Smiley Happy

Tafia
Fanfold Paper
Posts: 39
Registered: ‎04-12-2014
Location: GB
Views: 109
Message 5 of 17

Re: Can't download pictures from Moto G 6

Many thanks for your help. That allowed me to download 4 new pictures but I am still unable to download all the pictures as I wanted. My intitial attempt resulted in just a few of the pictures downloading and others showed a box where the photo should be with a greyed out icon inside as I mentioned in my initial post.

 

How can I download all the pictures from the phone?

 

Thanks again.

 

Tafia
Fanfold Paper
Posts: 39
Registered: ‎04-12-2014
Location: GB
Views: 107
Message 6 of 17

Re: Can't download pictures from Moto G 6

Further to my earlier reply, I dont see the options seen in the box above, I see: USB controlled by:

Connected Device,

This device

then, Use USB for:

File transfer,

USB tethering

MIDI

PTP

No data transfer

Porphyrius
Bit Torrent
Posts: 1,519
Registered: ‎10-16-2018
Location: GB
Views: 106
Message 7 of 17

Re: Can't download pictures from Moto G 6


@Tafia wrote:

Many thanks for your help. That allowed me to download 4 new pictures but I am still unable to download all the pictures as I wanted. My intitial attempt resulted in just a few of the pictures downloading and others showed a box where the photo should be with a greyed out icon inside as I mentioned in my initial post.

 

How can I download all the pictures from the phone?

 

Thanks again.

 


 

You do see the options.Choose the file Transfer option from the list you posted.

 

I'm afraid those boxes miight mean the pictures have gone and just left,"Thumbnails" Smiley Sad

 

However if you have a Google account and used Google Photos you may have the photos backed up so log in and check here,

 

https://photos.google.com

 

Most photos have a file extension of .jpg or .jpeg so look for those files on the phone just in case.

 

 

Tafia
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Posts: 39
Registered: ‎04-12-2014
Location: GB
Views: 86
Message 8 of 17

Re: Can't download pictures from Moto G 6

Many thanks again for your help. I do have the pictures in Google Drive but can't understand why I can't download all the pictures from the phone; they are all there on the phone. It appears the system only allows one attempt at downloading as I see the message: " There are no new pictures to download" Seems it will only download new pictures and won't allow a second download of all the pictures.

 

Thank you very much for your help and patience. Much appreciated.

 

Porphyrius
Bit Torrent
Posts: 1,519
Registered: ‎10-16-2018
Location: GB
Views: 83
Message 9 of 17

Re: Can't download pictures from Moto G 6


@Tafia wrote:

Many thanks again for your help. I do have the pictures in Google Drive but can't understand why I can't download all the pictures from the phone; they are all there on the phone. It appears the system only allows one attempt at downloading as I see the message: " There are no new pictures to download" Seems it will only download new pictures and won't allow a second download of all the pictures.

 

Thank you very much for your help and patience. Much appreciated.

 


Can you explain what exactly you want to do?Do you want to download photos from Google photos to the phone?

 

Or do you want to transfer photos to another device?

Tafia
Fanfold Paper
Posts: 39
Registered: ‎04-12-2014
Location: GB
Views: 74
Message 10 of 17

Re: Can't download pictures from Moto G 6

Hi, I want to transfer photos from the phone to my laptop. As mentioned, the transfer of the photos from the phone  to my PC was only partially successful.

 

Thanks for your patience.

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