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myculito
Paper Tape
Posts: 4
Registered: ‎09-27-2015
Location: US
Views: 1,363
Message 1 of 4

Moto G - Not booting all of a sudden?

I have a Moto G that just all of sudden stopped booting into the Android OS.

 

I have tried the long-pressing power + volume down for 2 minutes tip, and while I can get into the bootloader with no issues, trying to do any option such as recovery just takes me to a black screen (no android laying down on his back.)

 

Even a normal bootup shows the Motorola splash screen, but does nothing afterward.

 

I'm at a loss. Please help!

Senior MotoAgent
Senior MotoAgent
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 1,332
Message 2 of 4

Re: Moto G - Not booting all of a sudden?

Hi myculito,

 

Have you tried to plug it into the charger while pressing the power and volume button? Here are some tips on how to get into recovery mode and see if that would work. https://www.youtube.com/watch?v=kAP0KDRfLfg

 

Regards,
Jess
Motorola Support

myculito
Paper Tape
Posts: 4
Registered: ‎09-27-2015
Location: US
Views: 1,330
Message 3 of 4

Re: Moto G - Not booting all of a sudden?

I had already tried that. Same behavior.

Van_R1es
What's DOS?
Posts: 1
Registered: ‎01-30-2019
Location: ID
Views: 538
Message 4 of 4

Re: Moto G - Not booting all of a sudden?

my phone moto G have some issue that cannot to starting ( the screen is logo M ) , i have done to reboot the phone : recovery - wipe data/factory reset - yes--delete all user data - reboot system now. after one hour the screen just logo M, cannot starting, please help me please to solve the problem =(