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2 Posts

04-23-2017

India

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Moto G turbo speakers suddenly dysfuntional

2017-04-23, 2:55 AM

So I was playing videos on youtube and suddenly the sound quality of the speakers changed to a low volume and rough sounding sound. The sound quality via the headphones is fine. Do i need to get the speakers changed? 

I did reboot the device btw.

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1325 Posts

01-16-2017

Philippines

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Re: Moto G turbo speakers suddenly dysfuntional

2017-04-24, 14:42 PM

wrote:

So I was playing videos on youtube and suddenly the sound quality of the speakers changed to a low volume and rough sounding sound. The sound quality via the headphones is fine. Do i need to get the speakers changed? 

I did reboot the device btw.


Hi nandiniirayy

 

I suggest you try some troubleshooting steps first. Check it here. Hope it works.

 

 

Regards,
Anne
Motorola Support

 

 

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2 Posts

11-02-2015

India

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Re: Moto G turbo speakers suddenly dysfuntional

2017-06-15, 13:36 PM
I am having the same problem.
My phone is not even a month old.
Suddenly while on YouTube the sound stops. Speakers seemed to have got dysfunctional. Headphones working fine.
Tried factory reset.... No use!

Plz HELP.

THANK U
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1325 Posts

01-16-2017

Philippines

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Re: Moto G turbo speakers suddenly dysfuntional

2017-06-15, 19:11 PM

wrote:
I am having the same problem.
My phone is not even a month old.
Suddenly while on YouTube the sound stops. Speakers seemed to have got dysfunctional. Headphones working fine.
Tried factory reset.... No use!

Plz HELP.

THANK U

Hi ag1805x,

 

 

You mentioned you tried factory reset, have you tried other steps provided on the link? Like running in safe mode to see if a possible app is the culprit?

 

-Anne

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2 Posts

11-02-2015

India

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Re: Moto G turbo speakers suddenly dysfuntional

2018-09-21, 9:18 AM

The service centre had to replace the motherboard. Did it in August 2017.

Everything was going fine till today 21 September 2018. Again suddenly the same problem. Was playing youtYou and the speakers stopped working suddenly.

 

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5996 Posts

12-04-2017

India

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Re: Moto G turbo speakers suddenly dysfuntional

2018-10-31, 8:20 AM

 wrote:

The service centre had to replace the motherboard. Did it in August 2017.

Everything was going fine till today 21 September 2018. Again suddenly the same problem. Was playing youtYou and the speakers stopped working suddenly.

 


Hi ag1805x,

 

Sorry about the long delay in response. We would like to help. May I know if you are still facing the speaker issue on your device? Have you re-visited service center again? Do you have a Jobsheet copy?

 

Regards,

Swaraj

Moto Support

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