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nandiniirayy
What's DOS?
Posts: 1
Registered: ‎04-22-2017
Location: IN
Views: 540
Message 1 of 6

Moto G turbo speakers suddenly dysfuntional

So I was playing videos on youtube and suddenly the sound quality of the speakers changed to a low volume and rough sounding sound. The sound quality via the headphones is fine. Do i need to get the speakers changed? 

I did reboot the device btw.

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 510
Message 2 of 6

Re: Moto G turbo speakers suddenly dysfuntional


@nandiniirayy wrote:

So I was playing videos on youtube and suddenly the sound quality of the speakers changed to a low volume and rough sounding sound. The sound quality via the headphones is fine. Do i need to get the speakers changed? 

I did reboot the device btw.


Hi nandiniirayy

 

I suggest you try some troubleshooting steps first. Check it here. Hope it works.

 

 

Regards,
Anne
Motorola Support

 

 

ag1805x
Blue Screen Again
Posts: 2
Registered: ‎11-02-2015
Location: IN
Views: 423
Message 3 of 6

Re: Moto G turbo speakers suddenly dysfuntional

I am having the same problem.
My phone is not even a month old.
Suddenly while on YouTube the sound stops. Speakers seemed to have got dysfunctional. Headphones working fine.
Tried factory reset.... No use!

Plz HELP.

THANK U
Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 417
Message 4 of 6

Re: Moto G turbo speakers suddenly dysfuntional


@ag1805x wrote:
I am having the same problem.
My phone is not even a month old.
Suddenly while on YouTube the sound stops. Speakers seemed to have got dysfunctional. Headphones working fine.
Tried factory reset.... No use!

Plz HELP.

THANK U

Hi ag1805x,

 

 

You mentioned you tried factory reset, have you tried other steps provided on the link? Like running in safe mode to see if a possible app is the culprit?

 

-Anne

ag1805x
Blue Screen Again
Posts: 2
Registered: ‎11-02-2015
Location: IN
Views: 212
Message 5 of 6

Re: Moto G turbo speakers suddenly dysfuntional

The service centre had to replace the motherboard. Did it in August 2017.

Everything was going fine till today 21 September 2018. Again suddenly the same problem. Was playing youtYou and the speakers stopped working suddenly.

 

Senior MotoAgent
Senior MotoAgent
Posts: 4,534
Registered: ‎12-04-2017
Location: IN
Views: 156
Message 6 of 6

Re: Moto G turbo speakers suddenly dysfuntional


@ag1805x wrote:

The service centre had to replace the motherboard. Did it in August 2017.

Everything was going fine till today 21 September 2018. Again suddenly the same problem. Was playing youtYou and the speakers stopped working suddenly.

 


Hi ag1805x,

 

Sorry about the long delay in response. We would like to help. May I know if you are still facing the speaker issue on your device? Have you re-visited service center again? Do you have a Jobsheet copy?

 

Regards,

Swaraj

Moto Support

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