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Purrcey
Paper Tape
Posts: 4
Registered: ‎12-16-2018
Location: CA
Views: 203
Message 1 of 3

Moto G1 front camera not working

 
Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 176
Message 2 of 3

Re: Moto G1 front camera not working

Hi Purrcey,

 

Greetings from Motorola,

 

Sorry for the inconvenience caused. Request you to share us the more details on the same so that we could help you to resolve the phone camera issue.

 

Aren't you able to open the front camera? what exactly not working as it should be?

 

Few checkpoints:

  • Third-party cases can interfere with the camera. Try removing the case if you have image-quality issues with photos.
  • Please make sure there is not a protective covering over the camera lens.
  • Ensure the camera lens is clean and free from any obstructions. Take a dry cloth and gently clean the camera lens.
  • Make sure your finger is not covering or shading the camera lens while taking the photo or video.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

Purrcey
Paper Tape
Posts: 4
Registered: ‎12-16-2018
Location: CA
Views: 157
Message 3 of 3

Re: Moto G1 front camera not working

I get an error message, it tells me the camera is busy.

 

 

 

None of the following apply:

Few checkpoints:

  • Third-party cases can interfere with the camera. Try removing the case if you have image-quality issues with photos.
  • Please make sure there is not a protective covering over the camera lens.
  • Ensure the camera lens is clean and free from any obstructions. Take a dry cloth and gently clean the camera lens.
  • Make sure your finger is not covering or shading the camera lens while taking the photo or video.(BTW, I know something about camera, I never put my finger over the lens!!