05-14-2019 08:48 AM
Turned phone on and a white square appeared with 'Moto Actions has stopped' at the top with an 'X Close app' below it and '! Send feedback' below that. When I press 'Close app', square flashes off and then back on. When I try to turn the phone off, 'Power off' flashes briefly but not long enough to press it. So I can't close the app nor turn the phone off! Any suggestions how to fix this problem? Thank you.
05-15-2019 04:29 AM
Fingers crossed I think I may have cured the problem. I held the On/Off switch for about a minute and the phone began its start cycle with no sign of the warning showing.
This is strange! Sorry you are having trouble, glad you were able to resolve this. Let us know if you are still having trouble—we will be glad to help!