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Bash1
Paper Tape
Posts: 1
Registered: ‎06-16-2019
Location: UG
Views: 142
Message 1 of 3

Network locked in 4g

Guys help my Moto g play locked its self in 4g I can't make or receive calls can only use internet and texting I tried hard resetting all failed 

Senior MotoAgent
Senior MotoAgent
Posts: 5,907
Registered: ‎12-04-2017
Location: IN
Views: 129
Message 2 of 3

Re: Network locked in 4g

Hi Bash1,

 

Thank you for reporting, may I know if you have attempted to lock the carrier? Can you post us a screenshot? Do see any error when you attempt a call? Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. Settings > Systems >> Motorola Privacy >> Enable.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Motorola Support

Senior MotoAgent
Senior MotoAgent
Posts: 423
Registered: ‎03-11-2019
Location: US
Views: 107
Message 3 of 3

Re: Network locked in 4g

Hi Bash1,

 

Can you tell us what you meant by hard resetting? Is it a hard reboot or a factory data reset? 

 

Best regards,

Zeke
Motorola Support