10-25-2016 01:06 AM
My wifes Moto G screen has stopped working after it was dropped. We are unable to recover the contacts with Motorola Device Manager, but can find the photographs and other files. Does this mean all the contacts are on her SIM (they do not appear if we put her sim into my Moto G) or are they on the phone and unaccessable? If they are on the phone is there any way of accessing them?
10-25-2016 05:09 AM
I don't know if this will work, but try holding a bright flashlight pointing into the screen. It could be the backlight is the problem. If it is, the flashlight will allow you to see well enough that you might be to set the phone so you can transfer files while connected to a computer.
10-25-2016 05:27 AM
10-25-2016 08:26 AM
When you setup your phone you most likely used a Gmail account. This is the same one used for access to the playstore. Your contacts should be there. Try going online with a laptop or PC and go to Gmail.com.
Enter your email and password. Hopefully all your contacts are there. If so when you get any new Android phone use the same email address and password. Your contacts will then sync to your new phone. It's very important to let Google sync your photos as well so you don't need to worry about losing them too if your phone fails.