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7 Posts

05-16-2017

India

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Voice quality issue in MOTO G5 PLUS, Receiver can not hear the voice properly

2017-06-03, 17:09 PM

Voice quality issue in MOTO G5 PLUS, Receiver can not hear the voice properly if making movement of phone.

If we are making even little bit movement of the phone while talking on the phone the other person is having difficulty in hearing the voice.

Please fix the issue.

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1325 Posts

01-16-2017

Philippines

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Re: Voice quality issue in MOTO G5 PLUS, Receiver can not hear the voice properly

2017-06-05, 14:34 PM

wrote:

Voice quality issue in MOTO G5 PLUS, Receiver can not hear the voice properly if making movement of phone.

If we are making even little bit movement of the phone while talking on the phone the other person is having difficulty in hearing the voice.

Please fix the issue.


 Hi User4Lenovo,

 

 

Does it happen in a specific location? I think it's normal that whenever you move the phone away from your mouth, there will be some gaps. 

 

 

Regards,
Anne
Motorola Support

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7 Posts

05-16-2017

India

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Re: Voice quality issue in MOTO G5 PLUS, Receiver can not hear the voice properly

2017-06-06, 12:24 PM
This issue happens everywhere.
Even if making a little movement other person is not able to hear the voice.
This problem is with Moto G5 Plus series only, with other series of Moto G and other brands there is no issue.
Please provide the fix.
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7 Posts

05-16-2017

India

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  • Message 4 of 11

Re: Voice quality issue in MOTO G5 PLUS, Receiver can not hear the voice properly

2017-06-06, 12:26 PM

This issue happens everywhere.
Even if making a little movement other person is not able to hear the voice.
This problem is with Moto G5 Plus series only, with other series of Moto G and other brands there is no issue.
Please provide the fix.

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1325 Posts

01-16-2017

Philippines

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  • Message 5 of 11

Re: Voice quality issue in MOTO G5 PLUS, Receiver can not hear the voice properly

2017-06-06, 20:57 PM

wrote:

This issue happens everywhere.
Even if making a little movement other person is not able to hear the voice.
This problem is with Moto G5 Plus series only, with other series of Moto G and other brands there is no issue.
Please provide the fix.


Hi User4Lenovo,

 

That's weird. Can you check in Safe mode if the issue persists? If you're not making any movements when you speak, the quality of the call is good, you mean to say? A power cycle (Turn the device off then back on) might also help. 

 

 

-Anne

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7 Posts

05-16-2017

India

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  • Message 6 of 11

Re: Voice quality issue in MOTO G5 PLUS, Receiver can not hear the voice properly

2017-06-08, 4:55 AM

I tried all the way...safe mode, resetting..but still the same issue.

 

Just be clear by the example like if I am moving the phone even little far from my mouth or keeping it on shoulder and talking tjen the other person is not able to hear my voice properly...but same if I am doing my other variant of MOTO G or other brands other person is able to hear the voice properly.

 

Please provide the fix...u can take the example of other variant of Moto G compare and fix.. Thanks

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7 Posts

05-16-2017

India

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  • Message 7 of 11

Re: Voice quality issue in MOTO G5 PLUS, Receiver can not hear the voice properly

2017-06-14, 4:59 AM

What is the update..When you are providing fix for this issue??

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2 Posts

07-15-2017

United States of America

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  • Message 8 of 11

Re: Voice quality issue in MOTO G5 PLUS, Receiver can not hear the voice properly

2017-07-15, 14:16 PM

This Moto G Plus problem is a major pain.

It has nothing to do with moving around in my case.

The voice comes in crackling and choppy and is not something that can be listened to.

Even after dropping the call and calling back, to get a better connection, it can still be a broken connection.

 

 

 

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2 Posts

07-15-2017

United States of America

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  • Message 9 of 11

Re: Voice quality issue in MOTO G5 PLUS, Receiver can not hear the voice properly

2017-07-15, 14:19 PM
Anne,
Is this an actual issue Motorola is looking at? Should I request a warranty replacement for my phone?
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1325 Posts

01-16-2017

Philippines

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  • Message 10 of 11

Re: Voice quality issue in MOTO G5 PLUS, Receiver can not hear the voice properly

2017-07-20, 18:38 PM

Hi Everyone,

 

Check if it happens in a specific location. Did you make sure you have enough signal strength to make/receive calls? Try switching your sim card to a different device and see if the issue persists. We also have suggestions here that you can try. If after all the steps provided, you're still having the concern, then repair/replacement is needed. 

 

-Anne

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