12-21-2013 07:36 PM
Neither of my Windows XP machines find the USB driver when I plug in my Moto-G, but my Windows 7 laptop works fine. I have Windows Media Player 11 and have loaded the Motorola Device Manager, but still no connection. I can connect OK if I connect as Camera (PTP). Anyone else having this problem, or know the solution?
12-28-2013 03:48 PM
Got the same issue. Have tried talking with USA tech support and drawn a blank.
I am running an XP (SP3) machine and cannot connect but my daughter has Windows 7 on her machine and the phone connects fine.
Have either of you found a fix for the problem yet or received any communication from Motorola tech?
12-30-2013 04:30 AM
I have been onto Motorola Live Chat again and been told to turn off my browser cookies and / or try using a different browser.
Now I'm not the most PC savvy person but I do not believe that this is a browser issue.
Is there anybody at Motorola Tech reading the forum posts?
12-30-2013 07:26 AM
I am not 100% sure what I have done but my Moto G now connects to my laptop.
I followed this thread
And also made sure Windows Media Player was the latest version (11) and then manually installed the Moto G via the Control Panel - hey presto, it found the drivers
01-16-2014 07:03 PM
Windows XP becomes a legacy product in a couple of months and Microsoft will stop supporting it with patches, drivers, antivirus...
It was/is one of the best and most stable, but it's soon to be history, if it isn't already.
The computer will continue to work, but if there are more new phones in your future, chances are very good that there won't be any new drivers.
01-17-2014 07:16 AM
If you have issues connecting a Media device to the computer (tablets, phones, others) and it doesn't work then it might help to update your computers Media Transfer Protocol structure (MPT structure).
Do do this, please...
- download all the patches, called Service Packs or SPs (for Windows XP, there are 3 I believe)
- update the NET Framework to 4.0
- update to Windows Media Player 11 or higher.
These are all Windows components so please only use the Microsoft website for this.
Hope that helps!
03-30-2014 08:00 AM
Though it's more than 2 month old thread, I believe someone with similar problem might read this.
For me, in some computers Moto G got detected when connected to them. But in my home PC I faced this problem. I tried installing the drivers mentioned here and in XDA forum, yet only camera storage worked when Camera (PTP) is checked.
After enabling USB debugging, my PC installed drivers on it own and detected Moto G like a normal storage device.
Follow these steps to enable: