04-03-2019 03:39 PM - last edited on 04-05-2019 04:44 AM by Agent_Swaraj
About 4 days ago phone lost ability to send\receive text\calls. I got it back somehow by fiddling around, but the next day it went again, and problem has persisted for last 2 days now.
“No Service” displayed, when I dial a number it says “Radio off” and “To place a call, first turn off Aeroplane mode”
Have tried turn off\turn on
Taking it in and out of flight mode
Safe boot option
Removed SIM and extra data card
Letting the battery deplete until phone powers off
Leaving it powered off for couple of hours
Turning off\on wifi\bluetooth\mobile data
Dialled *Removed* “Run Ping Test” passes, but the “Turn On Radio” button does not do anything. IMEI is displayed, but not phone number, network type defaults to “LTE/GSM auto (PRL)” after reboot.
Changed preferred network type from 4G to 3G and back again
Tried searching for networks ”Error while searching for networks”
I don’t unfortunately have another device to swap sims around in
Moto G 4G XT1039 running 5.1, everything else e.g wifi works fine
I did enter the Fastboot menu screen from power up, but there my knowledge ends, and I suspect I am into Factory reset mode territory or similar.
Please can someone describe some more simple line by line troubleshooting steps to take, with any backup precautions I should take first, together with the type of data I am likely to lose if I start doing e.g factory resets, software reloads, wiping cache partition, etc, etc.
Edited: Removed Manual dialling code!
04-04-2019 01:31 AM - edited 04-04-2019 01:34 AM
1:Wiping the Cache partition you will lose nothing.
2:If you have a Google account go Settings>Accounts>Google and un-tick and re-tick all things you use but be connected via Phone Data or WiFi so it's a fresh re-sync.
3:You can backup photos via the cloud using Google Drive and the Photos app or via USB cable to a PC/Computer however you have to make sure the USB is a Data and charge cable,not just a,"Charge Only Cable.You might need to install the Motorola USB drivers for the PC,
It does no harm to do a Factory reset and in fact I recommend everyone with a Smartphone learns how to back them up and do one.It's quite common on Android phones that when they update the operating system the phones can get clogged and a Factory reset/fresh start will install the update correctly and keep the phones running smooth.
If after this you still have problems then I would look to replacing the Sim-Card as they do fail.With my provider they have a,"Sim-Swap" procedure whereby we can get a Blank unused Sim-Card and online swap from the Faulty one to a new good one.This disables the old one so is also useful if the phone gets lost or stolen.
04-16-2019 03:20 PM
Thanks for your reply and suggestions. Wiping the cache did not fix the issue and my SIM worked in another phone ok, so I deduced it was the phone at fault.