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M_Zohaib
Not applicable
Posts: 9
Registered: ‎12-24-2015
Location: PK
Views: 1,070
Message 1 of 6

Moto turbo xt1225 no latest firmware via OTA

Hello.

I am having issue with latest fiware update i.e 22.34.16 as shown on Motorola's website.
My phone's version is 22.34.11 "11" not "16". When I check for updates it says that software is up to date which is not..
Any idea why am I not getting update via OTA ?
AlphaDog
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Posts: 28,270
Registered: ‎02-02-2016
Location: US
Views: 1,045
Message 2 of 6

Re: Moto turbo xt1225 no latest firmware via OTA

If you are on 5.0.2 you have the latest. And you can't go by just the number you are referring too. The entire system version has to be compared as there are multiple versions for a given phone depending on region and carrier. One could be .11 and one could be .16. 



What is the url of the directions you are referencing?. 


* Search box is your friend * I don't respond to PM if question belongs in forum
jutt-1
Not applicable
Posts: 1
Registered: ‎12-24-2015
Location: India
Views: 1,045
Message 3 of 6

Re: Moto turbo xt1225 no latest firmware via OTA

https://motorola-mobility-en-in.custhelp.com/app/answers/detail/a_id/105255/related/1
AlphaDog
Not applicable
Posts: 28,270
Registered: ‎02-02-2016
Location: US
Views: 1,045
Message 4 of 6

Re: Moto turbo xt1225 no latest firmware via OTA

What is your full software version (words and numbers)? It could be that this update doesn't apply to your phone


* Search box is your friend * I don't respond to PM if question belongs in forum
r0dr1g0
Not applicable
Posts: 9
Registered: ‎02-11-2016
Location: Brazil
Views: 1,045
Message 5 of 6

Re: Moto turbo xt1225 no latest firmware via OTA

If you are on 5.0.2 you have the latest. 

Nisshessh
Not applicable
Posts: 2
Registered: ‎06-03-2016
Location: CA
Views: 958
Message 6 of 6

Re: Moto turbo xt1225 no latest firmware via OTA

Still don't f..... understand this people,what a dumbness they mentioned the device on there official website to get maslrshmallow upgrade, although this very special edition Indian device doesn't have latest firmware to get the update, wow...
Does anyone have contact number or name or account name to contact the official tech person?