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01-16-2017

PK

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Moto X 1st gen Wi-Fi issues

2017-01-16, 22:48 PM

Hello. So I upgraded my Moto X 1st gen to lollipop and started using it. Not after a few days, I noticed that my Wi-Fi disconnects periodically. Like when I am playing a game it disconnects. When I am socialising it disconnects. I have tried everything from partition cache clean to factory reset. Nothing is working. Please guys help me.

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07-12-2014

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Re: Moto X 1st gen Wi-Fi issues

2017-01-16, 23:12 PM

wrote:

Hello. So I upgraded my Moto X 1st gen to lollipop and started using it. Not after a few days, I noticed that my Wi-Fi disconnects periodically. Like when I am playing a game it disconnects. When I am socialising it disconnects. I have tried everything from partition cache clean to factory reset. Nothing is working. Please guys help me.


Hi Anas321,

 

To eliminate the likelihood that this is caused by a rogue app, please test the phone in safe mode. Safe mode steps can be found here. Also, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link

Regards,
JM
Motorola Support

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28352 Posts

02-02-2016

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Re: Moto X 1st gen Wi-Fi issues

2017-01-16, 23:14 PM

wrote:

Hello. So I upgraded my Moto X 1st gen to lollipop and started using it. Not after a few days, I noticed that my Wi-Fi disconnects periodically. Like when I am playing a game it disconnects. When I am socialising it disconnects. I have tried everything from partition cache clean to factory reset. Nothing is working. Please guys help me.


How did you upgrade, and why so late? Was this an over the air upgrade? ROM flash? 


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6 Posts

01-16-2017

PK

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Re: Moto X 1st gen Wi-Fi issues

2017-01-16, 23:20 PM
The update was official and over the air.
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6 Posts

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PK

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Re: Moto X 1st gen Wi-Fi issues

2017-01-16, 23:22 PM
Ok I will update my profile with imei number. What should I do in safe mode?
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Re: Moto X 1st gen Wi-Fi issues

2017-01-16, 23:51 PM

wrote:
Ok I will update my profile with imei number. What should I do in safe mode?

Test wifi in safe mode. You say it disconnects often, so if it works ok in safe mode, it is some app. There are some apps (an example) that scan while wifi is on and cause many problems.


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6 Posts

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PK

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Re: Moto X 1st gen Wi-Fi issues

2017-01-17, 20:55 PM
Sir, I have updated my profile with the imei number. Can you please look into it. Need ur assistance.
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Re: Moto X 1st gen Wi-Fi issues

2017-01-17, 20:59 PM

Moved thread to Moto X forum. 


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6 Posts

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PK

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Re: Moto X 1st gen Wi-Fi issues

2017-01-18, 18:47 PM
I am waiting for your assistance.
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