Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto X PhonesMOTO X™ 1st Gen
All Forum Topics
Options

51 Posts

05-13-2011

United States

0 Signins

0 Page Views

  • Posts: 51
  • Registered: ‎05-13-2011
  • Location: United States
  • Views: 0
  • Message 1 of 16

Moto X Bluetooth Issues

2013-08-31, 15:58 PM


So I got my Moto X on Verizon yesterday and I noticed a few bugs in relation to bluetooth audio. When I pair my phone with my car's stereo and I play music, I hear a lot of static however everything is fine when I am making a phone call. After my phone is disconnected from my car, the next time I start the car up the phone doesn't automatically pair with the car so I have to manually enter the phone to pair it though sometimes it will pair for music only, not voice. If I disconnect and reconnect the phone then it pairs properly and all is well. The final issue is that depending on the way I hold/rest my phone the music can start to skip.....very odd.



Previously I had a Droid Bionic and I experienced none of these issues so I know there isn't an issue with the car stereo. Does anyone have any ideas? I have a bluetooth headset from plantronics and it works perfectly fine and pairs everytime it's turned on.



Edit: I updated a few of the issues I experienced with some findings from trial and error. I still have a lot of static though when listening to music, does anyone else hear that? I am driving a 2013 subaru legacy.

Reply
Options

28 Posts

08-31-2013

0 Signins

0 Page Views

  • Posts: 28
  • Registered: ‎08-31-2013
  • Location:
  • Views: 0
  • Message 2 of 16

Re: Moto X Bluetooth Issues

2013-08-31, 17:25 PM


The only issue I've had with bluetooth was getting Google Navigation Audio to play while playing music at the same time.  This was fixed in my case with a reboot of the phone and making sure Audio and phone profile were both checked in bluetooth settings on the phone.

Reply
Options

5594 Posts

06-17-2010

United States

0 Signins

0 Page Views

  • Posts: 5594
  • Registered: ‎06-17-2010
  • Location: United States
  • Views: 0
  • Message 3 of 16

Re: Moto X Bluetooth Issues

2013-09-03, 1:06 AM


I've had a few instances of notification sounds not working after disconnecting LG Tone+ bluetooth headphones. Power cycle will fix the problem until the next time the headphones are connected.

Reply
Options

2733 Posts

03-08-2010

United States

1 Signins

4 Page Views

  • Posts: 2733
  • Registered: ‎03-08-2010
  • Location: United States
  • Views: 4
  • Message 4 of 16

Re: Moto X Bluetooth Issues

2013-09-04, 0:43 AM


@dpw2atox,



Sorry to hear about your issue. Does the issue with the phone not pairing the phone audio happen consistently? Are you also using another bluetooth device, such as a bluetooth headset, or ther car bluetooth is the only one?

Reply
Options

13 Posts

12-12-2011

India

0 Signins

0 Page Views

  • Posts: 13
  • Registered: ‎12-12-2011
  • Location: India
  • Views: 0
  • Message 5 of 16

Re: Moto X Bluetooth Issues

2013-09-04, 10:14 AM


+ dpw2atox - Could you confirm if your Subaru has more than one phone's paired/conencted with it via BT ?



Looks like they are known connection related  issues with certain Subaru 2013 car Bluetooth units!

Reply
Options

46 Posts

09-09-2013

0 Signins

0 Page Views

  • Posts: 46
  • Registered: ‎09-09-2013
  • Location:
  • Views: 0
  • Message 6 of 16

Re: Moto X Bluetooth Issues

2013-09-09, 23:17 PM
Have my Verizon Moto X paired to a 2010 Lexus RX 350 with Nav & firmware upgrade to 2013 Lexus Enform.
Paired the phone Bluetooth no issues until I added my music library. Now my phone music player starts up (on sleep mode in my pocket) usually about 5-6 minutes after starting the car. Twice it has changed my car from FM to Bluetooth but even then it doesn't play through vehicle sound system. Works OK regular BT vehicle if I select BT on audio. I paired the audio Bluetooth & deleted no change. Then I set the audio Bluetooth to pair initiated by vehicle & then initiated by phone no help. Deleted phone as audio player still no change.
Previous iPhone 4s worked very well.
I'm having issues with voice calls that break up (4 times in 5 days) not a signal issue so wondering if I have a bad phone.

My phone doesn't always pair to vehicle phone automatically either.
Reply
Options

51 Posts

05-13-2011

United States

0 Signins

0 Page Views

  • Posts: 51
  • Registered: ‎05-13-2011
  • Location: United States
  • Views: 0
  • Message 7 of 16

Re: Moto X Bluetooth Issues

2013-09-12, 13:26 PM


Sorry for the late reply, I ended up doing a RMA through Verizon and the second Moto X I got has the exact same issues. I have tried not only to pair with my Car Stereo but also with my Motorola S305 headset and I have the same issue. I spoke with Motorola customer support, gave them all of the details for my issue so it could be a logged complaint.



 



So for a recap of the issue.....I have no bluetooth connection on my phone. I get in my car and turn it on but the phone doesn't automatically connect to the stereo. I then have to use the Phone's Bluetooth UI to force a connection. Sometimes it will connect with music only so then i have to disconnect/reconnect it and its fine. Then I start to play music and I hear static regardless of if I am using Pandora, Google Music or even watching a youtube video. When someone calls me, their voice comes in clear and without issue. The final issue is depending on where the phone is placed, the music will start to skip until I move the device a little. This happens regardless of if I am streaming or have the music stored locally.



 



This isn't a "deal breaker" for me but it is annoying. I honestly believe that when we get the update for 4.3 it "should" resolve this issue as we will be using the official BT stack in Android as opposed to the Motorola custom hacked in implementation. Here's to hoping the OTA is released sooner rather than later.....

Reply
Options

20124 Posts

02-03-2016

United States of America

2587 Signins

65223 Page Views

  • Posts: 20124
  • Registered: ‎02-03-2016
  • Location: United States of America
  • Views: 65223
  • Message 8 of 16

Re: Moto X Bluetooth Issues

2013-09-13, 19:57 PM


Hey dpq2atox. We have theory.



On the Subaru you have to delete your old phone from the car kit or it will never auto connect to your new phone. The reason the previous phone works, is it is the ONE that the car recognizes and will connect to.



Look in your manual under Bluetooth audio for instructions on how to delete the old phone profile.



 

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Reply
Options

46 Posts

09-09-2013

0 Signins

0 Page Views

  • Posts: 46
  • Registered: ‎09-09-2013
  • Location:
  • Views: 0
  • Message 9 of 16

Re: Moto X Bluetooth Issues

2013-09-14, 0:00 AM


Matt's tip about Assist Led me to a solution to all of my issues except pairing doesn't always happen automatically. I simply turned off Resume music play in Assist/Driving. No more surprises with music starting randomly.



I paired my phone and later gave it a name so I had to remove it and then pair again. Guessing that  the name change or adding music throw an occasional monkey wrench because pairing worked better originally.  



This is one great phone...I'll put up with some issues rather than take a step back.



 

Reply
Options

46 Posts

09-09-2013

0 Signins

0 Page Views

  • Posts: 46
  • Registered: ‎09-09-2013
  • Location:
  • Views: 0
  • Message 10 of 16

Re: Moto X Bluetooth Issues

2013-09-14, 16:58 PM
I think I know why my phone doesn't always pair. In my garage I am still paired to my Panasonic answering machine BT. My iPhone would also have the same issue but I didn't figure it out until today testing my BT music connection. With Assist/Driving/Resume music play unchecked...my music plays controlled by the car and restarts after a phone call and after stopping for gas etc. Works perfectly so at a loss to understand this Resume selection.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms

Most Liked Authors

(Last 7 days)

View All