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5 Posts

01-07-2015

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Bluetooth devices not working, migrate doesn't wor

2015-02-01, 17:40 PM

I have a couple of devices used for music streaming, an amazon basics for my home stereo, and a flexsmart x3 for my truck. Never had a problem with any other phones finding them. They both use Bluetooth v4.0 A2DP, which appears to be supported by the moto x 2nd gen. Phone doesn't see either of these devices. Also, migrate does not work and I've done the software updates and factory reset. (I was told it was an issue due to android 5, and it would be resolved with the software update.) Also not wi-fi interference, since I took the phones to the park and it still don't work.



Very unhappy about the bluetooth issue. I can live without the migrate, but still sucks. I was told the software update would solve the migrate issue so I missed the return period for the phone. I would have reurned the phone had I known these were permanent issues.



Any one have any ideas?



Thanks!



 

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5594 Posts

06-17-2010

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Re: Bluetooth devices not working, migrate doesn't wor

2015-02-02, 6:06 AM

So, couple things straight off to get more information on the problem.



With the BT devices, have you put the respective devices in their respective pairing mode? Not all devices will default to this mode when a device is not connected. If you have not, I would consult the BT device's instruction manual to place them in discovery mode and try again. 



With Migrate, you say it isn't working? What about it isn't working, and what exactly are you experiencing?

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5 Posts

01-07-2015

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Re: Bluetooth devices not working, migrate doesn't wor

2015-02-02, 12:22 PM

I went through the steps with one of the bluetooth devices with no luck. Can't find the manual for the amazon, but I'm sure I just need to find it online, which I will do today.



Migrate says "lost connection" then fails after trying to reconnect for a while.

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5 Posts

01-07-2015

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Re: Bluetooth devices not working, migrate doesn't wor

2015-02-02, 12:28 PM

To clarify, it does appear to connect and begin the transfer, but then says "lost connection" after 5 minutes or so. Data was not transferred.

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5594 Posts

06-17-2010

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Re: Bluetooth devices not working, migrate doesn't wor

2015-02-02, 20:16 PM
Which device is the source, and which device is the target? If it hasn't been done already, power cycle both devices in the state they will be used (old device without SIM installed, etc) and try again.
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01-07-2015

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Re: Bluetooth devices not working, migrate doesn't wor

2015-02-03, 2:17 AM

Both phones have sim cards and are fully functional. I have power cycled the phones but never tried without the sim in the old phone. Old phone is a pantech p8010 android 4.1.2 and I'm trying to send data to the new Moto X 2gen. I guess I'll try without the sim. Both phones are straight talk if that is relevant.

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