(i have turned developer options on etc)

When I connect my phone by usb to my pc the phone apperas in the file explorer, but no files or folders below the phone is showing. Changing to MTB or PTP does not help. Motorola pc suite does not help. 

Can anyone give me advice? 

Phone is a XT1562 but

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wrote:

(i have turned developer options on etc)

When I connect my phone by usb to my pc the phone apperas in the file explorer, but no files or folders below the phone is showing. Changing to MTB or PTP does not help. Motorola pc suite does not help. 

 

Can anyone give me advice? 

 

Phone is a XT1562 but

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Try the following and see if it helps. Go to Settings > Apps > Menu (3 dots on the top right) > Show System. Scroll down and find External Storage and Media Storage > Clear data and cache on both of those apps > Reboot the phone and wait about 5 minutes after it fully boots up. Then plug it into your computer to see if you can see the files. Let me know.

-Tom

Unfortunately no change - file explorer is just showing "this folder is empty" :-(

Other tricks? 

Advice on phone manager software perhaps?

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wrote:

Unfortunately no change - file explorer is just showing "this folder is empty" :-(

 

Other tricks? 

Advice on phone manager software perhaps?

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Okay, let's get some more information. Are you using an SD Card? If so how is the card formatted as internal or portable storage?

-Tom

That is correct - I am using a SD Card and it is formatted for internal storage. 

(still nothing showing today)

Hi - have you had time to look any more at this?