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09-17-2014

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Image or View of Pre-Ordered motomaker moto x

2014-09-17, 18:38 PM

Now I've successfully pre-ordered a moto x, it would be reassuring to see a picture of the phone, or at least a description, so I can confirm that my motomaker preferences stuck. The only time I actually saw the phone as I "built" it was when I was using the actual motomaker UI thing.



Is there some way to find this information? I looked at my order status and there's no thumbnail or anything. It just mentions that it's the pure edition. It doesn't even confirm the storage option!

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47 Posts

09-07-2014

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Re: Image or View of Pre-Ordered motomaker moto x

2014-09-17, 18:49 PM

Hmm..  That info should be in your confirmation email.



Here is a screen shot of the shipping section of my confirm email:  http://digserum.com/jing/2014-09-17_1446.png



What does your say?



 



 

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999 Posts

11-17-2013

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Re: Image or View of Pre-Ordered motomaker moto x

2014-09-17, 18:56 PM

I can check on it. Please email supportforums@motorola.com with your order number and contact details, and what options you selected. We can confirm if that's what we're seeing in the order. Please be sure to reference this forum post.



-Wendy

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9 Posts

09-17-2014

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Re: Image or View of Pre-Ordered motomaker moto x

2014-09-18, 18:17 PM

Wendy, I sent an email yesterday referencing this post and my order number. I realize you guys still have lots going on. Just wanted to get confirmation that my email was received and that you guys have what you need to verify my order details. I've since seen receipts posted from several other people clearly showing a thumbnail and a listing of their motomaker choices. Any idea as to why my receipt did not include these things?



Anyway, thanks for your help here.

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33 Posts

09-26-2013

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Re: Image or View of Pre-Ordered motomaker moto x

2014-09-18, 18:32 PM

I am also experiencing the same issue. When I ordered, the only time I saw what I was ordering was when I selected the options on Moto Maker. After that, during no part of the check out process did it show what I was ordering. Even on my emailed receipt and when I check the status of my order online, the "Item Ordered" area is blank (see the attached image, note I did remove my order number).

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47 Posts

09-07-2014

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Re: Image or View of Pre-Ordered motomaker moto x

2014-09-18, 18:39 PM

Click on the order details button on the right. Then scroll down past the "MIgrate Data" section.  You might see more details under there.  I see the same thing on this page but when I click on order details and scroll down I see the exact design I ordered.

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33 Posts

09-26-2013

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Re: Image or View of Pre-Ordered motomaker moto x

2014-09-18, 18:42 PM

Nothing under order details either (see the attached image, note I did remove my order number).

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  • Message 8 of 11

Re: Image or View of Pre-Ordered motomaker moto x

2014-09-18, 18:49 PM

You need to scroll all the way down.  see this screen shot.  I guess yours could be different.  Here is mine.



http://digserum.com/jing/2014-09-18_1448.png



 

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9 Posts

09-17-2014

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Re: Image or View of Pre-Ordered motomaker moto x

2014-09-19, 22:06 PM

thewogltd, I suggest going through live chat on the motorola site for assistance with this. That's what I just did and the rep tracked my order down for me and sent me an email receipt that actually lists my phone details. The shipping estimate was not on the receipt so I had to ask the rep separately for that. Starting a live chat took under a minute; things have definitely calmed down since the motox pre-orders opened.



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  • Message 10 of 11

Re: Image or View of Pre-Ordered motomaker moto x

2014-09-22, 21:17 PM

Gah! I'm sorry, not sure how I missed this. Yes, I do see that we received your email, and I'm looking into it RIGHT NOW. :)

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