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78 Posts

03-03-2015

India

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"rescue mobile for motorola" what is it?

2015-07-13, 5:10 AM

i see this app after 5.1 update and says it is not supported what is it doing in my phone? no option to delete disable or open any help explanation is welcome thanks

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1485 Posts

08-11-2013

United States of America

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Re: "rescue mobile for motorola" what is it?

2015-07-13, 5:22 AM

Rescue Mobile from LogMeIn is an app which can be found on the Google Play store with the instructions, "Only download this if instructed by a support technician you can trust." In other words, it is a utility which allows a customer support person to directly access your device to troubleshoot what is wrong with it. (The company makes similar applications for repairing PCs). It is likely that at some point in the past, you contacted customer service and this was part of the troubleshooting process. In any case, you should certainly be able to uninstall it.

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33 Posts

11-12-2014

Turkey

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Re: "rescue mobile for motorola" what is it?

2015-07-13, 21:27 PM

I also have "Rescue" and "Rescue Add-On: Motorola" on my device and did not install it myself, nor have I ever contacted support.  I can only disable it, but not completely uninstall it.  As the OP stated, this appears to have been included in the system image.

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78 Posts

03-03-2015

India

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Re: "rescue mobile for motorola" what is it?

2015-07-16, 5:37 AM

how to i uninstall it? as you see in screen shot no option available

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28352 Posts

02-02-2016

United States of America

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Re: "rescue mobile for motorola" what is it?

2015-07-16, 12:20 PM

Kamaleon said:


how to i uninstall it? as you see in screen shot no option available


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It is packaged with the OS - so your only option is to disable it. It looks like Moto includes it to help customers that enable it - just like windows has remote login capabilities for support people - if you enable it. 


* Search box is your friend * I don't respond to PM if question belongs in forum
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