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08-29-2012

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Need link for map update - SYN2796A TN20

2012-08-29, 19:33 PM

Efforts to find a working site for downloading the latest map update for my newly purchased SYN2796A TN20 have hit a brick wall.  Motorola's online chat tells me I need to call 1-800-331-6456 but I rely entirely on internet communication.  (Full time RV)  Help. Cry


 

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792 Posts

06-25-2010

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Re: Need link for map update - SYN2796A TN20

2012-08-30, 1:07 AM

Hello, hkight.  I seriously doubt, that there are new maps available for the TN20, but maybe this link can point you in the right direction, to find out for sure.  Since your unit is brand new, you probably already have this info available in the paperwork that was included in your box, but here it is anyways..http://www.motorola.com/staticfiles/Support/US-EN/Mobile%20Phones%20Accessories/MOTONAV%20TN20/US-EN/_Documents/Static%20Files/MOTONAV%20Web%20Download%20Install%20Instructions%20v8.pdf        Another option to try, is to use the "help" section on the motorola home site, and see if you can raise someone there on the "live chat" option..that is, if they still have it available. 


  Should you of purchased a new TN565t, a new TN765t, or a new TN765 from somewhere, then.....you could of downloaded both new software/firmware updates, and then download thier newest Navteq maps for your unit. 


  However.....the "newest" Navteq maps for all eligible Motorola units...are the 2009 Q4 version.   Motorola no long manufactures, or make new maps available for these units just fyi.........they (Motorola) stopped any newer firmware, or map updates as of about one year ago.....


 All.......of us Motorola user`s, are in the same boat now too......regretfully.  Sorry if I couldn`t of given you more positive news. 

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08-29-2012

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Re: Need link for map update - SYN2796A TN20

2012-08-30, 17:40 PM

Thanks moondog151 for your suggestions.  Fortunately, I have a Garmin Street Pilot NT which I keep updated and plugged into my RV for all serious navigation.  But I bought the Motorola unit from Radio Shack on closeout ($10) and thought it might come in handy as a backup or as a portable unit on foot.  Seemed well designed and carried a good name (having once done some consulting for the company), thinking I suppose that the company would continue to provide technical support and software.  So much for that idea !!! Frown


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Re: Need link for map update - SYN2796A TN20

2012-08-30, 17:47 PM

 You`re quite welcome.  I just wish I could of given you better information, as the Motorola gps`s are great items.  Safe travels in your future.

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