06-23-2014 08:22 PM
I received a notification that there's a critical update to 55.11.79. The download went fine, but after the first reboot when it's doing the install, after a few seconds it stops, a triangle with an exclamation point appears for a couple of seconds, then the phone reboots with a notification that the update failed.
I did a data wipe and reinstalled everything but the update notice disappeared. So I took it to Sprint. They said there was nothing they could do. Since then the notice about the needed update is back, but it still fails as before.
What's the next step? What am I looking for? What do I need to do?