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just_hoss
What's DOS?
Posts: 21
Registered: ‎02-06-2012
Location: United States
Views: 24,402
Message 1 of 6

cannot accept MS outlook meetings/appointments?


Hello



seemingly,(since last  software update???) I am unable to accept meetings sent to me over my corporate (MS outlook) email.



 



the invite/meetings arrive fine , but when opened, the box to 'accept/ tentative,  or decline won't hightlight or change, and the drop down doesn't do anything either. same goes for the reminder time? also, I can't reply or forward from the initial screen, but can from the upper right corner once the meeting/invite is opened (but still can't accept).



this is the same regardless of the sender, and they all open/function fine from my desktop.



 



worked fine for a year or so, any ideas?



 



Hoss

Moto Sr Moderator
Moto Sr Moderator
Posts: 4,650
Registered: ‎06-18-2010
Location: US
Views: 24,402
Message 2 of 6

Re: cannot accept MS outlook meetings/appointments?


Hi Hoss,



 



Have you tried clearing the calendar data? 



Also are you using the sytock email app, or a third party app?



 



Thanks,



J

just_hoss
What's DOS?
Posts: 21
Registered: ‎02-06-2012
Location: United States
Views: 24,402
Message 3 of 6

Re: cannot accept MS outlook meetings/appointments?


forgive my lack of  tech prowess, but what do you mean by clearing the  calander data?



 



oh, and stock app, I guess (I haven't changed anything)



 



worked fine when I got the phone, and for the first year, but now, for some reason- no go?



 



Hoss

Moto Sr Moderator
Moto Sr Moderator
Posts: 4,650
Registered: ‎06-18-2010
Location: US
Views: 24,402
Message 4 of 6

Re: cannot accept MS outlook meetings/appointments?


If you go into Settings -> application -> manage applications, select the all tab and scroll till you find the Calendar app. Select it, and there should be two buttons, Clear data, and Clear Cache.



 



Give those a try, you will have to go into the calendar settings and set it all up again. but it may help.



 



Thanks,



J

just_hoss
What's DOS?
Posts: 21
Registered: ‎02-06-2012
Location: United States
Views: 24,402
Message 5 of 6

Re: cannot accept MS outlook meetings/appointments?


so I just got notice of the  Motoral admiral critical update (55.11.79.en.US), and lo/behold, one of the notes is that it adds the ability to 'accept calender appointments on the device" when using exchange... might this help? downloading now, fingers crossed!



Hoss

just_hoss
What's DOS?
Posts: 21
Registered: ‎02-06-2012
Location: United States
Views: 24,402
Message 6 of 6

Re: cannot accept MS outlook meetings/appointments?


UPDATE- ISSUE RESOLVED! woo-hooyes



after months of inability to accept/decline any MS outlook meetings or appointments on my Admiral, the update (55.11.79.en.US),has finally resolved the issue! interestingly, it worked fine when I first got the phone, but then lost the abilty? at any rate, very happy to have that feature back.



 



Hoss