ATRIX HD won't boot, stuck at AT&T logo

[Mark_Emeritus]

Sarah said:

I just did that...it said I was already registered. I think I did that last night. Is there somewhere else I need to register it than on this website?

View original

Yup, you're registered. Thanks We'll have someone look at your IMEI as well.

External Reset Instructions for Atrix HD:

Perform a factory reset using external keys

Note: It is highly recommended you use the above factory reset using the settings. If you are unable to navigate through the menu to perform a factory data reset, you can follow the steps outlined below:

1. Power up the phone by pressing the VOL UP + VOL DOWN KEY together + PWR KEY .


2. The device will enumerate with different BOOT OPTIONS


3. Use the VOL DOWN Key to SCROLL and VOL UP Key to SELECT


4. Select Recovery


5. The device will start up with Motorola logo and power up to  a little Android man logo with Exclamation mark


6. Press the VOL UP and VOL DOWN Key together at this screen


7. The device will display BLUE Text on a Black background .


8. Use the VOL DOWN Key to scroll DOWN and the PWR Key to SELECT the option desired .


9. In this case , press the VOL DOWN key till the Wipe data / factory reset is selected and press the PWR key to confirm the selection .


10. Use the VOL DOWN key again to select YES - delete all user data and press the PWR key to CONFIRM .


11. The device will then start performing the Factory Data Reset


12. Once the Formatting is complete , press the PWR key to confirm a REBOOT


13. The message rebooting is displayed on the phone.


14. The device will reboot and start the normal power up sequence .

Mark

Forums Manager

[aqua6002]

tried everything  still stuck on at and t logo   reset using external buttons  still the same  help please

[Mark_Emeritus]

Aqua6002

So you did reset, it completes but still doesn't boot?

Mark

[aqua6002]

yes still doing same thing   still stuck on at and t screen 

[aqua6002]

just found out after first post today my daughters phone doing same   we have three atrix hd's  only my husband's is working ok  so far

[Bebedero]

Hi Motorola friends I have encounter the same behavior on my girlfriend’s phone, I have already tried the “Wipe data / factory reset" and wipe cache many times and it would still get stuck at the AT&T logo, I will appreciate if anyone can please PM the fix.

Thank you in advance!

[JS8]

Mark (Forums Manager) said:

JS8 said:

I am having the same problem. I didn't download any apps and have never modified my phone in any way. Some of the apps started getting glitchy so I restarted the phone and it froze at the at&t logo. I tried wiping cache and doing a factory reset from doing hard reset to no luck. I have everything backed up, but I really don't want to get a new phone.  I've been using an old motorola bravo in the meantime to get by (It is so slow compared to LTE phones) 

View original

Do you know what your IMEI is for your ATRIX HD? Can you register it on your account so we can take a look?

Mark

Forums Manager

View original

I added my IMEI to my profile. I got the phone to work again. I ended up doing what the original poster did. Works better than before. Good luck to everyone else.

[Bebedero]

Managed to fix the problem by using software called “[Reference removed]” and flashing the stock firmware Blur_Version.98.5.38.MB886.ATT.en.US

Now the phone boots everytime!

Hope it works for you as well

[GeekTropical]

so someone knows how to fix this and we cannot share so we can fix it?? what are we supposed to do then?? mine did the same thing. its a brick now. wont start. HELP> 

[TLittlep]

It would seem appropriate for someone from Motorola to at least comment that they are looking at the issue and provide some helpful information if at all possible.