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Moto Sr Moderator
Moto Sr Moderator
Posts: 13,065
Registered: ‎02-02-2016
Location: US
Views: 731
Message 71 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo

Mark the forum manager has been looking into this. Please make sure your profile for the forum has the correct IMEI number listed. I will bring this up that more people have joined this thread.
Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 731
Message 72 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo


aqua6002 said:


just found out after first post today my daughters phone doing same   we have three atrix hd's  only my husband's is working ok  so far


View original


@Aqua6002



Sorry to hear that. Would you be willing to send us a phone in that state? We'd like one for observation. We'd send one as a replacement. 



@Everyone



Ensure your IMEI is registered with your forums profile.



Mark

Forums Manager

Mark
Former Employee
Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 731
Message 73 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo


Bebedero said:


Hi Motorola friends I have encounter the same behavior on my girlfriend’s phone, I have already tried the “Wipe data / factory reset" and wipe cache many times and it would still get stuck at the AT&T logo, I will appreciate if anyone can please PM the fix.



 



Thank you in advance!


View original


Is your girlfriend's phone registered on your forum profile?



Mark

Forums Manager

Mark
Former Employee
Bebedero
What's DOS?
Posts: 3
Registered: ‎11-01-2014
Location: India
Views: 731
Message 74 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo

Yes it is! I already placed the answer for this problem please use [Reference removed] and flash the firmware.

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 731
Message 75 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo


Bebedero said:


Yes it is! I already placed the answer for this problem please use [Reference removed]  and flash the firmware.


View original


@Bebedero-



We don't endorse the use of such tools on this Motorola sponsored community.



Mark

Forums Manager

Mark
Former Employee
aqua6002
What's DOS?
Posts: 6
Registered: ‎10-14-2014
Location: United States
Views: 731
Message 76 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo

Not a problem. Can send one. Just let me know how and where to send to. Thanks Mark

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 731
Message 77 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo


aqua6002 said:


Not a problem. Can send one. Just let me know how and where to send to. Thanks Mark


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Please add a phone number to your profile you can be reached at so we can reach out to you.



Mark

Forums Manager

Mark
Former Employee
aqua6002
What's DOS?
Posts: 6
Registered: ‎10-14-2014
Location: United States
Views: 731
Message 78 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo

Ok. I put my husbands and (secondary number) house number. He is more tech savvy than me. He will be home around 4:00-430pm central time

GeekTropical
What's DOS?
Posts: 8
Registered: ‎04-24-2014
Location: Canada
Views: 731
Message 79 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo

any updates for us?? how can I fix it!!

Dkerns16
What's DOS?
Posts: 3
Registered: ‎11-08-2014
Location: United States
Views: 731
Message 80 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo

Like everyone else ive been having the same issue with it not booting up. the problem is that i cant really see the IMEI because the rest of the numbers of the phone have been wiped away