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Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 904
Message 81 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo

We're working to collect a phone to determine the cause. Once we have collected the phone and investigated the device we'll determine if there is anything that you can do on the phone to recover it.



Mark

Forums Manager

Mark
Former Employee
pumpkins3
What's DOS?
Posts: 11
Registered: ‎11-08-2014
Location: United States
Views: 904
Message 82 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo

Mark, I have a Motorola Atrix HD also stuck at AT&T globe. Tried your 14-step recommended fix to no avail. All steps worked like you said they should but phone can't get beyond AT&T globe logo. My IMEI is posted to my profile. Desperate for a permanent fix to this issue. Spent hours talking with Motorola & AT&T tech support to no avail. Phone is 2 yrs old. Please contact me ASAP if you can help. I can't understand why Motorola is not addressing this problem in a more efficient, customer-friendly way. Motorola should post link with system fix so all of us can get this resolved.

GeekTropical
What's DOS?
Posts: 8
Registered: ‎04-24-2014
Location: Canada
Views: 904
Message 83 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo

If you are in Chicago i will drive it to you
Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 904
Message 84 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo


GeekTropical said:



If you are in Chicago i will drive it to you

View original


On Monday or when? We don't have anyone in Chicago to meet you today/tomorrow.



Mark

Forums Manager

Mark
Former Employee
pumpkins3
What's DOS?
Posts: 11
Registered: ‎11-08-2014
Location: United States
Views: 904
Message 85 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo

Mark. Simple question. Can you help?

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 904
Message 86 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo


pumpkins3 said:


Mark, I have a Motorola Atrix HD also stuck at AT&T globe. Tried your 14-step recommended fix to no avail. All steps worked like you said they should but phone can't get beyond AT&T globe logo. My IMEI is posted to my profile. Desperate for a permanent fix to this issue. Spent hours talking with Motorola & AT&T tech support to no avail. Phone is 2 yrs old. Please contact me ASAP if you can help. I can't understand why Motorola is not addressing this problem in a more efficient, customer-friendly way. Motorola should post link with system fix so all of us can get this resolved.


View original


Pumpkins3-



We cannot post any files as there is no customer friendly flashing software. Sorry. We are addressing the issue but need to know what the issue is first before we can provide a solution.



Mark

Forums Manager

Mark
Former Employee
Moto Sr Moderator
Moto Sr Moderator
Posts: 28,253
Registered: ‎02-02-2016
Location: US
Views: 904
Message 87 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo


Dkerns16 said:


Like everyone else ive been having the same issue with it not booting up. the problem is that i cant really see the IMEI because the rest of the numbers of the phone have been wiped away



 


View original


What do you mean by the last sentence - that you can't see the IMEI because of numbers being wiped away?



 


* Search box is your friend * I don't respond to PM if question belongs in forum
GeekTropical
What's DOS?
Posts: 8
Registered: ‎04-24-2014
Location: Canada
Views: 904
Message 88 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo


Mark (Forums Manager) said:



GeekTropical said:



If you are in Chicago i will drive it to you

View original


On Monday or when? We don't have anyone in Chicago to meet you today/tomorrow.



Mark

Forums Manager


View original


During the week of course. Except for Monday... Tuesday or Weds will work. Just tell me where and with whom.

pumpkins3
What's DOS?
Posts: 11
Registered: ‎11-08-2014
Location: United States
Views: 904
Message 89 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo

Mark, can I mail my phone to you?

Moto Sr Moderator
Moto Sr Moderator
Posts: 13,159
Registered: ‎02-02-2016
Location: US
Views: 904
Message 90 of 131

Re: ATRIX HD won't boot, stuck at AT&T logo

I think they are by the Sim card. Maybe worn off??