09-29-2014 09:01 AM
Ok my Motorola Atrix HD had some problems so I contacted Motorola about the issue i'm having. Since I was still within the year of owning my phone they said I can send it in and get a replacement. I specifically told them that my phone was already unlocked when i bought it (brand new). My service provider is MetroPcs not AT&T. So they emailed me the instructions I needed to send my phone in and I did as instructed. Everything went smooth and I received my replacement phone. Turns out the replacement phone I received was locked, so I contacted Motorola and they said to contact AT&T so I did then AT&T said to contact Motorola and this went on for about 3 days. Finally I had Motorola and AT&T on 3-way. AT&T told Motorola they couldn't do anything about it because you have to be an AT&T customer in order to request an unlock pin for your phone but I was never an AT&T customer. So after AT&T got off the phone Motorola said there was absolutly nothing they can do. After they said that I got so angry and started asking a lot of questions (mild voice). They still said there was nothing they could do. They said that was the first time something like that ever happened. It's been over a month and I still can't use my phone. Can someone please help or give me advice?