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KittenKellee
What's DOS?
Posts: 5
Registered: ‎11-04-2010
Views: 1,085
Message 1 of 5

Video won't stop recording without force shutdown


I use my phojne to take video all the time and as of late it won't let me stop  video recording. I press the stop button and it acts as if the screen is non responsive. Home button and back button are non responsive as well. Can not shut off screen. Only way to stop a recording is to hold down the power button and force restart my phone. I take lots of videos and this is starting to get on my nerves. 



Any suggestions?

Moto Sr Moderator
Moto Sr Moderator
Posts: 13,073
Registered: ‎02-02-2016
Location: US
Views: 1,085
Message 2 of 5

Re: Video won't stop recording without force shutdown

Are you recording them to your SD card? If so try switching the save location to the internal memory and see if the same issue happens then. Let us know what you find out. 
KittenKellee
What's DOS?
Posts: 5
Registered: ‎11-04-2010
Views: 1,085
Message 3 of 5

Re: Video won't stop recording without force shutdown


I am already saving to Internal memory. Switched to SD card and the probelm persistes. 

Moto Sr Moderator
Moto Sr Moderator
Posts: 13,073
Registered: ‎02-02-2016
Location: US
Views: 1,085
Message 4 of 5

Re: Video won't stop recording without force shutdown


Try going into the settings and tap Apps. Then slide the top bat where it says Downloaded to the left. Then look under All for Camera. Then tap Clear Data and reboot your phone.

SaintMike
What's DOS?
Posts: 1
Registered: ‎10-27-2015
Location: United States
Views: 1,085
Message 5 of 5

Re: Video won't stop recording without force shutdown

If the videos you took where you had to force a reboot are unplayable, there is an app that can repair them. I've used it successfully many times.



https://play.google.com/store/apps/details?id=com.smamolot.mp4fix