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m1nx87
What's DOS?
Posts: 1
Registered: ‎09-13-2014
Location: United Kingdom
Views: 370
Message 1 of 5

Why can't I update my atrix hd to jelly bean?

I recently sent my mb886 out for repair through a store warranty. I received a refurbished phone in place of my phone. The refurbished phone is still running on 4.0.4/. Every time I go to about phone, system update, it says android 4.1.2 is available for my phone, but when I choose download it says Failed to update. An unspecified error has occurred. please try again later. the phone is through Bell mobilitiy.. Does anyone have any clues? Any help would be appreciated.. As I said, I just received this phone in place of my original phone sent out for repairs... I am extremely frustrated about this...

fhinton
What's DOS?
Posts: 7
Registered: ‎09-19-2012
Location: United States
Views: 370
Message 2 of 5

Re: Why can't I update my atrix hd to jelly bean?

Have you tried downloading the update over WiFi?  You might want to plug in your phone as well.  Plugging it in is recommended when updating the OS so that the battery doesn't run down during the download.

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,431
Registered: ‎02-02-2016
Location: US
Views: 370
Message 3 of 5

Re: Why can't I update my atrix hd to jelly bean?

If all else fails, you could try a reset of the phone and then an update. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 370
Message 4 of 5

Re: Why can't I update my atrix hd to jelly bean?

When is the last time you tried to update. I don't show your phone connecting to our servers after 10/14/2014. Perhaps that was your old phone and you haven't registered your new phone yet?



Mark

Mark
Former Employee
KLEX
What's DOS?
Posts: 2
Registered: ‎01-29-2013
Location: Canada
Views: 370
Message 5 of 5

Re: Why can't I update my atrix hd to jelly bean?

I have exactly the same issue. Running Razr XT910 on 4.0.4.: "Every time I go to about phone, system update, it says android 4.1.2 is available for my phone, but when I choose download it says Failed to update. An unspecified error has occurred. please try again later." I am with Primus. I tried it today. Please help.