I cannot get a unlock code from

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/87215

Please help me to unlock my moto g3

Here are the output of the "fastboot oem get_unlock_data" and "fastboot getvar all command"

C:\Program Files (x86)\Minimal ADB and Fastboot>fastboot oem get_unlock_data
...
(bootloader) 3A55840876111709#5A593232325858
(bootloader) 4D574C004D6F746F4733000000#8E8B
(bootloader) 30B6DB6AD39EC26249E532A9D0916E5
(bootloader) 2C60B#A63D371500000000000000000
(bootloader) 0000000
OKAY [ 0.269s]
finished. total time: 0.269s

C:\Program Files (x86)\Minimal ADB and Fastboot>fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8916-80.CB
(bootloader) product: osprey
(bootloader) board: osprey
(bootloader) secure: yes
(bootloader) hwrev: 0x82B0
(bootloader) radio: 0x1
(bootloader) emmc: 8GB SKHynix REV=07 PRV=08 TYPE=57
(bootloader) ram: 1024MB Hynix S8 SDRAM DIE=8Gb
(bootloader) cpu: MSM8916
(bootloader) serialno: ZY222XXMWL
(bootloader) cid: 0x000E
(bootloader) channelid: 0x82
(bootloader) uid: A63D371500000000000000000000
(bootloader) unlocked: no
(bootloader) securestate: locked
(bootloader) iswarrantyvoid: no
(bootloader) mot_sst: 0
(bootloader) max-download-size: 268435456
(bootloader) reason: Volume down key pressed
(bootloader) imei: 355488067117190
(bootloader) meid:
(bootloader) date: 11-26-2015
(bootloader) sku: XT1540
(bootloader) battid: SNN5960A
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Wed Sep 21 0: 8:57 UTC 2016"
(bootloader) ro.build.fingerprint[0]: motorola/osprey_retca/osprey_umts:
(bootloader) ro.build.fingerprint[1]: 6.0/MPI24.65-25/28:user/release-ke
(bootloader) ro.build.fingerprint[2]: ys
(bootloader) ro.build.version.full[0]: Blur_Version.24.11.25.osprey_retc
(bootloader) ro.build.version.full[1]: a.retca.en.CA
(bootloader) ro.build.version.qcom[0]: AU_LINUX_ANDROID_LA.BR.1.1.3_RB1.
(bootloader) ro.build.version.qcom[1]: 05.01.00.032.015
(bootloader) version-baseband[0]: M8916_2020629.41.03.21.51R OSPREY_TELU
(bootloader) version-baseband[1]: S_CUST
(bootloader) kernel.version[0]: Linux version 3.10.49-g88eb8b3 (hudsoncm
(bootloader) kernel.version[1]: @ilclbld73) (gcc version 4.8 (GCC) ) #1
(bootloader) kernel.version[2]: SMP PREEMPT Tue Dec 8 06:15:59 CST 2015
(bootloader) sbl1.git: git=MBM-NG-V80.CB-0-g7abea31
(bootloader) rpm.git: git=MBM-NG-V80.CB-0-g932f716
(bootloader) tz.git: git=MBM-NG-V80.CB-0-ga1c5ae6
(bootloader) hyp.git: git=MBM-NG-V80.CB-0-ga1c5ae6
(bootloader) aboot.git: git=MBM-NG-V80.CB-0-gcfa8344
(bootloader) partition-type:modem: raw
(bootloader) partition-type:sbl1: raw
(bootloader) partition-type:DDR: raw
(bootloader) partition-type:aboot: raw
(bootloader) partition-type:rpm: raw
(bootloader) partition-type:tz: raw
(bootloader) partition-type:hyp: raw
(bootloader) partition-type:utags: raw
(bootloader) partition-type:misc: raw
(bootloader) partition-type:padA: raw
(bootloader) partition-type:abootBackup: raw
(bootloader) partition-type:rpmBackup: raw
(bootloader) partition-type:tzBackup: raw
(bootloader) partition-type:hypBackup: raw
(bootloader) partition-type:utagsBackup: raw
(bootloader) partition-type:logs: raw
(bootloader) partition-type:frp: raw
(bootloader) partition-type:padB: raw
(bootloader) partition-type:modemst1: raw
(bootloader) partition-type:modemst2: raw
(bootloader) partition-type:hob: raw
(bootloader) partition-type:dhob: raw
(bootloader) partition-type:fsg: raw
(bootloader) partition-type:fsc: raw
(bootloader) partition-type:cid: raw
(bootloader) partition-type:metadata: raw
(bootloader) partition-type:logo: raw
(bootloader) partition-type:clogo: raw
(bootloader) partition-type:persist: raw
(bootloader) partition-type:kpan: raw
(bootloader) partition-type:boot: raw
(bootloader) partition-type:recovery: raw
(bootloader) partition-type:ssd: raw
(bootloader) partition-type:padC: raw
(bootloader) partition-type:sp: raw
(bootloader) partition-type:keystore: raw
(bootloader) partition-type:oem: raw
(bootloader) partition-type:carrier: ext4
(bootloader) partition-type:customize: raw
(bootloader) partition-type:cache: raw
(bootloader) partition-type:system: raw
(bootloader) partition-type:userdata: raw
(bootloader) partition-size:modem: 0x00000000027e0000
(bootloader) partition-size:sbl1: 0x0000000000080000
(bootloader) partition-size:DDR: 0x0000000000020000
(bootloader) partition-size:aboot: 0x0000000000113000
(bootloader) partition-size:rpm: 0x000000000003e800
(bootloader) partition-size:tz: 0x000000000008c000
(bootloader) partition-size:hyp: 0x0000000000020000
(bootloader) partition-size:utags: 0x0000000000080000
(bootloader) partition-size:misc: 0x0000000000080000
(bootloader) partition-size:padA: 0x000000000036f000
(bootloader) partition-size:abootBackup: 0x0000000000113000
(bootloader) partition-size:rpmBackup: 0x000000000003e800
(bootloader) partition-size:tzBackup: 0x000000000008c000
(bootloader) partition-size:hypBackup: 0x0000000000020000
(bootloader) partition-size:utagsBackup: 0x0000000000080000
(bootloader) partition-size:logs: 0x0000000000200000
(bootloader) partition-size:frp: 0x0000000000080000
(bootloader) partition-size:padB: 0x000000000022f000
(bootloader) partition-size:modemst1: 0x0000000000180000
(bootloader) partition-size:modemst2: 0x0000000000180000
(bootloader) partition-size:hob: 0x000000000007a000
(bootloader) partition-size:dhob: 0x0000000000008000
(bootloader) partition-size:fsg: 0x0000000000300000
(bootloader) partition-size:fsc: 0x0000000000000400
(bootloader) partition-size:cid: 0x0000000000020000
(bootloader) partition-size:metadata: 0x0000000000080000
(bootloader) partition-size:logo: 0x0000000000400000
(bootloader) partition-size:clogo: 0x0000000000400000
(bootloader) partition-size:persist: 0x0000000000800000
(bootloader) partition-size:kpan: 0x0000000000800000
(bootloader) partition-size:boot: 0x0000000001000000
(bootloader) partition-size:recovery: 0x0000000001019000
(bootloader) partition-size:ssd: 0x0000000000002000
(bootloader) partition-size:padC: 0x000000000087e000
(bootloader) partition-size:sp: 0x0000000000800000
(bootloader) partition-size:keystore: 0x0000000000800000
(bootloader) partition-size:oem: 0x0000000001000000
(bootloader) partition-size:carrier: 0x0000000001000000
(bootloader) partition-size:customize: 0x0000000002000000
(bootloader) partition-size:cache: 0x0000000010000000
(bootloader) partition-size:system: 0x0000000091000000
(bootloader) partition-size:userdata: 0x0000000121fe0000
(bootloader) qe: qe 0/0
(bootloader) frp-state: no protection (142)
(bootloader) ro.carrier: tkpca
all: listed above
finished. total time: 0.398s

@dt562 - use the data scrub tool above the unlock input box. It works for me. 

Thanks for your reply.

I tried it but no go.

Thanks for your advice.

---

wrote:

Thanks for your reply.

 

I tried it but no go.

 

Thanks for your advice.

---

I tried again, pasted your data from above into scrub tool. Took that value and pasted into unlock box. works fine even on ipad. Make sure you are copy pasting properly. I cant do anymore, the tool is working fine. Try a different machine or maybe someone can help you. 

Hi,

Need fast help in my new device i cant unlock bootloader.. :(

However I'm unable to flash anything because of the locked bootloader. The problem is that I get a:

fastboot oem get_unlock_data:

...
(bootloader) Failed to get unlock data, please try again!
FAILED (remote failure)
finished. total time: 0.156s

fastboot getvar all:

(bootloader) version: 0.5
(bootloader) version-bootloader: 4886
(bootloader) product: titan
(bootloader) secure: yes
(bootloader) hwrev: 0x8400
(bootloader) radio: 0x5
(bootloader) emmc: 8GB ID=15 REV=06 PRV=02 TYPE=17
(bootloader) ram: 1024MB Elpida S4 SDRAM DIE=4Gb
(bootloader) cpu: MSM8226 CS
(bootloader) serialno: ZX1D22PHHN
(bootloader) cid: 0x0000
(bootloader) channelid: 0x00
(bootloader) uid: E5F8D6070F000000000000000000
(bootloader) unlocked: no
(bootloader) securestate: locked
(bootloader) iswarrantyvoid: no
(bootloader) mot_sst: 0
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: 353342060249769
(bootloader) meid:
(bootloader) date: 01-08-2016
(bootloader) sku: XT1068
(bootloader) battid: (null)
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Thu Sep 22 19:51:15 UTC 2016"
(bootloader) ro.build.fingerprint[0]: motorola/titan_retaildsds/titan_um
(bootloader) ro.build.fingerprint[1]: tsds:6.0/MPB24.65-34/31:user/relea
(bootloader) ro.build.fingerprint[2]: se-keys
(bootloader) ro.build.version.full[0]: Blur_Version.24.41.34.titan_retai
(bootloader) ro.build.version.full[1]: ldsds.retaildsdsall.en.03
(bootloader) ro.build.version.qcom[0]: AU_LINUX_ANDROID_LNX.LA.3.5.1_RB1
(bootloader) ro.build.version.qcom[1]: .04.04.02.048.045
(bootloader) version-baseband: MSM8626BP_1032.3116.99.00R EMEA_DSDS_CUST
(bootloader) kernel.version[0]: Linux version 3.4.42-gef77327 (hudsoncm@
(bootloader) kernel.version[1]: ilclbld53) (gcc version 4.8 (GCC) ) #1 S
(bootloader) kernel.version[2]: MP PREEMPT Wed Jan 6 12:29:54 CST 2016
(bootloader) sdi.git: git=MBM-NG-V48.86-0-gdc5aeaf
(bootloader) sbl1.git: git=MBM-NG-V48.86-0-g9e1afac
(bootloader) rpm.git: git=MBM-NG-V48.86-0-gbe53f43
(bootloader) tz.git: git=MBM-NG-V48.86-0-g31cba28
(bootloader) aboot.git: git=MBM-NG-V48.86-0-g54975c4
(bootloader) partition-type: raw
(bootloader) partition-size:
(bootloader) qe: qe 0/0
(bootloader) productid: ZX1DC22F5B
(bootloader) sutinfo:
(bootloader) ro.carrier: unknown
all: listed above
finished. total time: 0.109s

Please send me a unlock key to my device... to PM or email in account.

My INCIDENT in Motorola support center is: 160923-013415

Thanks in advance!

Hi,

I am trying to unlock my bootloader on my new Moto X Play (carrier: Videotron Canada).  From what I read in the OP, I should be able to unlock my bootloader, as its CID is 0x000E.

Here is my get var output:

INFOversion: 0.5
INFOversion-bootloader: moto-msm8939-80.ED
INFOproduct: lux
INFOboard: lux
INFOsecure: yes
INFOhwrev: 0x82C0
INFOradio: 0x8
INFOemmc: 16GB Samsung REV=07 PRV=01 TYPE=57
INFOram: 2048MB Hynix S8 SDRAM DIE=8Gb
INFOcpu: MSM8939
INFOserialno: ZY223G23R6
INFOcid: 0x000E
INFOchannelid: 0x80
INFOuid: 86E2840400000000000000000000
INFOunlocked: no
INFOsecurestate: locked
INFOiswarrantyvoid: no
INFOmot_sst: 0
INFOmax-download-size: 268435456
INFOreason: Volume down key pressed
INFOimei: 358966068717511
INFOmeid:
INFOdate: 08-13-2016
INFOsku: XT1563
INFObattid:
INFOiccid:
INFOcust_md5:
INFOmax-sparse-size: 268435456
INFOcurrent-time: "Fri Sep 23 20: 2:23 UTC 2016"
INFOro.build.fingerprint[0]: motorola/lux_retca/lux:6.0.1/MPD24
INFOro.build.fingerprint[1]: .107-52/35:user/release-keys
INFOro.build.version.full[0]: Blur_Version.24.61.52.lux_retca.r
INFOro.build.version.full[1]: etca.en.CA
INFOro.build.version.qcom[0]: AU_LINUX_ANDROID_LA.BR.1.1.3_RB1.
INFOro.build.version.qcom[1]: 05.01.00.032.015
INFOversion-baseband: M8936_2020632.44.03.21.57R LUX_RETCA_CUST
INFOkernel.version[0]: Linux version 3.10.49-gf0dab7f (hudsoncm
INFOkernel.version[1]: @ilclbld87) (gcc version 4.8 (GCC) ) #1
INFOkernel.version[2]: SMP PREEMPT Fri Feb 19 18:07:18 CST 2016
INFOsbl1.git: git=MBM-NG-V80.ED-0-g7abea31
INFOrpm.git: git=MBM-NG-V80.ED-0-g932f716
INFOtz.git: git=MBM-NG-V80.ED-0-g2649adf
INFOhyp.git: git=MBM-NG-V80.ED-0-g2649adf
INFOaboot.git: git=MBM-NG-V80.ED-0-g6e42a5a
INFOpartition-type:modem: raw
INFOpartition-type:sbl1: raw
INFOpartition-type:DDR: raw
INFOpartition-type:aboot: raw
INFOpartition-type:rpm: raw
INFOpartition-type:tz: raw
INFOpartition-type:hyp: raw
INFOpartition-type:utags: raw
INFOpartition-type:misc: raw
INFOpartition-type:padA: raw
INFOpartition-type:abootBackup: raw
INFOpartition-type:rpmBackup: raw
INFOpartition-type:tzBackup: raw
INFOpartition-type:hypBackup: raw
INFOpartition-type:utagsBackup: raw
INFOpartition-type:logs: raw
INFOpartition-type:frp: raw
INFOpartition-type:padB: raw
INFOpartition-type:modemst1: raw
INFOpartition-type:modemst2: raw
INFOpartition-type:hob: raw
INFOpartition-type:dhob: raw
INFOpartition-type:fsg: raw
INFOpartition-type:fsc: raw
INFOpartition-type:cid: raw
INFOpartition-type:metadata: raw
INFOpartition-type:logo: raw
INFOpartition-type:clogo: raw
INFOpartition-type:persist: raw
INFOpartition-type:kpan: raw
INFOpartition-type:boot: raw
INFOpartition-type:recovery: raw
INFOpartition-type:ssd: raw
INFOpartition-type:padC: raw
INFOpartition-type:sp: raw
INFOpartition-type:keystore: raw
INFOpartition-type:customize: raw
INFOpartition-type:oem: raw
INFOpartition-type:carrier: ext4
INFOpartition-type:cache: raw
INFOpartition-type:system: raw
INFOpartition-type:userdata: raw
INFOpartition-size:modem: 0x00000000027e0000
INFOpartition-size:sbl1: 0x0000000000080000
INFOpartition-size:DDR: 0x0000000000020000
INFOpartition-size:aboot: 0x0000000000113000
INFOpartition-size:rpm: 0x000000000003e800
INFOpartition-size:tz: 0x000000000008c000
INFOpartition-size:hyp: 0x0000000000020000
INFOpartition-size:utags: 0x0000000000080000
INFOpartition-size:misc: 0x0000000000080000
INFOpartition-size:padA: 0x000000000036f000
INFOpartition-size:abootBackup: 0x0000000000113000
INFOpartition-size:rpmBackup: 0x000000000003e800
INFOpartition-size:tzBackup: 0x000000000008c000
INFOpartition-size:hypBackup: 0x0000000000020000
INFOpartition-size:utagsBackup: 0x0000000000080000
INFOpartition-size:logs: 0x0000000000200000
INFOpartition-size:frp: 0x0000000000080000
INFOpartition-size:padB: 0x000000000022f000
INFOpartition-size:modemst1: 0x0000000000180000
INFOpartition-size:modemst2: 0x0000000000180000
INFOpartition-size:hob: 0x000000000007a000
INFOpartition-size:dhob: 0x0000000000008000
INFOpartition-size:fsg: 0x0000000000180000
INFOpartition-size:fsc: 0x0000000000000400
INFOpartition-size:cid: 0x0000000000020000
INFOpartition-size:metadata: 0x0000000000080000
INFOpartition-size:logo: 0x0000000000600000
INFOpartition-size:clogo: 0x0000000000600000
INFOpartition-size:persist: 0x0000000000800000
INFOpartition-size:kpan: 0x0000000000800000
INFOpartition-size:boot: 0x0000000002000000
INFOpartition-size:recovery: 0x0000000001ffc000
INFOpartition-size:ssd: 0x0000000000002000
INFOpartition-size:padC: 0x000000000061e000
INFOpartition-size:sp: 0x0000000000800000
INFOpartition-size:keystore: 0x0000000000800000
INFOpartition-size:customize: 0x0000000002000000
INFOpartition-size:oem: 0x0000000001000000
INFOpartition-size:carrier: 0x0000000001000000
INFOpartition-size:cache: 0x0000000030000000
INFOpartition-size:system: 0x00000000aa000000
INFOpartition-size:userdata: 0x00000002b8de0000
INFOqe: qe 0/0
INFOfrp-state: protected (75)
INFOro.carrier: retca
all: listed above
finished. total time: 0.289s

Here is my get_unlock_data output:

INFO3A85690686175711#5A593232334732
INFO33523600585431353633000000#3901
INFO5273598720B39A3CC73FB5AD2398106
INFO1E065#86E2840400000000000000000
INFO0000000

Thanks.

Thank you very much. I finally got it working.

Not sure what I did to got it work. but these are the things I did differently this time.

1) when I go to this site, https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/87215

I used the link to the US web site instead of Canadian web site.

2) I used linux

3) I revoke my motolora ID from my phone.

Thanks once again.

This work the first time.

I have followed the steps https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a to unlock my Bootloader but i havent recived unlock Key as of now. I am waiting more that 12 hours. Will it take time usually? 

This is the message "You should have received an email with your Unlock Key. Inside the email is a unique 20-character alphanumeric code that you will use to unlock your device."

Can you suggest me how to proceed further on getting my unlock key?  Is there any other way to do it?

Thanks in Advance,

Karthik

I am aware of the cause. My mobile warranty is already over. I am waiting for the unlock key. My device is eligible as per Moto Site and my CID:0X0007

I  am using Moto g 2nd generation xt1068.

This is my Key ID to Unlock

3A55740306805752#0000000000000000000000585431303638000000#2EE21FD6D7C3D480A10A9C06821196FF0594E254#3ABB2D070F0000000000000000000000
Kindly suggest and do the needful at earliest.

I can't get the unlock code, i try several times with different web navigators. ¿Can someone help me?.

(bootloader) 3A35130806918386#5A583142323447
(bootloader) 47584E00585431303231000000#FE72
(bootloader) 31C5D133D60256D8D06B9B716D7C7D1
(bootloader) 6B9BC#A61D380512000000000000000
(bootloader) 0000000

(bootloader) version: 0.5
(bootloader) version-bootloader: 500E
(bootloader) product: condor
(bootloader) secure: yes
(bootloader) hwrev: 0x82B0
(bootloader) radio: 0x1
(bootloader) emmc: 4GB Hynix REV=06 PRV=05 TYPE=17
(bootloader) ram: 1024MB Hynix S4 SDRAM DIE=4Gb
(bootloader) cpu: MSM8210 CS
(bootloader) serialno: ZX1B24GGXN
(bootloader) cid: 0x0010
(bootloader) channelid: 0x88
(bootloader) uid: A61D380512000000000000000000
(bootloader) unlocked: no
(bootloader) iswarrantyvoid: no
(bootloader) mot_sst: 0
(bootloader) max-download-size: 299892736
(bootloader) reason: Volume down key pressed
(bootloader) imei: 353318060193868
(bootloader) meid:
(bootloader) date: 09-18-2014
(bootloader) sku: XT1021
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Tue Feb 23 4:49: 0 UTC 2016"
(bootloader) ro.build.fingerprint[0]: motorola/condor_cricket/condor_umt
(bootloader) ro.build.fingerprint[1]: s:5.1/LPCS23.13-34.10-2/2:user/rel
(bootloader) ro.build.fingerprint[2]: ease-keys
(bootloader) ro.build.version.full[0]: Blur_Version.23.201.2.condor_cric
(bootloader) ro.build.version.full[1]: ket.cricket.en.US
(bootloader) ro.build.version.qcom[0]: AU_LINUX_ANDROID_LNX.LA.3.5.1_RB1
(bootloader) ro.build.version.qcom[1]: .04.04.02.048.045
(bootloader) version-baseband:
(bootloader) kernel.version[0]: Linux version 3.4.42-g70ad15f (hudsoncm@
(bootloader) kernel.version[1]: ilclbld31) (gcc version 4.8 (GCC) ) #1 S
(bootloader) kernel.version[2]: MP PREEMPT Mon Feb 22 22:55:11 CST 2016
(bootloader) sdi.git: git=MBM-NG-V50.0E-0-g3ccd862
(bootloader) sbl1.git: git=MBM-NG-V50.0E-0-g20700d2
(bootloader) rpm.git: git=MBM-NG-V50.0E-0-gcebb121
(bootloader) tz.git: git=MBM-NG-V50.0E-0-g65c6b0f
(bootloader) aboot.git: git=MBM-NG-V50.0E-0-g4ed7eaf
(bootloader) partition-type: raw
(bootloader) partition-size:
(bootloader) qe: qe 0/0
(bootloader) ro.carrier: aio