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4 Posts

01-16-2019

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Re: Bootloader Unlock Problems?

2019-01-29, 16:17 PM

Hi

 

I've got a Moto G5 whose bootloader I'd like to unlock so I can update the patch level from it's current Jan-17!

The main issue is this:

 

fastboot oem get_unlock_data
...
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [  0.103s]
finished. total time: 0.104s

 

cid is zero so it shoud be unlockable?

 

fastboot getvar all output follows - grateful for any help!

 

[code]
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8937-B8.09
(bootloader) product: cedric
(bootloader) board: cedric
(bootloader) secure: yes
(bootloader) hwrev: P5
(bootloader) radio: 7
(bootloader) storage-type: emmc
(bootloader) emmc: 16GB SAMSUNG QE13MB RV=08 PV=0D FV=000000000000000D
(bootloader) ram: 2GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=1F
(bootloader) cpu: MSM8937
(bootloader) serialno: ZY3223SRDT
(bootloader) cid: 0x0000
(bootloader) channelid: 0x00
(bootloader) uid: C15E551900000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: (snip)
(bootloader) meid:
(bootloader) date: 05-07-2017
(bootloader) sku: XT1675
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Mon Jan 12 10:26:34 UTC 1970"
(bootloader) ro.build.fingerprint[0]: motorola/cedric/cedric:7.0/NPP25.1
(bootloader) ro.build.fingerprint[1]: 37-15/13:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.25.11.13.cedric.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.UM.5.6.r1-01900-89xx.0
(bootloader) version-baseband: M8937_8000.122.02.40R CEDRIC_EMEA_CUST
(bootloader) kernel.version[0]: Linux version 3.18.31-perf-g708ac5e (hud
(bootloader) kernel.version[1]: soncm@ilclbld35) (gcc version 4.8 (GCC)
(bootloader) kernel.version[2]: ) #1 SMP PREEMPT Fri Jan 13 08:46:35 CST
(bootloader) kernel.version[3]:  2017
(bootloader) sbl1.git: git=MBM-NG-VB8.09-0-g7447dc3
(bootloader) rpm.git: git=MBM-NG-VB8.09-0-g3f612e6
(bootloader) tz.git: git=MBM-NG-VB8.09-0-g1a41aff
(bootloader) devcfg.git: git=MBM-NG-VB8.09-0-g1a41aff
(bootloader) keymaster.git: git=MBM-NG-VB8.09-0-g1a41aff
(bootloader) cmnlib.git: git=MBM-NG-VB8.09-0-g1a41aff
(bootloader) cmnlib64.git: git=MBM-NG-VB8.09-0-g1a41aff
(bootloader) prov.git: git=MBM-NG-VB8.09-0-g1a41aff
(bootloader) aboot.git: git=MBM-NG-VB8.09-0-geedc4fb
(bootloader) qe: qe 0/0
(bootloader) frp-state: no protection (77)
(bootloader) ro.carrier: unknown

[/code]

 

 

 

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28352 Posts

02-02-2016

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Re: Bootloader Unlock Problems?

2019-01-29, 16:34 PM

@mr-b

 

If the output of fastboot oem get_unlock_data shows unavailable/failed then service is needed. There is no way to provide an unlock code if that command fails.


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Re: Bootloader Unlock Problems?

2019-01-29, 17:17 PM
Ok, tx for the prompt reply.
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Re: Bootloader Unlock Problems?

2019-01-29, 19:38 PM

Good afternoon dannorth,

 

I am sorry for this inconvenience. Please, let us submit your data again. We are going to contact you as soon as possible.

 

Best regards,

Suny

 


 wrote:

@AlphaDog

 

Several days ago I received this email response from on-line support center (Question Reference # 190123-010863):"Hi Denis, I have checked on my system the IMEI you have shared and see that your device can not be unlock. The carrier doesn't allow us to do it, so it will not qualify to the Bootloader Unlock program. For more information please visit our Forums Thread, here: http://lnv.gy/1MjRlUv Regards, Kevin."

 

But I have Moto X 2nd gen (XT1096) Verizon, it's in the list of exceptions and can be unlocked. Also I found this post from one of the forum moderators: "The XT1096 is a carrier-branded (Verizon) Moto X 2nd gen. It was announced that this particular model would not be getting upgraded to Marshmallow.  In a stroke of magic, Verizon agreed to allow XT1096 owners to unlock their bootloaders, kind of like a consolation prize. Phones built/purchased originally are not having an issue with the unlock page, but if that original phone was replaced, the replacements cause an error on the unlock page."

 

So can you please contact support center and submit them my data again with additional information from this post, because they don't answer my emails. A lot of people received unlock codes for Verizon-branded XT1096 earlier, in 2016-2018, so why it couldn't be done now?

 

C:\Users\Denis\AppData\Local\Android\android-sdk\platform-tools>fastboot oem get_unlock_data
(bootloader) 9900050828743310#54413939323145
(bootloader) 49383700585431303936000000#C6CC
(bootloader) 05ED974C86A3987B7175ACFC055C3D9
(bootloader) 8B8D6#77E80C100B000000000000000
(bootloader) 0000000
OKAY [  0.049s]
Finished. Total time: 0.050s

C:\Users\Denis\AppData\Local\Android\android-sdk\platform-tools>fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: 6020
(bootloader) product: victara
(bootloader) secure: yes
(bootloader) hwrev: 0x82BF
(bootloader) radio: 0x4
(bootloader) emmc: 32GB Sandisk REV=07 PRV=01 TYPE=57
(bootloader) ram: 2048MB Elpida S8 SDRAM DIE=4Gb
(bootloader) cpu: MSM8974AC ES1.1
(bootloader) serialno: TA9921EI87
(bootloader) cid: 0x0002
(bootloader) channelid: 0x00
(bootloader) uid: 77E80C100B000000000000000000
(bootloader) unlocked: no
(bootloader) iswarrantyvoid: no
(bootloader) mot_sst: 0
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: 990005082874331
(bootloader) meid:
(bootloader) date: 05-12-2015
(bootloader) sku: XT1096
(bootloader) iccid: 89148000001939163225
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Tue Sep 13 21: 4:29 UTC 2016"
(bootloader) ro.build.fingerprint[0]: motorola/victara_verizon/victara:5
(bootloader) ro.build.fingerprint[1]: .1/LPES23.32-25-5-5/3:user/release
(bootloader) ro.build.fingerprint[2]: -keys
(bootloader) ro.build.version.full[0]: Blur_Version.23.221.5.victara_ver
(bootloader) ro.build.version.full[1]: izon.verizon.en.US
(bootloader) ro.build.version.qcom[0]: AU_LINUX_ANDROID_LNX.LA.3.5.1_RB1
(bootloader) ro.build.version.qcom[1]: .04.04.02.048.045
(bootloader) version-baseband[0]: MSM8974BP_4235210.110.09.13R VICTARA_V
(bootloader) version-baseband[1]: ZW_CUST
(bootloader) kernel.version[0]: Linux version 3.4.42-gdd04463-00032-g1dc
(bootloader) kernel.version[1]: 8d38 (hudsoncm@ilclbld87) (gcc version 4
(bootloader) kernel.version[2]: .8 (GCC) ) #1 SMP PREEMPT Wed Sep 14 05:
(bootloader) kernel.version[3]: 05:37 CDT 2016
(bootloader) sdi.git: git=MBM-NG-V60.20-0-g582b967
(bootloader) sbl1.git: git=MBM-NG-V60.20-0-g5147b20
(bootloader) rpm.git: git=MBM-NG-V60.20-0-gc54d917
(bootloader) tz.git: git=MBM-NG-V60.20-0-gc8cfdbe
(bootloader) aboot.git: git=MBM-NG-V60.20-0-g78a2c4f
(bootloader) qe: qe 0/0
(bootloader) ro.carrier: vzw
all: listed above
Finished. Total time: 0.111s

 


 

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2 Posts

01-14-2019

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Re: Bootloader Unlock Problems?

2019-01-29, 21:00 PM

Sprint phone on boost mobile, free and clear. I get denied when applying the unlock code. Thanks for all you do. You don't know how highly I speak about your phones!

Tyler

 

 

Hope this works this time. Please tell me what I'm doing if this post doesn't work too

 

9900075306662100#5A593232344447424251004D6F746F205A200000#FEA053F3165A65AF14D495E69B94109F8BA8CCCD#488119F9000000000000000000000000

C:\Program Files\Minimal ADB and Fastboot>fastboot getvar all
(bootloader) kernel: uefi
(bootloader) version-bootloader: MBM-3.0-nash_sprint-ab41784-181102
(bootloader) product: nash
(bootloader) board: nash
(bootloader) secure: yes
(bootloader) hwrev: PVT
(bootloader) radio: SPRINT
(bootloader) storage-type: UFS
(bootloader) emmc: N/A
(bootloader) ufs: 64GB TOSHIBA  THGAF4G9N4LBAIRB FV=0100
(bootloader) ram: 4GB SAMSUNG LP4x DIE=16Gb M5=01 M6=06 M7=10 M8=12
(bootloader) cpu: MSM8998 2.1 (0)
(bootloader) serialno: ZY224DGBBQ
(bootloader) cid: 0x0032
(bootloader) channelid: 0x86
(bootloader) uid: 488119F9
(bootloader) securestate: oem_locked
(bootloader) verity-state: enforcing (0)
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: 256691592300419361
(bootloader) meid: 99000753066621
(bootloader) date: 08-27-2017
(bootloader) sku: XT1789-03
(bootloader) carrier_sku:
(bootloader) battid: SNN5987A
(bootloader) battery-voltage: 4016
(bootloader) iccid: 89011202000051986252
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) ro.build.fingerprint[0]: motorola/nash_sprint/nash:8.0.0/OC
(bootloader) ro.build.fingerprint[1]: XS27.109-48-13/19:user/release-key
(bootloader) ro.build.fingerprint[2]: s
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.27.241.19.nash_sprin
(bootloader) ro.build.version.full[1]: t.sprint.en.US
(bootloader) ro.build.version.qcom: LA.UM.6.4.r1-04300-8x98.0
(bootloader) version-baseband: M8998_20207.117.02.50.01R NSS
(bootloader) kernel.version[0]: Linux version 4.4.78-perf-ge900f32 (huds
(bootloader) kernel.version[1]: oncm@ilclbld33) (gcc version 4.9.x 20150
(bootloader) kernel.version[2]: 123 (prerelease) (GCC) ) #1 SMP PREEMPT
(bootloader) kernel.version[3]: Fri Nov 2 10:47:34 CDT 2018
(bootloader) git:abl: MBM-3.0-nash_sprint-ab41784-181102
(bootloader) git:xbl: MBM-3.0-nash_sprint-9869834-181102
(bootloader) git:pmic: MBM-3.0-nash_sprint-9869834-181102
(bootloader) git:rpm: MBM-3.0-nash_sprint-b13e14f-181102
(bootloader) git:tz: MBM-3.0-nash_sprint-acd13bc-181102
(bootloader) git:hyp: MBM-3.0-nash_sprint-acd13bc-181102
(bootloader) git:devcfg: MBM-3.0-nash_sprint-acd13bc-181102
(bootloader) git:cmnlib: MBM-3.0-nash_sprint-acd13bc-181102
(bootloader) git:cmnlib64: MBM-3.0-nash_sprint-acd13bc-181102
(bootloader) git:keymaster: MBM-3.0-nash_sprint-acd13bc-181102
(bootloader) git:storsec: MBM-3.0-nash_sprint-acd13bc-181102
(bootloader) git:prov: MBM-3.0-nash_sprint-acd13bc-181102
(bootloader) qe: "qe 0/0"
(bootloader) frp-state: no protection (210)
(bootloader) ro.carrier: sprint
(bootloader) current-slot: _a
(bootloader) running-bl-slot: _a/_a
(bootloader) running-boot-lun: 2
(bootloader) slot-suffixes: _a,_b
(bootloader) slot-count: 2
(bootloader) slot-successful:_a: yes
(bootloader) slot-successful:_b: yes
(bootloader) slot-unbootable:_a: no
(bootloader) slot-unbootable:_b: yes
(bootloader) slot-retry-count:_a: 6
(bootloader) slot-retry-count:_b: 6

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3 Posts

01-29-2019

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Re: Bootloader Unlock Problems?

2019-01-29, 21:05 PM

hi i am samet from Turkey.

 

i want to root my device moto z (xt1650-03)

 

i am stuck at receive unlock code from motorola's online tool. it says "Your device does not qualify for bootloader unlocking."

but cid is 0x0032

 

so its eligible for unlocked.

 

my info

 

(bootloader) Unlock data:
(bootloader) 3A85810017528413#
(bootloader) 5A593232335354444C3600585431363530000000#
(bootloader) 45185636A51EB1BB55E103F185D51394C7545DDC#
(bootloader) E960316B000000000000000000000000
OKAY [ 0.013s]
Finished. Total time: 0.014s

 

 

$ fastboot getvar all

(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8996-92.03
(bootloader) product: sheridan
(bootloader) board: sheridan
(bootloader) secure: yes
(bootloader) hwrev: P3B
(bootloader) radio: 2
(bootloader) storage-type: ufs
(bootloader) ufs: 32GB SAMSUNG KLUBG4G1CE-B0B1 FV=0800
(bootloader) ram: 4GB SAMSUNG LP4 DIE=8Gb M5=01 M6=05 M7=00 M8=08
(bootloader) cpu: MSM8996
(bootloader) serialno: ZY223STDL6
(bootloader) cid: 0x0032
(bootloader) channelid: 0x40
(bootloader) uid: E960316B00000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: 358180071254831
(bootloader) meid:
(bootloader) date: 12-14-2016
(bootloader) sku: XT1650-03
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Fri Jan 2 0: 4:35 UTC 1970"
(bootloader) ro.build.fingerprint[0]: motorola/griffin/griffin:8.0.0/OPL
(bootloader) ro.build.fingerprint[1]: 27.76-71-2-3/3:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.27.271.3.griffin.ret
(bootloader) ro.build.version.full[1]: ail.en.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-04400-89xx.0
(bootloader) version-baseband: M8996_1239.53.01.126.29.01R SRS
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-g63fe64c-0006
(bootloader) kernel.version[1]: 2-gdf10a01 (hudsoncm@ilclbld120) (gcc ve
(bootloader) kernel.version[2]: rsion 4.9.x 20150123 (prerelease) (GCC)
(bootloader) kernel.version[3]: ) #1 SMP PREEMPT Tue Sep 25 04:27:10 CDT
(bootloader) kernel.version[4]: 2018
(bootloader) xbl.git: git=MBM-NG-V92.03-0-gcdce58f
(bootloader) rpm.git: git=MBM-NG-V92.03-0-g722a114
(bootloader) tz.git: git=5b45243-dirty
(bootloader) hyp.git: git=5b45243-dirty
(bootloader) devcfg.git: git=5b45243-dirty
(bootloader) keymaster.git: git=5b45243-dirty
(bootloader) cmnlib.git: git=5b45243-dirty
(bootloader) cmnlib64.git: git=5b45243-dirty
(bootloader) prov.git: git=5b45243-dirty
(bootloader) pmic.git: git=MBM-NG-V92.03-0-gcdce58f
(bootloader) aboot.git: git=MBM-NG-V92.03-0-gfb81184
(bootloader) qe: qe 0/0
(bootloader) frp-state: no protection (77)
(bootloader) ro.carrier: reteu
all: listed above
Finished. Total time: 0.097s


 i am send e-mail btw.

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Re: Bootloader Unlock Problems?

2019-01-29, 21:17 PM

 wrote:

Sprint phone on boost mobile, free and clear. I get denied when applying the unlock code. Thanks for all you do. You don't know how highly I speak about your phones!

Tyler

 

 

Hope this works this time. Please tell me what I'm doing if this post doesn't work too

 

9900075306662100#5A593232344447424251004D6F746F205A200000#FEA053F3165A65AF14D495E69B94109F8BA8CCCD#488119F9000000000000000000000000

 


The same problem as before:

 

Please provide output of getvar all and get OEM unlock data - unformatted. Cut and paste it all from cmd window - you are not providing output of get oem unlock data as it appears in cmd window  - I am not sure how to explain it easier as you pasted getvar all properly


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Re: Bootloader Unlock Problems?

2019-01-29, 21:21 PM

@vet-samet

 

Your request has been submitted. Please allow at least 2 business days and watch your spam/social email folders for a response.


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Re: Bootloader Unlock Problems?

2019-01-30, 1:31 AM

Hi guys.  Can't unlock my bootloader with the website for some reason.

 

Please help.  Need to unlock my phone.

 

nateblair

 

(bootloader) version: 0.5
(bootloader) version-bootloader: moto-sdm450-C3.07
(bootloader) product: ali
(bootloader) board: ali
(bootloader) secure: yes
(bootloader) hwrev: PVT2
(bootloader) radio: 1
(bootloader) storage-type: emmc
(bootloader) emmc: 64GB SKHYNIX HCG8a4 RV=08 PV=A2 FV=00000000000000A2
(bootloader) ram: 4GB SKHYNIX LP3 DIE=8Gb M5=06 M6=03 M7=00 M8=5F
(bootloader) cpu: SDM450
(bootloader) serialno: ZY322SXL26
(bootloader) cid: 0x0012
(bootloader) channelid: 0x93
(bootloader) uid: 410E4AC900000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 534773760
(bootloader) reason: Volume down key pressed
(bootloader) imei: 351849091882568
(bootloader) meid:
(bootloader) date: 06-22-2018
(bootloader) sku: XT1925-6
(bootloader) carrier_sku: XT1925-6
(bootloader) battid: SB18C21114
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time:
(bootloader) ro.build.fingerprint[0]: motorola/ali_amz/ali:8.0.0/OPS27.1
(bootloader) ro.build.fingerprint[1]: 04-15-10/10:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.27.51.10.ali_amz.amz
(bootloader) ro.build.version.full[1]: .en.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-04400-89xx.0
(bootloader) version-baseband: M450_02.07.10.50R ALI_NA_CUST
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-gd6c91a1 (hud
(bootloader) kernel.version[1]: soncm@ilclbld28) (gcc version 4.9.x 2015
(bootloader) kernel.version[2]: 0123 (prerelease) (GCC) ) #1 SMP PREEMPT
(bootloader) kernel.version[3]:  Wed Mar 28 21:28:25 CDT 2018
(bootloader) sbl1.git: git=MBM-NG-VC3.07-0-g4650d8f
(bootloader) rpm.git: git=MBM-NG-VC0.CD-0-gb8a3a39
(bootloader) tz.git: git=MBM-NG-VC0.CC-0-g0967b52-dirty
(bootloader) devcfg.git: git=MBM-NG-VC0.CC-0-g0967b52-dirty
(bootloader) keymaster.git: git=MBM-NG-VC0.CC-0-g0967b52
(bootloader) cmnlib.git: git=MBM-NG-VC0.CC-0-g0967b52
(bootloader) cmnlib64.git: git=MBM-NG-VC0.CC-0-g0967b52
(bootloader) prov.git: git=MBM-NG-VC0.CC-0-g0967b52-dirty
(bootloader) aboot.git: git=MBM-NG-VC3.07-0-g52bf6ea
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: amz
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
finished. total time: 0.250s

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Re: Bootloader Unlock Problems?

2019-01-30, 13:41 PM

@nateblair - you can't unlock your phone - see CID values and Amazon variant info:

 

If you used the data scrub tool, and you get the message "Your device does not qualify for bootloader unlocking" Then it is likely your device can't be unlocked. Either the CID value is not valid, or the device is to old

See the CID value and what is valid here https://forums.lenovo.com/t5/MOTOROLA-Android-Developer/Bootloader-Unlock-Problems/m-p/3222809

See this unlocking page for eligible devices. Note that older devices may not be eligible. https://support.motorola.com/us/en/solution/MS87215


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