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28352 Posts

02-02-2016

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  • Message 5811 of 6751

Re: Bootloader Unlock Problems?

2019-02-14, 23:04 PM

 wrote:

Hello,

 

I purchased Sprint-branded and T-Mobile branded Moto E5 Play phones and had no problem bootloader unlocking them.  I've now purchased a second T-Mobile branded Moto E5 Play, and attempting to unlock its bootloader, it is saying the phone is not eligible.  How do I correct this issue such that I can bootloader unlock a phone model that is otherwise known to be bootloader unlockable?

 

EDIT:  To note, my CID ix 0x0000, which indicates it should be unlockable.

 

Thank you.

 

- Trip


Please provide output of getvar all and get OEM unlock data - unformatted. Cut and paste it all from cmd window

 

But First

 

Try the data scrub tool above the unlock input box on global unlock page, 
The link is on this page under step 5: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b


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28352 Posts

02-02-2016

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  • Message 5812 of 6751

Re: Bootloader Unlock Problems?

2019-02-14, 23:06 PM

@donkanalie

 

I asked about this a while ago, but i don't think it is available any more. There is limited support for devices that are this old. 

 

I dont have the file or a link. 


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5 Posts

02-14-2019

US

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  • Message 5813 of 6751

Re: Bootloader Unlock Problems?

2019-02-15, 3:16 AM

(bootloader) Unlock data:
(bootloader) 3A45410619648920#
(bootloader) 5A59333233434C37584B006D6F746F2065350000#
(bootloader) 4F7A153BC28610BCED6F13E93AD2FA8FD9BC9C50#
(bootloader) A33C70EB000000000000000000000000

 

I had already tried the scrub tool.  No dice.

 

(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8920-B9.4A
(bootloader) product: james
(bootloader) board: james
(bootloader) secure: yes
(bootloader) hwrev: P3
(bootloader) radio: 1
(bootloader) storage-type: emmc
(bootloader) emmc: 16GB SAMSUNG QE63MB RV=08 PV=03 FV=0000000000000003
(bootloader) ram: 2GB SAMSUNG LP3 DIE=8Gb M5=01 M6=06 M7=00 M8=1F
(bootloader) cpu: MSM8920
(bootloader) serialno: ZY323CL7XK
(bootloader) cid: 0x0000
(bootloader) channelid: 0x1e
(bootloader) uid: A33C70EB00000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 535822336
(bootloader) reason: Volume down key pressed
(bootloader) imei: 354146091469802
(bootloader) meid:
(bootloader) date: 01-19-2019
(bootloader) sku: XT1601
(bootloader) carrier_sku: XT1921-3
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time:
(bootloader) ro.build.fingerprint[0]: motorola/james_t/james:8.0.0/OCPS2
(bootloader) ro.build.fingerprint[1]: 7.91-150-2/2:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.27.261.2.james_t.t.e
(bootloader) ro.build.version.full[1]: n.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-04400-89xx.0
(bootloader) version-baseband: M8920TMO_21.11.11.63R JAMES_NA_CA_CUST
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-gb838762-0003
(bootloader) kernel.version[1]: 7-g66cfe29 (hudsoncm@ilclbld85) (gcc ver
(bootloader) kernel.version[2]: sion 4.8 (GCC) ) #1 SMP PREEMPT Mon Dec
(bootloader) kernel.version[3]: 10 04:38:36 CST 2018
(bootloader) sbl1.git: git=MBM-NG-VB9.4A-0-g8ffb6ee
(bootloader) rpm.git: git=02a0726-dirty
(bootloader) tz.git: git=6daa3b7-dirty
(bootloader) devcfg.git: git=6daa3b7-dirty
(bootloader) keymaster.git: git=6daa3b7
(bootloader) cmnlib.git: git=6daa3b7
(bootloader) cmnlib64.git: git=6daa3b7
(bootloader) prov.git: git=6daa3b7-dirty
(bootloader) aboot.git: git=MBM-NG-VB9.4A-0-g4e376e8
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: retla1st
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above

 

Thank you.

 

- Trip

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11 Posts

02-08-2019

DE

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  • Message 5814 of 6751

Re: Bootloader Unlock Problems?

2019-02-15, 12:43 PM

that "someone else" did it :)

 

It worked on my Moto Z play - now running AOSP 9!

 

Thanks for your support!

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10 Posts

08-13-2018

BR

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  • Message 5815 of 6751

Re: Bootloader Unlock Problems?

2019-02-15, 20:24 PM

Your device does not qualify for bootloader unlocking. help ,not work format my data!

 

 

C:\Users\familia magalhaes\Desktop\Herramientas ADB\platform-tools>fastboot getv
ar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8953-C2.06
(bootloader) product: sanders
(bootloader) board: sanders
(bootloader) secure: yes
(bootloader) hwrev: P4
(bootloader) radio: 4
(bootloader) storage-type: emmc
(bootloader) emmc: 32GB SAMSUNG RX1BMB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 3GB SAMSUNG LP3 DIE=6Gb M5=01 M6=05 M7=00 M8=7B
(bootloader) cpu: MSM8953
(bootloader) serialno: 0041613091
(bootloader) cid: 0x0032
(bootloader) channelid: 0x19
(bootloader) uid: BAD6E9CC00000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Fall-through from normal boot mode
(bootloader) imei: 351879097925418
(bootloader) meid:
(bootloader) date: 12-07-2017
(bootloader) sku: XT1802
(bootloader) battid: SB18C18457
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Wed Feb 4 19:25:35 UTC 1970"
(bootloader) ro.build.fingerprint[0]: motorola/sanders_nt/sanders_nt:8.1
(bootloader) ro.build.fingerprint[1]: .0/OPSS28.65-36-3/4af3:user/releas
(bootloader) ro.build.fingerprint[2]: e-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.28.201.3.sanders.ret
(bootloader) ro.build.version.full[1]: ail.en.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-08600-89xx.0
(bootloader) version-baseband[0]: M8953_24.34.07.35R SANDERS_BRAZILDSDS_
(bootloader) version-baseband[1]: CUST
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-g8a728bd (hud
(bootloader) kernel.version[1]: soncm@ilclbld58) (gcc version 4.9.x 2015
(bootloader) kernel.version[2]: 0123 (prerelease) (GCC) ) #1 SMP PREEMPT
(bootloader) kernel.version[3]: Tue Oct 9 13:57:37 CDT 2018
(bootloader) sbl1.git: git=MBM-NG-VC2.06-0-gb564bed
(bootloader) rpm.git: git=5578f74
(bootloader) tz.git: git=MBM-NG-VC2.05-1-g425b927
(bootloader) devcfg.git: git=MBM-NG-VC2.05-1-g425b927
(bootloader) keymaster.git: git=MBM-NG-VC2.05-1-g425b927
(bootloader) cmnlib.git: git=MBM-NG-VC2.05-1-g425b927
(bootloader) cmnlib64.git: git=MBM-NG-VC2.05-1-g425b927
(bootloader) prov.git: git=MBM-NG-VC2.05-1-g425b927
(bootloader) aboot.git: git=MBM-NG-VC2.06-0-g1e22c44
(bootloader) qe: qe 0/0
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: retbr
all: listed above
finished. total time: 0.070s

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1 Posts

02-16-2019

IN

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  • Message 5816 of 6751

Re: Bootloader Unlock Problems?

2019-02-16, 8:21 AM

I have a Moto g5 plus and the website says "Your device does not qualify for bootloader unlocking."

C:\Users\Prajwal>fastboot oem get_unlock_data
...
(bootloader) Unlock data:
(bootloader) 3A85590826925139#
(bootloader) 5A593232335858365442004D6F746F2047200000#
(bootloader) 079E0EE55EA16A3963C83E98A0B8BA0339F0C91D#
(bootloader) 05061259000000000000000000000000
OKAY [  0.011s]
finished. total time: 0.011s

C:\Users\Prajwal>fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8953-C0.92
(bootloader) product: potter
(bootloader) board: potter
(bootloader) secure: yes
(bootloader) hwrev: P3B
(bootloader) radio: 6
(bootloader) storage-type: emmc
(bootloader) emmc: 32GB SAMSUNG RX14MB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 4GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=5F
(bootloader) cpu: MSM8953
(bootloader) serialno: ZY223XX6TB
(bootloader) cid: 0x0032
(bootloader) channelid: 0xc0
(bootloader) uid: 0506125900000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 534773760
(bootloader) reason: Volume down key pressed
(bootloader) imei: 358958062291593
(bootloader) meid:
(bootloader) date: 03-13-2017
(bootloader) sku: XT1686
(bootloader) carrier_sku:
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Tue Feb  3 19:39:12 UTC 1970"
(bootloader) ro.build.fingerprint[0]: motorola/potter_n/potter_n:8.1.0/O
(bootloader) ro.build.fingerprint[1]: PSS28.85-13-5/2f72:user/release-ke
(bootloader) ro.build.fingerprint[2]: ys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.28.221.6.potter.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-08600-89xx.0
(bootloader) version-baseband[0]: M8953_41.50.07.82.01R POTTER_INDIADSDS
(bootloader) version-baseband[1]: _CUST
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-g25df3ab (hud
(bootloader) kernel.version[1]: soncm@ilclbld33) (gcc version 4.9.x 2015
(bootloader) kernel.version[2]: 0123 (prerelease) (GCC) ) #1 SMP PREEMPT
(bootloader) kernel.version[3]:  Tue Dec 11 03:41:07 CST 2018
(bootloader) sbl1.git: git=MBM-NG-VC0.92-0-gd009c3b
(bootloader) rpm.git: git=92e5e21-dirty
(bootloader) tz.git: git=78cf54a-dirty
(bootloader) devcfg.git: git=78cf54a-dirty
(bootloader) keymaster.git: git=78cf54a-dirty
(bootloader) cmnlib.git: git=78cf54a-dirty
(bootloader) cmnlib64.git: git=78cf54a-dirty
(bootloader) prov.git: git=78cf54a-dirty
(bootloader) aboot.git: git=MBM-NG-VC0.92-0-g3ea8df0
(bootloader) frp-state: no protection (77)
(bootloader) ro.carrier: retin
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
finished. total time: 0.022s

 

 

Edit: Sucessfully Unlocked My Moto G5 Plus

 

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1 Posts

02-16-2019

SA

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  • Message 5817 of 6751

bootloader does not qualify for unlock | moto e5

2019-02-16, 9:30 AM

i'm trying to unlock my bootloader still getting this error that my phone don't qualify for unlock pasted the code correctly but still no luck

this is the data can someone verify whats the problem and how can it be fixed 

(bootloader) Unlock data:
(bootloader) 3A55650039749419#
(bootloader) 5A593332334644354632006D6F746F2065350000#
(bootloader) B66EBED891FA0D369D6EDC5328AE4D53416BC552#
(bootloader) 1A0A946A000000000000000000000000
OKAY [ 0.036s]
Finished. Total time: 0.036s
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8917-BE.4F
(bootloader) product: nora
(bootloader) board: nora
(bootloader) secure: yes
(bootloader) hwrev: P4
(bootloader) radio: 5
(bootloader) storage-type: emmc
(bootloader) emmc: 16GB SKHYNIX HAG4a2 RV=08 PV=A5 FV=00000000000000A5
(bootloader) ram: 2GB SKHYNIX LP3 DIE=8Gb M5=06 M6=04 M7=00 M8=1F
(bootloader) cpu: MSM8917
(bootloader) serialno: ZY323FD5F2
(bootloader) cid: 0x0032
(bootloader) channelid: 0x00
(bootloader) uid: 1A0A946A00000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 535822336
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: 355560093474991
(bootloader) meid:
(bootloader) date: 12-19-2018
(bootloader) sku: XT1944-2
(bootloader) carrier_sku: XT1944-2
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Sat Feb 16 9:17: 2 UTC 2019"
(bootloader) ro.build.fingerprint[0]: motorola/nora_row/nora_8917:8.0.0/
(bootloader) ro.build.fingerprint[1]: OPP27.91-176/200:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.27.251.200.nora_row.
(bootloader) ro.build.version.full[1]: retail.en.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-04400-89xx.0
(bootloader) version-baseband: M8917_26.30.05.75R NORA_EMEADSDS_CUST
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-gddc540d (hud
(bootloader) kernel.version[1]: soncm@ilclbld102) (gcc version 4.8 (GCC)
(bootloader) kernel.version[2]: ) #1 SMP PREEMPT Thu Nov 22 03:59:04 CS
(bootloader) kernel.version[3]: T 2018
(bootloader) sbl1.git: git=MBM-NG-VBE.4F-0-g8ffb6ee
(bootloader) rpm.git: git=02a0726-dirty
(bootloader) tz.git: git=1d24c88-dirty
(bootloader) devcfg.git: git=1d24c88-dirty
(bootloader) keymaster.git: git=1d24c88
(bootloader) cmnlib.git: git=1d24c88
(bootloader) cmnlib64.git: git=1d24c88
(bootloader) prov.git: git=1d24c88-dirty
(bootloader) aboot.git: git=MBM-NG-VBE.4F-0-g4e3d3ac
(bootloader) frp-state: no protection (77)
(bootloader) ro.carrier: reteu
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
Finished. Total time: 0.296s

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1 Posts

02-18-2019

US

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  • Message 5818 of 6751

Re: Bootloader Unlock Problems?

2019-02-18, 15:28 PM

Hello, I'm getting 'could not get unlock data!' on my xt1096

 

$fastboot oem get_unlock_data
...
(bootloader) Could not get unlock data!
OKAY [ 0.044s]
finished. total time: 0.045s

 

$fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: 6020
(bootloader) product: victara
(bootloader) secure: yes
(bootloader) hwrev: 0x82BF
(bootloader) radio: 0x4
(bootloader) emmc: 16GB Samsung REV=07 PRV=0B TYPE=57
(bootloader) ram: 2048MB Elpida S8 SDRAM DIE=4Gb
(bootloader) cpu: MSM8974AC ES1.1
(bootloader) serialno: TA99215QFJ
(bootloader) cid: 0x0000
(bootloader) channelid: 0x00
(bootloader) uid: FB79A6110B000000000000000000
(bootloader) unlocked: no
(bootloader) iswarrantyvoid: no
(bootloader) mot_sst: 0
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: 990005086782126
(bootloader) meid:
(bootloader) date: 11-27-2015
(bootloader) sku: XT1096
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Wed Sep 14 4: 7:39 UTC 2016"
(bootloader) ro.build.fingerprint[0]: motorola/victara_verizon/victara:5
(bootloader) ro.build.fingerprint[1]: .1/LPES23.32-25-5-5/3:user/release
(bootloader) ro.build.fingerprint[2]: -keys
(bootloader) ro.build.version.full[0]: Blur_Version.23.221.5.victara_ver
(bootloader) ro.build.version.full[1]: izon.verizon.en.US
(bootloader) ro.build.version.qcom[0]: AU_LINUX_ANDROID_LNX.LA.3.5.1_RB1
(bootloader) ro.build.version.qcom[1]: .04.04.02.048.045
(bootloader) version-baseband[0]: MSM8974BP_4235210.110.09.13R VICTARA_V
(bootloader) version-baseband[1]: ZW_CUST
(bootloader) kernel.version[0]: Linux version 3.4.42-gdd04463-00032-g1dc
(bootloader) kernel.version[1]: 8d38 (hudsoncm@ilclbld87) (gcc version 4
(bootloader) kernel.version[2]: .8 (GCC) ) #1 SMP PREEMPT Wed Sep 14 05:
(bootloader) kernel.version[3]: 05:37 CDT 2016
(bootloader) sdi.git: git=MBM-NG-V60.20-0-g582b967
(bootloader) sbl1.git: git=MBM-NG-V60.20-0-g5147b20
(bootloader) rpm.git: git=MBM-NG-V60.20-0-gc54d917
(bootloader) tz.git: git=MBM-NG-V60.20-0-gc8cfdbe
(bootloader) aboot.git: git=MBM-NG-V60.20-0-g78a2c4f
(bootloader) qe: qe 0/0
(bootloader) ro.carrier: vzw
all: listed above
finished. total time: 0.249s

 

thank you for any help!

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28352 Posts

02-02-2016

US

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  • Message 5819 of 6751

Re: Bootloader Unlock Problems?

2019-02-18, 18:09 PM

@tripinva

 

Your request has been submitted. Please allow at least 2 business days and watch your spam/social email folders for a response.


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28352 Posts

02-02-2016

US

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  • Message 5820 of 6751

Re: Bootloader Unlock Problems?

2019-02-18, 18:12 PM

@William151 

 

without output from get oem unlock data there is nothing i can do to help. 

 

Please provide output of getvar all and get OEM unlock data - unformatted. Cut and paste it all from cmd window

 

If the output of fastboot oem get_unlock_data shows unavailable/failed then service is needed. There is no way to provide an unlock code if that command fails.

 

Are you trying to say that there is no data when you run fastboot oem get_unlock_data?

 

 


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