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14 Posts

02-08-2021

Brazil

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Re:Bootloader Unlock Problems?

2021-04-01, 17:26 PM

@Agent_Rich  

 

The problem is that I already unlocked it once, but I had to block it again and this caused an error in the system, not allowing the phone to leave the fastboot or reinstall the stock via adb So I took in a Motorola authorized service, really solved the problem but I was never able to unlock the bootloader again, even with the code I used the first time ( UWLDF6SMKAQ6WX5PCELL ) 

 

 

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13355 Posts

03-05-2018

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Re:Bootloader Unlock Problems?

2021-04-02, 18:37 PM

Hi Gabriel Veronez

 

I see. That's why we're seeing the phone doesn't have unlock block same goes for ninjasummit. I would suggest visiting a service center to flash the software, but I can't guarantee anything and seems you've done that already. I'm not sure what else to try. Sorry, I will keep asking this. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support 



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2 Posts

04-09-2021

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Re:Bootloader Unlock Problems?

2021-04-09, 1:59 AM

Any responses on this? I am having the same issue. 

 

fastboot oem unlock xxxxxxxxxxxxxxxx

(fastboot) check "enable oem unlock" in developer options

(fastboot) oem unlock failed

 

OEM unlocking is grayed out in settings. 

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2 Posts

04-09-2021

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Re:Bootloader Unlock Problems?

2021-04-09, 2:13 AM

I get below message when I try and unlock. OEM unlocking is grayed out. Please help. 

 

fastboot oem unlock xxxxxxxxxxxxxxxx



(fastboot) check "enable oem unlock" in developer options



(fastboot) oem unlock failed

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13355 Posts

03-05-2018

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Re:Bootloader Unlock Problems?

2021-04-09, 17:31 PM

Hi dary61

 

Have you tried checking this link, how to unlock your bootloader? If so, please share your bootloader details. Thanks.

 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

04-12-2021

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Re:Bootloader Unlock Problems?

2021-04-12, 5:17 AM

please, help me, need the key i got an error 

 

(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [  0.016s]
finished. total time: 0.016s

 

/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/

 

 

(bootloader) version: 0.5
(bootloader) version-bootloader: MBM-2.1-ocean_retail-7fd887897c6-210201
(bootloader) product: ocean
(bootloader) board: ocean
(bootloader) secure: yes
(bootloader) hwrev: PVT1
(bootloader) radio: 3
(bootloader) storage-type: emmc
(bootloader) emmc: 64GB SAMSUNG RH64AB RV=08 PV=05 FV=0000000000000005
(bootloader) ram: 4GB SAMSUNG LP3 DIE=8Gb M5=01 M6=06 M7=00 M8=5F
(bootloader) cpu: SDM632
(bootloader) serialno: ZY323ML77C
(bootloader) cid: 0x0000
(bootloader) channelid: 0x00
(bootloader) uid: 5CD2886500000000000000000000
(bootloader) securestate: oem_locked
(bootloader) factory-modes: allowed
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: ***********************
(bootloader) imei2:
(bootloader) meid:
(bootloader) date: 01-21-2019
(bootloader) sku: XT1955-2
(bootloader) carrier_sku: XT1955-2
(bootloader) battid: SB18C28957
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Mon Apr 12  5: 8:28 UTC 2021"
(bootloader) ro.build.fingerprint[0]: motorola/ocean/ocean:10/QPOS30.52-
(bootloader) ro.build.fingerprint[1]: 29-12/401fd:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full: <not found>
(bootloader) ro.build.version.qcom: LA.UM.8.6.2.r1-06600-89xx.0
(bootloader) version-baseband: M632_43.192.01.165R OCEAN_LATAM_CUST
(bootloader) kernel.version[0]: Linux version 4.9.206-perf+ (nobody@andr
(bootloader) kernel.version[1]: oid-build) (clang version 8.0.12 for And
(bootloader) kernel.version[2]: roid NDK) #1 SMP PREEMPT Mon Feb 1 08:48
(bootloader) kernel.version[3]: :05 CST 2021
(bootloader) sbl1.git: MBM-2.1-ocean_retail-315bc626c6-210201
(bootloader) rpm.git: MBM-2.1-ocean_retail-20f2cf34-210201
(bootloader) tz.git: MBM-2.1-ocean_retail-e5a2254971-210201
(bootloader) devcfg.git: MBM-2.1-ocean_retail-e5a2254971-210201
(bootloader) keymaster.git: MBM-2.1-ocean_retail-e5a2254971-210201
(bootloader) cmnlib.git: MBM-2.1-ocean_retail-e5a2254971-210201
(bootloader) cmnlib64.git: MBM-2.1-ocean_retail-e5a2254971-210201
(bootloader) prov.git: MBM-2.1-ocean_retail-e5a2254971-210201
(bootloader) aboot.git: MBM-2.1-ocean_retail-7fd887897c6-210201
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: unknown
(bootloader) current-slot: b
(bootloader) running-boot-lun: 0
(bootloader) running-slot: _b
(bootloader) slot-suffixes: _a,_b
(bootloader) slot-count: 2
(bootloader) slot-successful:_a: Yes
(bootloader) slot-successful:_b: Yes
(bootloader) slot-bootable:_a: Yes
(bootloader) slot-bootable:_b: Yes
(bootloader) slot-retry-count:_a: 6
(bootloader) slot-retry-count:_b: 6
(bootloader) pcb-part-no: SP69A6P0ME
all: listed above
finished. total time: 0.238s

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13355 Posts

03-05-2018

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Re:Bootloader Unlock Problems?

2021-04-12, 17:56 PM

Hi roxendo

 

Thanks. I will ask this. I will let you know. 

 

Best regards,
Rich
Motorola-Lenovo Support



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13355 Posts

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Re:Bootloader Unlock Problems?

2021-04-15, 20:24 PM

Hi,

 

Just following up here. Yes, we can provide you the code. I forwarded your details. I'm just waiting for them to give it to us. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

04-16-2021

Brazil

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Re:Bootloader Unlock Problems?

2021-04-16, 23:33 PM

Hi! The support team told me to come here and give you the details of my device (Moto Z3 Play, with Android 9), since I am receiving the following message from "Unlock my Device" tool:

 

"Your device does not qualify for bootloader unlocking."

 

fastboot getvar all:

(bootloader) kernel: uefi
(bootloader) version-bootloader[0]: MBM-3.0-beckham_retail-71699b66bc-20
(bootloader) version-bootloader[1]: 0627
(bootloader) product: beckham
(bootloader) board: beckham
(bootloader) secure: yes
(bootloader) hwrev: PVT
(bootloader) radio: BRAZIL
(bootloader) storage-type: eMMC
(bootloader) emmc: 64GB SKHYNIX HCG8a4 RV=08 PV=A2 FV=00000000000000A2
(bootloader) ufs: N/A
(bootloader) ram: 4GB SKHYNIX LP4x DIE=16Gb M5=06 M6=04 M7=00 M8=11
(bootloader) cpu: SDM636 1.0 (1)
(bootloader) serialno: 0048176517
(bootloader) cid: 0x0032
(bootloader) channelid: 0x19
(bootloader) uid: B34AC614
(bootloader) securestate: oem_locked
(bootloader) verity-state: enforcing (0)
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: 354106090104263
(bootloader) meid:
(bootloader) date: 01-11-2019
(bootloader) sku: XT1929-5
(bootloader) carrier_sku:
(bootloader) battid:
(bootloader) battery-voltage: 3957
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) ro.build.fingerprint[0]: motorola/beckham/beckham:9/PPWS29.
(bootloader) ro.build.fingerprint[1]: 131-27-1-27/34b6d:user/release-key
(bootloader) ro.build.fingerprint[2]: s
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.29.271.32.beckham.re
(bootloader) ro.build.version.full[1]: tail.en.US
(bootloader) ro.build.version.qcom: LA.UM.7.2.r1-05500-sdm660.0
(bootloader) version-baseband[0]: M636_30.77.01.101R BECKHAM_BRAZILDSDS_
(bootloader) version-baseband[1]: CUST
(bootloader) kernel.version[0]: Linux version 4.4.153-perf-gebfe3c50a253
(bootloader) kernel.version[1]: -02615-g9e3d874c7134 (hudsoncm@ilclbld15
(bootloader) kernel.version[2]: 8) (gcc version 4.9.x 20150123 (prerelea
(bootloader) kernel.version[3]: se) (GCC) ) #1 SMP PREEMPT Sat Jun 27 02
(bootloader) kernel.version[4]: :53:53 CDT 2020
(bootloader) git:abl: MBM-3.0-beckham_retail-71699b66bc-200627
(bootloader) git:xbl: MBM-3.0-beckham_retail-0e3a02b40-200627
(bootloader) git:pmic: MBM-3.0-beckham_retail-0e3a02b40-200627
(bootloader) git:rpm: MBM-3.0-beckham_retail-cf74f0b-200627
(bootloader) git:tz: MBM-3.0-beckham_retail-52c9ee99c-200627
(bootloader) git:hyp: MBM-3.0-beckham_retail-52c9ee99c-200627
(bootloader) git:devcfg: MBM-3.0-beckham_retail-52c9ee99c-200627
(bootloader) git:cmnlib: MBM-3.0-beckham_retail-52c9ee99c-200627
(bootloader) git:cmnlib64: MBM-3.0-beckham_retail-52c9ee99c-200627
(bootloader) git:keymaster: MBM-3.0-beckham_retail-52c9ee99c-200627
(bootloader) git:prov: MBM-3.0-beckham_retail-52c9ee99c-200627
(bootloader) git:storsec: MBM-3.0-beckham_retail-52c9ee99c-200627
(bootloader) frp-state: no protection (77)
(bootloader) ro.carrier: retbr
(bootloader) current-slot: b
(bootloader) running-bl-slot: _b/_b
(bootloader) running-boot-lun: 0
(bootloader) slot-count: 2
(bootloader) slot-successful:_a: yes
(bootloader) slot-successful:_b: yes
(bootloader) slot-unbootable:_a: yes
(bootloader) slot-unbootable:_b: no
(bootloader) slot-retry-count:_a: 6
(bootloader) slot-retry-count:_b: 6
all: listed above
finished. total time: 0.154s

 

fastboot oem get_unlock_data:

(bootloader) Unlock data:
(bootloader) 3A45010609012436#30303438313736
(bootloader) 353137004D6F746F205A330000#D87C
(bootloader) 472DE8F4394A593FE16432BD6C2530D
(bootloader) 00371#B34AC61400000000000000000
(bootloader) 0000000
OKAY [  0.026s]
finished. total time: 0.026s

 

Formatted unlock_data string: 3A45010609012436#30303438313736353137004D6F746F205A330000#D87C472DE8F4394A593FE16432BD6C2530D00371#B34AC614000000000000000000000000

 

Could you please help me?

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1 Posts

04-19-2021

United States of America

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Re:Bootloader Unlock Problems?

2021-04-19, 17:10 PM

I have 2 moto g7 plus phones, brand new phones never used (delivered with Android 10/Q baseband M636_21.71.02.66R LAKE_TMO_CUST), paid in full (this post is in relation to the 1st of the 2 phones, I have not opened the second box). These both are being used for ASDK development. I have followed all directions at THIS URL.

 

-I am utilizing a Linux host

-"OEM unlocking" is enabled

-"Devault USB configuration" is enabled to "File Transfer"

-"USB debugging" is enabled

-The phone is in fastboot mode

-I send the command ./fastboot oem get_unlock_data to the phone (fastboot file is in the directory path)

-The phone's bootloader log recognizes the terminal command and returns, "cmd: oem get_unlock_data"

-The terminal cursor goes the next line and sits and waits, no information is returned from the phone

 

I have spoken to your tier 1, tier 2 and tier 3 support. This is where your tier 3 support sent me. Code appears to be blocking the device from providing me the needed key to submit to your website. Please help.

 

 

*****RESOLVED***** No drivers for Linux? I booted into MacOS, followed the same directions and the device did return the unlock key to submit to Motorola's website.

 

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