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4570 Posts

10-05-2016

United States of America

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  • Message 6971 of 7026

Re:Bootloader Unlock Problems?

2021-07-22, 19:21 PM

Hi LoneWolf7,

 

I appreciate you contacting us here regarding your concern with bootloader unlocking. Would you please update your profile with the serial/IMEI/MEID number of your phone? This is needed for us to check your device. Update your profile here

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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4 Posts

11-12-2017

Serbia

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  • Message 6972 of 7026

Re:Bootloader Unlock Problems?

2021-07-23, 20:49 PM

Hi, I've posted here a while back but never got a reply. I'm having issues with unlocking the bootloader on Moto G6 Play, because whenever I run 'fastboot oem get_unlock_data' command I get 'Unlock data unavailable', but according to that list of unlockable devices, this one should be able to have its bootloader unlocked (CID 0x0000). 

 

Here is the output of 'fastboot getvar all':

 

(bootloader) version: 0.5
(bootloader) version-bootloader[0]: MBM-2.1-aljeter_retail-b1f322d35c1-2
(bootloader) version-bootloader[1]: 00404
(bootloader) product: jeter
(bootloader) board: jeter
(bootloader) secure: yes
(bootloader) hwrev: P4
(bootloader) radio: 5
(bootloader) storage-type: emmc
(bootloader) emmc: 32GB SAMSUNG GD6BMB RV=08 PV=01 FV=0000000000000001
(bootloader) ram: 3GB SAMSUNG LP3 DIE=8Gb M5=01 M6=06 M7=00 M8=5F
(bootloader) cpu: MSM8937
(bootloader) serialno: *********

(bootloader) cid: 0x0000
(bootloader) channelid: 0x00
(bootloader) uid: 1D6E239400000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 535822336
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: ***************
(bootloader) meid: 
(bootloader) date: 05-07-2019
(bootloader) sku: XT1922-3
(bootloader) carrier_sku: XT1922-3
(bootloader) battid: 
(bootloader) iccid: 
(bootloader) cust_md5: 
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Fri Jul 23 20:33:56 UTC 2021"
(bootloader) ro.build.fingerprint[0]: motorola/aljeter/aljeter:9/PPPS29.
(bootloader) ro.build.fingerprint[1]: 55-35-18-7/6a0d0:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.29.311.7.aljeter.ret
(bootloader) ro.build.version.full[1]: ail.en.US
(bootloader) ro.build.version.qcom: LA.UM.7.6.r1-03700-89xx.0
(bootloader) version-baseband: M8937_34.42.05.98R JETER_EMEADSDS_CUST
(bootloader) kernel.version[0]: Linux version 3.18.120-perf-g3e480e17e11
(bootloader) kernel.version[1]: f-04280-g407726838ebf (hudsoncm@ilclbld9
(bootloader) kernel.version[2]: 8) (gcc version 4.9.x 20150123 (prerelea
(bootloader) kernel.version[3]: se) (GCC) ) #1 SMP PREEMPT Sat Apr 4 12:
(bootloader) kernel.version[4]: 24:37 CDT 2020
(bootloader) sbl1.git: MBM-2.1-aljeter_retail-0d2031d6b9-200404
(bootloader) rpm.git: MBM-2.1-aljeter_retail-af31f6ae-200404
(bootloader) tz.git: MBM-2.1-aljeter_retail-f9b266cd30-200404
(bootloader) devcfg.git: MBM-2.1-aljeter_retail-f9b266cd30-200404
(bootloader) keymaster.git: MBM-2.1-aljeter_retail-f9b266cd30-200404
(bootloader) cmnlib.git: MBM-2.1-aljeter_retail-f9b266cd30-200404
(bootloader) cmnlib64.git: MBM-2.1-aljeter_retail-f9b266cd30-200404
(bootloader) prov.git: MBM-2.1-aljeter_retail-f9b266cd30-200404
(bootloader) aboot.git: MBM-2.1-aljeter_retail-b1f322d35c1-200404
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: reteu
(bootloader) current-slot: 
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
Finished. Total time: 0.062s

 

And the output of 'fastboot oem get_unlock_data':

 

(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [  0.012s]
Finished. Total time: 0.012s

 

Edited: for privacy - Jess

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6 Posts

07-17-2021

Hong Kong S.A.R of China

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  • Message 6973 of 7026

Re:Bootloader Unlock Problems?

2021-07-24, 13:01 PM

Hi Motorola team,

 

I've been posted my problem below 1 week ago, may I get your help to resolve this. Thanks very much

---------------------------

Unable to OEM Unlock my Moto G6 (XT1926-5)


I cannot unlock the bootloader for my Moto G6 plus using link below.

(CID is 00032, unlockable, i bought it in shop without constraints or contract).
https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b


Returns "your device does not qualify" when using below unlock string, 
3A15580509659819#5A593332325344425342006D6F746F2067280000#4AA6AF4C3F4BF16F5911F0D046B4F5566485A22B#4BE4410E000000000000000000000000


(bootloader) Unlock data:
(bootloader) 3A15580509659819#5A593332325344
(bootloader) 425342006D6F746F2067280000#4AA6
(bootloader) AF4C3F4BF16F5911F0D046B4F556648
(bootloader) 5A22B#4BE4410E00000000000000000
(bootloader) 0000000
OKAY [  0.021s]
Finished. Total time: 0.022s

 

> fastboot getvar all
(bootloader) kernel: uefi
(bootloader) version-bootloader: MBM-3.0-evert_retail-8e93af8231-200824
(bootloader) product: evert
(bootloader) board: evert
(bootloader) secure: yes
(bootloader) hwrev: PVT1
(bootloader) radio: APAC
(bootloader) storage-type: eMMC
(bootloader) emmc: 64GB SKHYNIX HCG8a4 RV=08 PV=A2 FV=00000000000000A2
(bootloader) ufs: N/A
(bootloader) ram: 4GB SKHYNIX LP4x DIE=16Gb M5=06 M6=04 M7=00 M8=11
(bootloader) cpu: SDM630 1.0 (6)
(bootloader) serialno: **********
(bootloader) cid: 0x0032
(bootloader) channelid: 0x51
(bootloader) uid: 4BE4410E
(bootloader) securestate: oem_locked
(bootloader) verity-state: enforcing (0)
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: ***************
(bootloader) meid:
(bootloader) date: 06-14-2018
(bootloader) sku: XT1926-5
(bootloader) carrier_sku: XT1926-5
(bootloader) battid: SB18C20873
(bootloader) battery-voltage: 4248
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) ro.build.fingerprint[0]: motorola/evert_n/evert_n:9/PPW29.1
(bootloader) ro.build.fingerprint[1]: 16-11-28/2e774:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.29.381.17.evert.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.UM.7.2.r1-05300-sdm660.0
(bootloader) version-baseband: M660_30.77.01.101R EVERT_APACDSDS_CUST
(bootloader) kernel.version[0]: Linux version 4.4.153-perf-gb23847f902e6
(bootloader) kernel.version[1]:  (hudsoncm@ilclbld170) (gcc version 4.9.
(bootloader) kernel.version[2]: x 20150123 (prerelease) (GCC) ) #1 SMP P
(bootloader) kernel.version[3]: REEMPT Mon Aug 24 23:38:26 CDT 2020
(bootloader) git:abl: MBM-3.0-evert_retail-8e93af8231-200824
(bootloader) git:xbl: MBM-3.0-evert_retail-4149b81ab-200824
(bootloader) git:pmic: MBM-3.0-evert_retail-4149b81ab-200824
(bootloader) git:rpm: MBM-3.0-evert_retail-cf74f0b-200824
(bootloader) git:tz: MBM-3.0-evert_retail-e35f82539-200824
(bootloader) git:hyp: MBM-3.0-evert_retail-e35f82539-200824
(bootloader) git:devcfg: MBM-3.0-evert_retail-e35f82539-200824
(bootloader) git:cmnlib: MBM-3.0-evert_retail-e35f82539-200824
(bootloader) git:cmnlib64: MBM-3.0-evert_retail-e35f82539-200824
(bootloader) git:keymaster: MBM-3.0-evert_retail-e35f82539-200824
(bootloader) git:prov: MBM-3.0-evert_retail-e35f82539-200824
(bootloader) git:storsec: MBM-3.0-evert_retail-e35f82539-200824
(bootloader) frp-state: no protection (77)
(bootloader) ro.carrier: retapac
(bootloader) current-slot: a
(bootloader) running-bl-slot: _a/_a
(bootloader) running-boot-lun: 0
(bootloader) slot-count: 2
(bootloader) slot-successful:_a: yes
(bootloader) slot-successful:_b: yes
(bootloader) slot-unbootable:_a: no
(bootloader) slot-unbootable:_b: yes
(bootloader) slot-retry-count:_a: 6
(bootloader) slot-retry-count:_b: 6
all: listed above
Finished. Total time: 0.157s

---------------------------------------------------------------------------------

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3 Posts

07-18-2021

Germany

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  • Location: Germany
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  • Message 6974 of 7026

Re:Bootloader Unlock Problems?

2021-07-24, 13:40 PM

@Agent_Jess Oops, forgot that. I'm sorry. I've updated my profile now.

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6 Posts

07-17-2021

Hong Kong S.A.R of China

12 Signins

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  • Message 6975 of 7026

Re:Bootloader Unlock Problems?

2021-07-24, 15:30 PM

Hi Jess,

 

Any luck to get my phone's problem below resolved. I've posted 1 week ago. Thanks very much for help.

 

-----------------------

Unable to OEM Unlock my Moto G6 (XT1926-5)


I cannot unlock the bootloader for my Moto G6 plus using link below. (CID is 00032, i bought it without constraints or contract).
https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b


Returns "your device does not qualify" when using below unlock string, 
3A15580509659819#5A593332325344425342006D6F746F2067280000#4AA6AF4C3F4BF16F5911F0D046B4F5566485A22B#4BE4410E000000000000000000000000


(bootloader) Unlock data:
(bootloader) 3A15580509659819#5A593332325344
(bootloader) 425342006D6F746F2067280000#4AA6
(bootloader) AF4C3F4BF16F5911F0D046B4F556648
(bootloader) 5A22B#4BE4410E00000000000000000
(bootloader) 0000000
OKAY [  0.021s]
Finished. Total time: 0.022s

-------------------------------------------

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4570 Posts

10-05-2016

United States of America

620 Signins

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  • Posts: 4570
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  • Message 6976 of 7026

Re:Bootloader Unlock Problems?

2021-07-26, 16:44 PM

@ loiloix1901 wrote:

Hi Jess,

 

Any luck to get my phone's problem below resolved. I've posted 1 week ago. Thanks very much for help.

 

-----------------------

Unable to OEM Unlock my Moto G6 (XT1926-5)


I cannot unlock the bootloader for my Moto G6 plus using link below. (CID is 00032, i bought it without constraints or contract).
https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b


Returns "your device does not qualify" when using below unlock string, 
3A15580509659819#5A593332325344425342006D6F746F2067280000#4AA6AF4C3F4BF16F5911F0D046B4F5566485A22B#4BE4410E000000000000000000000000


(bootloader) Unlock data:
(bootloader) 3A15580509659819#5A593332325344
(bootloader) 425342006D6F746F2067280000#4AA6
(bootloader) AF4C3F4BF16F5911F0D046B4F556648
(bootloader) 5A22B#4BE4410E00000000000000000
(bootloader) 0000000
OKAY [  0.021s]
Finished. Total time: 0.022s

-------------------------------------------

Hello! We've sent you a PM, please notice. Thanks!

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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6 Posts

07-17-2021

Hong Kong S.A.R of China

12 Signins

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  • Message 6977 of 7026

Re:Bootloader Unlock Problems?

2021-07-26, 17:48 PM

Hi Jess,

 

My apologize! I've overlooked the email you sent me 2 days ago. Got the unlock key for my G6 plus now. Unlocked and all good now.

Thanks so much for your help and patient! Have a good day to you and your team.

 

Regards,

loiloix1901

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4570 Posts

10-05-2016

United States of America

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  • Message 6978 of 7026

Re:Bootloader Unlock Problems?

2021-07-26, 18:35 PM

@ loiloix1901 wrote:

Hi Jess,

 

My apologize! I've overlooked the email you sent me 2 days ago. Got the unlock key for my G6 plus now. Unlocked and all good now.

Thanks so much for your help and patient! Have a good day to you and your team.

 

Regards,

loiloix1901

You're always welcome! Have a nice day!

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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5 Posts

07-21-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 6979 of 7026

Re:Bootloader Unlock Problems?

2021-07-28, 10:44 AM

Any update on OEM unlocking always being greyed out in developer options on a G10 that's not using a SIM?

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4570 Posts

10-05-2016

United States of America

620 Signins

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  • Posts: 4570
  • Registered: ‎10-05-2016
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  • Message 6980 of 7026

Re:Bootloader Unlock Problems?

2021-07-28, 15:17 PM

Hi tautology,

 

I appreciate you contacting us here regarding bootloader unlocking. We'll try our best to help.

 

Had you just recently purchased your phone?

Is your phone connected to wifi or mobile data for the whole week? 

 

Let us know.

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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