Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Unlockable PhonesMOTOROLA Android Developer Community
All Forum Topics
Options

2 Posts

08-19-2021

Russian Federation

3 Signins

15 Page Views

  • Posts: 2
  • Registered: ‎08-19-2021
  • Location: Russian Federation
  • Views: 15
  • Message 7011 of 7043

Re:Bootloader Unlock Problems?

2021-08-23, 12:16 PM

Hello,

 

The unlock page requires UNLOCK DATA (named DEVICE ID) as an output from fastboot get_unlock_data command.

But I can't get this data, see original message (fastboot says failed to get unlock data).

So this page is useless until I have an appropriate unlock data.

 

Sergey.

 

Reply
Options

1 Posts

08-23-2021

Germany

5 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎08-23-2021
  • Location: Germany
  • Views: 5
  • Message 7012 of 7043

Re:Bootloader Unlock Problems?

2021-08-23, 17:50 PM

Hi. unfortunately I bought a Moto G4 play with a not unlockable bootloader: cid: 0x0012

1. Could you please verify my statement, before I sell it again?

2. How can I make sure, the phone I am about to buy is eligible for the bootloader unlock program before buying it?

 

Would be pleased to get help with that issue!

Thank you, regards,

k.mea

 

Reply
Options

5348 Posts

10-05-2016

United States of America

656 Signins

55427 Page Views

  • Posts: 5348
  • Registered: ‎10-05-2016
  • Location: United States of America
  • Views: 55427
  • Message 7013 of 7043

Re:Bootloader Unlock Problems?

2021-08-24, 17:35 PM

Hi @mcRisky ,

 

I appreciate you reaching out to us regarding your concern.

I wish I could help. However, we generally do not support unlocking bootloaders here. If the device can't pull up Unlock Data, possible, there is something wrong with the phone's software that requires service.

Let' see if others could help, but if not, we suggest having the device serviced.

 

@prfuu ,

 

Thanks for writing to us. We'll try our best to help.

 

1. Based on your phone's CID, the device can't be unlocked.

2.  New models that are retail unlocked should be unlockable. If you can tell us the model number, it would help us know if the device can be unlocked.

 

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
Reply
Options

1 Posts

03-20-2020

Poland

4 Signins

20 Page Views

  • Posts: 1
  • Registered: ‎03-20-2020
  • Location: Poland
  • Views: 20
  • Message 7014 of 7043

Re:Bootloader Unlock Problems?

2021-08-24, 20:14 PM

Hi there, I use Motorola One. I bought it 1,5 years ago, it still has a valid warranty. 

Today I formatted my phone. It can not boot up. The Android asks me for a key. To find the key, I got here: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b, put my serial number and found out this message: Your device does not qualify for bootloader unlocking. What I should do in this case? How can I request UNLOCK KEY? 

Thank you for your help in advance. 

Regards!

Reply
Options

5 Posts

07-30-2021

India

8 Signins

40 Page Views

  • Posts: 5
  • Registered: ‎07-30-2021
  • Location: India
  • Views: 40
  • Message 7015 of 7043

Re:Bootloader Unlock Problems?

2021-08-25, 17:51 PM

That's what i been trying to use. The first step on that page is to run the command "fastboot oem get_unlock_data" & every time i run this command, it gives me an error:

 

(bootloader) Failed to get unlock data.
OKAY [  0.019s]
finished. total time: 0.020s

 

 

If you are routing me towards this boot loader unlock page that means you haven't even looked at my problem.

 

The device is faulty if it can't even give me the unlock code. Can you guys fix the software or coding of this device or not?

Moto G40

Reply
Options

5348 Posts

10-05-2016

United States of America

656 Signins

55427 Page Views

  • Posts: 5348
  • Registered: ‎10-05-2016
  • Location: United States of America
  • Views: 55427
  • Message 7016 of 7043

Re:Bootloader Unlock Problems?

2021-08-25, 21:13 PM

Hi @ afisz27 ,

 

We appreciate you writing to us here. We'll try our best to help.

 

We can ask around to our team to have that checked if you can provide us the getvar all and the OEM unlock data.

 

@Ravesehgal ,

 

I understand you want to get your phone's bootloader to be unlocked. However, if the device can't pull up Unlock Data, possible, there is something wrong with the phone's software that requires service. We generally do not support unlocking bootloaders here. Let's see if others could help here. If none, we suggest sending it for repair.

 

 

Regards,
Jess
Motorola Support

 

 

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
Reply
Options

4 Posts

08-17-2021

United States of America

10 Signins

80 Page Views

  • Posts: 4
  • Registered: ‎08-17-2021
  • Location: United States of America
  • Views: 80
  • Message 7017 of 7043

Re:Bootloader Unlock Problems?

2021-08-27, 15:23 PM

Just a shout out to @Agent_Jess .

The Moto unlock page kept telling me that my phone could't be unlocked even though I knew it was.

Posted all the info on this forum and less than a week later I got an email with the unlock code

Thanks a lot for the fast and very helpful replies.

Reply
Options

5348 Posts

10-05-2016

United States of America

656 Signins

55427 Page Views

  • Posts: 5348
  • Registered: ‎10-05-2016
  • Location: United States of America
  • Views: 55427
  • Message 7018 of 7043

Re:Bootloader Unlock Problems?

2021-08-30, 20:11 PM

@ rotorbudd wrote:

Just a shout out to @Agent_Jess .

The Moto unlock page kept telling me that my phone could't be unlocked even though I knew it was.

Posted all the info on this forum and less than a week later I got an email with the unlock code

Thanks a lot for the fast and very helpful replies.

Hi @ rotorbudd ,

 

You're always welcome. Glad that you already received an email with the unlock code. Let us know if you need help with your device. We'll try our best to help.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
Reply
Options

3 Posts

05-04-2021

Argentina

6 Signins

45 Page Views

  • Posts: 3
  • Registered: ‎05-04-2021
  • Location: Argentina
  • Views: 45
  • Message 7019 of 7043

Re:Bootloader Unlock Problems?

2021-08-31, 2:17 AM

 

Hace 2 meses consulte y no obtuve respuesta!

 

Moto G6 XT1925-6 "" Tu dispositivo no califica para el desbloqueo del gestor de arranque. ""

 

 

 

...

(gestor de arranque) de desbloqueo de datos:

(gestor de arranque) 3A15480929270150 #

(gestor de arranque) 5A593332325A4C475456006D6F746F2067280000 #

(gestor de arranque) 532C60D30C5F38F90CE8399CBAA64DA2745D840B #

(gestor de arranque) 7D176DC8000000000000000000000000

OKAY [0.023s]

terminado. tiempo total: 0.025s

 

 

 

 

 

 

 

3A15480929270150 # 5A593332325A4C475456006D6F746F2067280000 # 532C60D30C5F38F90CE8399CBAA64DA2745D840B # 7D176DC80000000000000000000000000000

 

 

 

 

 

 

 

 

 

(cargador de arranque) versión: 0.5

(cargador de arranque) versión-cargador de arranque: MBM-2.1-ali_amz-a49aaf13a93-200427

(cargador de arranque) producto: ali

(cargador de arranque) placa: ali

(cargador de arranque) seguro: sí

(cargador de arranque) hwrev: PVT2

(cargador de arranque) radio : 1

(cargador de arranque) tipo de almacenamiento: emmc

(cargador de arranque) emmc: 32GB SAMSUNG GX6BMB RV = 08 PV = 03 FV = 0000000000000003

(cargador de arranque) ram: 3GB SAMSUNG LP3 DIE = 8Gb M5 = 01 M6 = 06 M7 = 00 M8 = 5F

(gestor de arranque) cpu: SDM450

(gestor de arranque) serialno: ZY322ZLGTV

(gestor de arranque) cid: 0x0012

(gestor de arranque) channelid: 0x93

(gestor de arranque) uid: 7D176DC800000000000000000000

(gestor de arranque) securestate: oem_locked (gestor de arranque) tamaño máximo de descarga 53477

(gestor de arranque) iswarrantyvoid: no

 

(bootloader) motivo: modo de reinicio configurado en fastboot

(bootloader) imei: Editado: para privacidad

(bootloader) meid:

(bootloader) date: 08-09-2018

(bootloader) sku: XT1925 -6

(gestor de arranque) carrier_sku: XT1925-6

(gestor de arranque) battid: SB18C15119

(gestor de arranque) iccid:

(gestor de arranque) cust_md5:

(gestor de arranque) max-sparse-size: 268435456

(gestor de arranque) hora actual: "Mié 5 de mayo a las 23:14 : 16 UTC 2021 "

(gestor de arranque) ro.build.fingerprint [0]: motorola / ali_amz / ali: 9 / PPS29.118-1

(gestor de arranque) ro.build.fingerprint [1]: 5-11-16 / 3afd9: user / release-keys

(gestor de arranque) poweroffalarm: 0

(gestor de arranque) ro.build.version.full [0]: Blur_Version.29.281.1.ali_amz.amz

(gestor de arranque) ro.build.version.full [1]: .en.US

(gestor de arranque) ro.build.version.qcom: LA.UM.7.6.r1-04300-89xx.0 (gestor de arranque) devcfg.git: MBM-2.1-ali_266cd-f9 -200427

(gestor de arranque) versión-banda base: M450_23.31.10.89R ALI_NA_CUST

(gestor de arranque) kernel.version [0]: Linux versión 3.18.120-perf-gfb8faa3398e

(gestor de arranque) kernel.version [1]: 9 (hudsoncm @ ilclbld154) (gcc versión 4.9

(gestor de arranque) kernel.version [2]: .x 20150123 (versión preliminar) (GCC)) # 1 SMP

(gestor de arranque) kernel.version [3]: PREEMPT Lunes 27 de abril 13:11:06 CDT 2020

(gestor de arranque) sbl1 .git: MBM-2.1-ali_amz-5e077487fa-200427

(gestor de arranque) rpm.git: MBM-2.1-ali_amz-218e5afd-200427

(gestor de arranque) tz.git: MBM-2.1-ali_amz-f9b266cd30-200427 (gestor de arranque) keymaster.git : MBM-2.1-ali_amz-f9b266cd30-200427 (gestor de arranque) cmnlib64.git: MBM-2.1-ali_amz-f9b266cd30-200427

 

 

(cargador de arranque) cmnlib.git: MBM-2.1-ali_amz-f9b266cd30-200427 (cargador de arranque) prov.git: MBM-2.1-ali_amz-f9b266cd30-200427 (cargador de arranque) aboot.git: MBM-2.1-ali_amz-a49aaf13a93-200427 (cargador de arranque) ) frp-state: sin protección (77) (bootloader) ro.carrier: amz (bootloader) current-slot: (bootloader) slot-suffixes: _a (bootloader) slot-count: 1 (bootloader) slot-Success: _a: INVALID (bootloader) slot-Success: _b: INVALID (bootloader) slot-bootable: _a: INVALID (bootloader) slot-bootable: _b: INVALID (cargador de arranque) slot-retry-count: _a: desconocido

 

 

 

 

 

 

 

 

 

 

 

 

 

(cargador de arranque) slot-retry-count: _b: unknown

all: enumerado arriba

terminado. tiempo total: 0.254s

Reply
Options

2 Posts

09-03-2021

Australia

3 Signins

30 Page Views

  • Posts: 2
  • Registered: ‎09-03-2021
  • Location: Australia
  • Views: 30
  • Message 7020 of 7043

Re:Bootloader Unlock Problems?

2021-09-06, 15:20 PM

HI CAN NOT unlock my bootloader. need help please fastboot getvar shows no cid number. no method that i try works. XT2097-7 SKU. SN/ ********. IMEI. **************.  IMEI. **************. ANDROID 1O.

MOTO E7 POWER. BUILD NUMBER QOL30.288-39 I ATTACHED SCREEN SHOT OF DEVELOPERS OPTIONS

 

We moved your serial number and IMEI numbers to your profile instead of posting this here.

 

Edited due to Site Rules violation: Putting personal information-Jess

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms