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Moto Sr Moderator
Moto Sr Moderator
Posts: 28,155
Registered: ‎02-02-2016
Location: US
Views: 726
Message 5581 of 5,858

Re: Bootloader Unlock Problems?


@Deva1809 wrote:
Do i have to visit service center for that. What should i tell them to get this issue fixed! 

The service centers are supposed to know how to repair. Tell them what the problem is - you ran a command and got an error - add the details. I think they have to flash, but I am not sure. 


* Search box is your friend * I don't respond to PM if question belongs in forum
bjack99
Paper Tape
Posts: 1
Registered: ‎03-30-2019
Location: US
Views: 693
Message 5582 of 5,858

Re: Bootloader Unlock Problems?

Microsoft Windows [Version 10.0.18362.1]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Program Files\Minimal ADB and Fastboot>fastboot getvar all
< waiting for any device >
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8920-B9.47
(bootloader) product: jeter
(bootloader) board: jeter
(bootloader) secure: yes
(bootloader) hwrev: P4
(bootloader) radio: 8
(bootloader) storage-type: emmc
(bootloader) emmc: 16GB SKHYNIX HAG4a2 RV=08 PV=A5 FV=00000000000000A5
(bootloader) ram: 2GB SKHYNIX LP3 DIE=8Gb M5=06 M6=04 M7=00 M8=1F
(bootloader) cpu: MSM8920
(bootloader) serialno: ZY323JS9XH
(bootloader) cid: 0x0000
(bootloader) channelid: 0x23
(bootloader) uid: B0AA2D7B00000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 535822336
(bootloader) reason: Volume down key pressed
(bootloader) imei: 352162100561093
(bootloader) meid:
(bootloader) date: 03-28-2019
(bootloader) sku: XT1601
(bootloader) carrier_sku: XT1922-9
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time:
(bootloader) ro.build.fingerprint[0]: motorola/jeter_a/jeter:8.0.0/OCP27
(bootloader) ro.build.fingerprint[1]: .91-62/64:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.27.11.64.jeter_a.a.e
(bootloader) ro.build.version.full[1]: n.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-04400-89xx.0
(bootloader) version-baseband: M8920_10.04.11.48R JETER_NA_CUST
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-ga66ce38-0000
(bootloader) kernel.version[1]: 1-g6a3f6db (hudsoncm@ilclbld35) (gcc ver
(bootloader) kernel.version[2]: sion 4.8 (GCC) ) #1 SMP PREEMPT Mon May
(bootloader) kernel.version[3]: 14 13:41:15 CDT 2018
(bootloader) sbl1.git: git=MBM-NG-VB9.47-0-g5f65866
(bootloader) rpm.git: git=02a0726-dirty
(bootloader) tz.git: git=5fefee4-dirty
(bootloader) devcfg.git: git=5fefee4-dirty
(bootloader) keymaster.git: git=5fefee4
(bootloader) cmnlib.git: git=5fefee4
(bootloader) cmnlib64.git: git=5fefee4
(bootloader) prov.git: git=5fefee4-dirty
(bootloader) aboot.git: git=MBM-NG-VB9.47-0-g323cc33
(bootloader) frp-state: no protection (77)
(bootloader) ro.carrier: attmx
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
finished. total time: 1.031s

C:\Program Files\Minimal ADB and Fastboot>fastboot oem get_unlock_data
...
(bootloader) Unlock data:
(bootloader) 3A25611200650139#
(bootloader) 5A593332334A53395848006D6F746F2067280000#
(bootloader) FA69C13FCF26FA969830A9CD3E201FFC72AC7F49#
(bootloader) B0AA2D7B000000000000000000000000
OKAY [ 0.049s]
finished. total time: 0.052s

C:\Program Files\Minimal ADB and Fastboot>

carlile_vic20151
What's DOS?
Posts: 6
Registered: ‎06-24-2016
Views: 683
Message 5583 of 5,858

Re: Bootloader Unlock Problems?

Someone Help me please, i"ve tried on the motorola site but did"n worked...

 

C:\Users\Victor>fastboot getvar all

(bootloader) version: 0.5

(bootloader) version-bootloader: moto-msm8953-C1.82

(bootloader) product: addison

(bootloader) board: addison

(bootloader) secure: yes

(bootloader) hwrev: P7

(bootloader) radio: 2

(bootloader) storage-type: emmc

(bootloader) emmc: 32GB SAMSUNG RX1BMB RV=08 PV=07 FV=0000000000000007

(bootloader) ram: 3GB SAMSUNG LP3 DIE=6Gb M5=01 M6=05 M7=00 M8=7B

(bootloader) cpu: MSM8953

(bootloader) serialno: 0028842812

(bootloader) cid: 0x0032

(bootloader) channelid: 0x17

(bootloader) uid: 51732FE100000000000000000000

(bootloader) securestate: oem_locked

(bootloader) iswarrantyvoid: no

(bootloader) max-download-size: 534773760

(bootloader) reason: Volume down key pressed

(bootloader) imei: 358197072948070

(bootloader) meid:

(bootloader) date: 01-10-2017

(bootloader) sku: XT1635-02

(bootloader) battid: SNN5975A

(bootloader) iccid:

(bootloader) cust_md5:

(bootloader) max-sparse-size: 268435456

(bootloader) current-time:

(bootloader) ro.build.fingerprint[0]: motorola/addison/addison:8.0.0/OPN

(bootloader) ro.build.fingerprint[1]: S27.76-12-22-9/10:user/release-key

(bootloader) ro.build.fingerprint[2]: s

(bootloader) poweroffalarm: 0

(bootloader) ro.build.version.full[0]: Blur_Version.27.231.10.addison.re

(bootloader) ro.build.version.full[1]: tail.en.US

(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-04400-89xx.0

(bootloader) version-baseband[0]: M8953_10238.63.04.83.01R ADDISON_ROWDS

(bootloader) version-baseband[1]: DS_CUST

(bootloader) kernel.version[0]: Linux version 3.18.71-perf-g0442dde1 (hu

(bootloader) kernel.version[1]: dsoncm@ilclbld26) (gcc version 4.9.x 201

(bootloader) kernel.version[2]: 50123 (prerelease) (GCC) ) #1 SMP PREEMP

(bootloader) kernel.version[3]: T Tue Aug 14 04:48:08 CDT 2018

(bootloader) sbl1.git: git=MBM-NG-VC1.82-0-g3523998

(bootloader) rpm.git: git=bd19194

(bootloader) tz.git: git=5fefee4-dirty

(bootloader) devcfg.git: git=5fefee4-dirty

(bootloader) keymaster.git: git=5fefee4-dirty

(bootloader) cmnlib.git: git=5fefee4-dirty

(bootloader) cmnlib64.git: git=5fefee4-dirty

(bootloader) prov.git: git=5fefee4-dirty

(bootloader) aboot.git: git=MBM-NG-VC1.82-0-g345bd7e

(bootloader) frp-state: protected (144)

(bootloader) ro.carrier: timbr

all: listed above

finished. total time: 0.036s

 

C:\Users\Victor>fastboot oem get_unlock_data

...

(bootloader) Unlock data:

(bootloader) 3A85910727490807#

(bootloader) 30303238383432383132005854313633352D0000#

(bootloader) 2CDB19810B544D922DD44AD9703647FF7DD0E094#

(bootloader) 51732FE1000000000000000000000000

OKAY [  0.100s]

finished. total time: 0.100s

luiz-menna
What's DOS?
Posts: 1
Registered: ‎03-31-2019
Location: US
Views: 648
Message 5584 of 5,858

Re: Bootloader Unlock Problems?

Boa tarde, preciso do código de desbloqueio de meu Motorola XT1025, segue abaxo. Obrigado.

 

 

C:\adb>fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: 500E
(bootloader) product: condor
(bootloader) secure: yes
(bootloader) hwrev: 0x82B0
(bootloader) radio: 0x5
(bootloader) emmc: 4GB Toshiba REV=06 PRV=51 TYPE=17
(bootloader) ram: 1024MB Hynix S4 SDRAM DIE=4Gb
(bootloader) cpu: MSM8210 CS
(bootloader) serialno: 0426615830
(bootloader) cid: 0x000C
(bootloader) channelid: 0x19
(bootloader) uid: 93BB510212000000000000000000
(bootloader) unlocked: no
(bootloader) iswarrantyvoid: no
(bootloader) mot_sst: 0
(bootloader) max-download-size: 299892736
(bootloader) reason: Last time flashing failed
(bootloader) imei: 359281050130320
(bootloader) meid:
(bootloader) date: 2014-05-07
(bootloader) sku:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Mon Feb 22 16: 1:56 UTC 2016"
(bootloader) ro.build.fingerprint[0]: motorola/condor_retbr_tv_ds/condor
(bootloader) ro.build.fingerprint[1]: _udstv:5.1/LPCS23.13-34.8-3/3:user
(bootloader) ro.build.fingerprint[2]: /release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.23.201.3.condor_retb
(bootloader) ro.build.version.full[1]: r_tv_ds.retbr.en.BR
(bootloader) ro.build.version.qcom[0]: AU_LINUX_ANDROID_LNX.LA.3.5.1_RB1
(bootloader) ro.build.version.qcom[1]: .04.04.02.048.045
(bootloader) version-baseband: MSM8610BP_18033.4614.45.00R ROW_DSDS_CUST
(bootloader) kernel.version[0]: Linux version 3.4.42-g70ad15f (hudsoncm@
(bootloader) kernel.version[1]: ilclbld86) (gcc version 4.8 (GCC) ) #1 S
(bootloader) kernel.version[2]: MP PREEMPT Mon Feb 22 10:21:19 CST 2016
(bootloader) sdi.git: git=MBM-NG-V50.0E-0-g3ccd862
(bootloader) sbl1.git: git=MBM-NG-V50.0E-0-g20700d2
(bootloader) rpm.git: git=MBM-NG-V50.0E-0-gcebb121
(bootloader) tz.git: git=MBM-NG-V50.0E-0-g65c6b0f
(bootloader) aboot.git: git=MBM-NG-V50.0E-0-g4ed7eaf
(bootloader) partition-type: raw
(bootloader) partition-size:
(bootloader) qe: qe 1/1
(bootloader) ro.carrier: retbr
all: listed above
finished. total time: 0.501s

C:\adb>fastboot oem get_unlock_data
...
(bootloader) 3A95820105313002#30343236363135
(bootloader) 38333000585431303235000000#16E1
(bootloader) 5E50599CD3C483D1AFB9F77361313F3
(bootloader) 03F35#93BB510212000000000000000
(bootloader) 0000000
OKAY [ 0.304s]
finished. total time: 0.304s

 

 

 

VGsanVG
What's DOS?
Posts: 1
Registered: ‎03-31-2019
Location: BR
Views: 632
Message 5585 of 5,858

Re: Bootloader Unlock Problems?

cant get unlock data

 

slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8952-B1.06
(bootloader) product: athene_16mp
(bootloader) board: athene_16mp
(bootloader) secure: yes
(bootloader) hwrev: P2A
(bootloader) radio: 6
(bootloader) storage-type: emmc
(bootloader) emmc: 32GB SAMSUNG QX13MB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 2GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=1F
(bootloader) cpu: MSM8952
(bootloader) serialno: 0027603978
(bootloader) cid: 0x0000
(bootloader) channelid: 0x00
(bootloader) uid: 9239430100000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: 353309081287078
(bootloader) meid:
(bootloader) date: 11-22-2016
(bootloader) sku: XT1640
(bootloader) battid: SNN5966B
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Fri Jul 22 1:27:32 UTC 2016"
(bootloader) ro.build.fingerprint[0]: motorola/athene_f/athene_f:7.0/NPJ
(bootloader) ro.build.fingerprint[1]: S25.93-14-8/8:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.25.211.8.athene.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.BR.1.3.6-01710-8976.0
(bootloader) version-baseband[0]: M8952_70030.25.03.62R ATHENE_BRAZIL_DS
(bootloader) version-baseband[1]: DS_CUST
(bootloader) kernel.version[0]: Linux version 3.10.84-gefad490 (hudsoncm
(bootloader) kernel.version[1]: @ilclbld31) (gcc version 4.8 (GCC) ) #1
(bootloader) kernel.version[2]: SMP PREEMPT Thu Jun 8 05:14:37 CDT 2017
(bootloader) sbl1.git: git=MBM-NG-VB1.06-0-g57d1343
(bootloader) rpm.git: git=a970ead
(bootloader) tz.git: git=7c9e7e8-dirty
(bootloader) hyp.git: git=7c9e7e8-dirty
(bootloader) keymaster.git: git=7c9e7e8-dirty
(bootloader) cmnlib.git: git=7c9e7e8-dirty
(bootloader) aboot.git: git=MBM-NG-VB1.06-0-g0edfb0d
(bootloader) qe: qe 0/0
(bootloader) frp-state: no protection (77)
(bootloader) ro.carrier: unknown
all: listed above

MumudaBahia
Fanfold Paper
Posts: 2
Registered: ‎03-31-2019
Location: BR
Views: 596
Message 5586 of 5,858

Re: Bootloader Unlock Problems?

Your device does not qualify for bootloader unlocking

 

 

C:\Users\MUMU>fastboot oem get_unlock_data
...
(bootloader) Unlock data:
(bootloader) 3A85910767347723#
(bootloader) 30303332353434313230005854313633352D0000#
(bootloader) 9EF79B59558BD6275ABF8C7D7C7A944FC22A0633#
(bootloader) 794DCB5E000000000000000000000000
OKAY [ 0.100s]
finished. total time: 0.115s

 

C:\Users\MUMU>fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8953-C1.82
(bootloader) product: addison
(bootloader) board: addison
(bootloader) secure: yes
(bootloader) hwrev: P7
(bootloader) radio: 2
(bootloader) storage-type: emmc
(bootloader) emmc: 32GB SKHYNIX HBG4a2 RV=08 PV=A5 FV=00000000000000A5
(bootloader) ram: 3GB SKHYNIX LP3 DIE=8Gb M5=06 M6=03 M7=00 M8=5F
(bootloader) cpu: MSM8953
(bootloader) serialno: 0032544120
(bootloader) cid: 0x0032
(bootloader) channelid: 0x19
(bootloader) uid: 794DCB5E00000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 534773760
(bootloader) reason: Volume down key pressed
(bootloader) imei: 358197076437732
(bootloader) meid:
(bootloader) date: 05-03-2017
(bootloader) sku: XT1635-02
(bootloader) battid: SNN5974A
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time:
(bootloader) ro.build.fingerprint[0]: motorola/addison/addison:8.0.0/OPN
(bootloader) ro.build.fingerprint[1]: S27.76-12-22-9/10:user/release-key
(bootloader) ro.build.fingerprint[2]: s
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.27.231.10.addison.re
(bootloader) ro.build.version.full[1]: tail.en.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-04400-89xx.0
(bootloader) version-baseband[0]: M8953_10238.63.04.83.01R ADDISON_ROWDS
(bootloader) version-baseband[1]: DS_CUST
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-g0442dde1 (hu
(bootloader) kernel.version[1]: dsoncm@ilclbld26) (gcc version 4.9.x 201
(bootloader) kernel.version[2]: 50123 (prerelease) (GCC) ) #1 SMP PREEMP
(bootloader) kernel.version[3]: T Tue Aug 14 04:48:08 CDT 2018
(bootloader) sbl1.git: git=MBM-NG-VC1.82-0-g3523998
(bootloader) rpm.git: git=bd19194
(bootloader) tz.git: git=5fefee4-dirty
(bootloader) devcfg.git: git=5fefee4-dirty
(bootloader) keymaster.git: git=5fefee4-dirty
(bootloader) cmnlib.git: git=5fefee4-dirty
(bootloader) cmnlib64.git: git=5fefee4-dirty
(bootloader) prov.git: git=5fefee4-dirty
(bootloader) aboot.git: git=MBM-NG-VC1.82-0-g345bd7e
(bootloader) frp-state: protected (77)
(bootloader) ro.carrier: retbr
all: listed above
finished. total time: 0.074s

Xavy17
Paper Tape
Posts: 3
Registered: ‎03-31-2019
Location: MX
Views: 574
Message 5587 of 5,858

Re: Bootloader Unlock Problems?

Good day, need help to unlock bootloader of my Moto X2 XT1096 (Verizon) the page send this massage "Your Device Does Not Qualify For Bootloader Unlocking. 

 

please i need a solution. thanks

EricAlves42
What's DOS?
Posts: 2
Registered: ‎04-01-2019
Location: BR
Views: 548
Message 5588 of 5,858

Re: Bootloader Unlock Problems?

I have a Moto G4 and the website says "Your device is not qualified to unlock the bootloader".


Can you help me?

oem get_unlock_data
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
...
(bootloader) Unlock data:
(bootloader) 3A15780428272371#
(bootloader) 30303236383331353735004D6F746F2047200000#
(bootloader) FD2D8A6A4EF6E92FCCC1FEFB1A54CB1918FE4B2A#
(bootloader) A948E201000000000000000000000000

I tried this code:
3A15780428272371#30303236383331353735004D6F746F2047200000#FD2D8A6A4EF6E92FCCC1FEFB1A54CB1918FE4B2A#A948E201000000000000000000000000

 

fastboot getvar all
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8952-B1.07
(bootloader) product: athene_13mp
(bootloader) board: athene_13mp
(bootloader) secure: yes
(bootloader) hwrev: P2AD
(bootloader) radio: 8
(bootloader) storage-type: emmc
(bootloader) emmc: 16GB SAMSUNG QE13MB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 2GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=1F
(bootloader) cpu: MSM8952
(bootloader) serialno: 0026831575
(bootloader) cid: 0x0032
(bootloader) channelid: 0x19
(bootloader) uid: A948E20100000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: 351874082723217
(bootloader) meid:
(bootloader) date: 10-27-2016
(bootloader) sku: XT1626
(bootloader) battid: SNN5966B
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Mon Sep 24 14: 3:17 UTC 2018"
(bootloader) ro.build.fingerprint[0]: motorola/athene_t/athene_t:7.0/NPJ
(bootloader) ro.build.fingerprint[1]: S25.93-14-18/3:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.25.236.3.athene.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.BR.1.3.6-01710-8976.0
(bootloader) version-baseband[0]: M8952_70030.25.03.62.02R ATHENE_BRAZIL
(bootloader) version-baseband[1]: _DSDS_CUST
(bootloader) kernel.version[0]: Linux version 3.10.84-ge03508d-00131-g44
(bootloader) kernel.version[1]: 2576f (hudsoncm@ilclbld72) (gcc version
(bootloader) kernel.version[2]: 4.8 (GCC) ) #1 SMP PREEMPT Wed Mar 28 06
(bootloader) kernel.version[3]: :58:16 CDT 2018
(bootloader) sbl1.git: git=MBM-NG-VB1.07-0-g57d1343
(bootloader) rpm.git: git=MBM-NG-VB1.06-0-ga970ead
(bootloader) tz.git: git=69dd24b-dirty
(bootloader) hyp.git: git=69dd24b-dirty
(bootloader) keymaster.git: git=69dd24b-dirty
(bootloader) cmnlib.git: git=69dd24b-dirty
(bootloader) aboot.git: git=MBM-NG-VB1.07-0-gf9b89ba
(bootloader) qe: qe 0/0
(bootloader) frp-state: protected (77)
(bootloader) ro.carrier: retbr
all: listed above
finished. total time: 0.396s

EricAlves42
What's DOS?
Posts: 2
Registered: ‎04-01-2019
Location: BR
Views: 546
Message 5589 of 5,858

Re: Bootloader Unlock Problems?


@Mark_Emeritus wrote:

Please read this root post in it's entirety before replying to this thread. once you have solved your issue there is an option at the top of this thread to Edit Subscription. You can then unsubscribe from this thread.

  

 MotoMaker Devices

 Wait 24+ hours after receiving your device before requesting your bootloader unlock code.

  

Moto G 1st Gen Users from Brazil

 Send an email to us. Subject must be "Help with Bootloader Unlock for Moto G 1st Gen Brasil" Include your GetVar and Bootloader Unlock String in the email. 

 

 

 

Verizon Moto X 1st Gen Developer Edition Devices built in 9/2014

 If you encounter a 'not eligible' error when trying to retrieve an unlock code, please do the following:

   

    • Check the output of $ fastboot getvar all

 

    • If the (cid) value is 0x02 in this output, please send an email to us

        • We have had a few devices leave the factory programmed incorrectly, which requires us to send unlock codes manually

        • Note: We will only provide them for Moto X VZW Dev Edition with build date of ~Sept 2014

       
    • If you have one of these devices you DO NOT need to post on this thread.

 

 

Moto G (1st Gen Only) on 4.4.4

 

 

    • Download this ZIP file and follow the instructions in the ZIP file. This only applies to users for Moto G , First Generation, on 4.4.4. Please do not try these steps on a Moto G 4G LTE, or Second Generation G. 

 

    • If your device is still on 4.4.3, please wait until the 4.4.4 upgrade before attempting this.



ATT users: The bootloader on the AIO (ATT) variant of the Moto G is not unlockable.

 


 

PLEASE REVIEW THIS INFORMATION BEFORE POSTING! 

 

Unlockable Bootloader on Motorola devices

 

Unlockable bootloader on Motorola devices

 



PLEASE REVIEW THE RISK ASSOCIATED WITH UNLOCKING YOUR BOOTLOADER BEFORE PROCEEDING.




IMPORTANT:

VERIZON WIRELESS, ATT WIRELESS, AND REPUBLIC WIRELESS DEVICES ARE NOT ELIGIBLE FOR THE UNLOCKABLE BOOTLOADER PROGRAM.

If you intend to unlock your bootloader on a Verizon Wireless device, you need a Developer Edition (Moto X 1st Gen or DROID MAXX). If on AT&T you need a 1st Gen Moto X Developer Edition or a Moto X 2nd Gen Pure Edition or  Google Play Edition device (Moto G - GSM only) device.



This restriction also extends to AIO Wireless (AT&T) and Tracfone devices.

 

EXCEPTIONS:

 Amazon Prime subsidized (G4 & G5) devices can NOT be unlocked

Verizon 2014 Moto X XT1096 can be unlocked 

 

 

 

FAQ:

 

 

 

    • I have a Verizon Wireless Moto G, can my bootloader be unlocked using Motorola’s tool?  No.
        
    • I have a 1st Generation Verizon Wireless Moto X, can my bootloader be unlocked using Motorola’s tool? No, unless your device is a Developer Edition Moto X; marked as “Developer Edition”. These devices are only available from Motorola or select 3rd party retailers.
        
    • I have a Droid Ultra, can my bootloader be unlocked using Motorola’s tool ? No, unless your device is a Developer Edition DROID MAXX; marked as “Developer Edition.” These devices are only available from Motorola. This answer is also applicable for Droid RAZR HD, RAZR M, Atrix HD and any Motorola devices sold by Verizon or ATT.
       
    • Where can I get a detailed list of supported devices ? A complete list is here.
        
    • How can do i validate whether my device is unlockable? You can use our online tool, or you can check manually by issuing a fastboot command and looking at the CID value returned. Please have the Android SDK installed and the Motorola drivers installed before issuing a fastboot command.  



 $ fastboot getvar all

     ….

     (bootloader) cid: 0x0002

     ……

  

The table below will indicate whether your device is eligible for the bootloader unlock program:

 


Your device is unlockable if the CID

value returned is:


     Your device is NOT eligible for bootloader unlock

     if the CID value returned is one of these:


 



0x0000



0x0003



0x0007



0x0009



0x000B



0x000C



0x000D



0x000E



0x0014



0x00DE



0x0032
 


 



0x0001



0x0002



0x0004



0x0005



 0x0006



0x0008



0x000A



0x000F



0x0010  



0x0011


 

as well as any other not listed on the left



 

 

example:

 


 

$ fastboot getvar all


... cid: 0x0001

 

You device is not unlockable. You have an ATT device. These devices are not eligible for the bootloader unlock program.


 

$ fastboot getvar all


... cid: 0x0002


 

Your device is not unlockable. You have a VZW device. These devices are not eligible for the bootloader unlock program.


 


$ fastboot getvar all


... cid: 0x0007


Your device is unlockable. You should be able to get a unlock code through our tool.

 

 

 

if my device is not eligible, can you still help me unlock it?

 

No.

 

Ok, so my device should be eligible, but when in enter my unlock string in your tool, I get an error message. What’s wrong?

 

Please make sure the string you enter in the tool is:

 

 

 

    • formatted to fit on one line only

 

    • has no spaces (you have to remove them manually)

 

    • has no carriage returns (these pesky \n)

 

    • is of the right length, e.g don’t forget to append the extra 000000… on the last line
    • USE THE SCRUB TOOL on the UNLOCK PAGE - ABOVE the INPUT BOX



As an example, this is what is returned with the fastboot command

 

$ fastboot oem get_unlock_data

 

(bootloader) 0A40040192024205#4C4D3556313230

 

(bootloader) 99999999999999993332323239#BD00

 

(bootloader) 8A672BA4746C2CE02328A2AC0C39F95

 

(bootloader) 1A3E5#1F53280002000000000000000

 

(bootloader) 0000000

 

And this is what you should enter in the form; it’s a single line, no spaces but with all the trailing zeroes.

 

0A40040192024205#4C4D355631323030373731363031303332323239#BD008A672BA4746C2CE02328A2A 0C39F951A3E5#1F532800020000000000000000000000

 

 

 

Ok, I entered my unlock string, requested an unlock key, but it’s not in my email. What do I do?

 

The unlock key should be sent to you within an hour.  Subject is "Unlocking Your Device". Please check your SPAM folder, or if you are a GMAIL user, please check the UPDATES folder as the new Gmail sorting rules place additional communications from Motorola in your update folder. 

 

What browser should I use?

 

We recommend Google Chrome. Make sure Pop-up/Ad Blockers are turned off and you aren't in Incognito mode.

 

Ok, nothing’s working !!!! Help me!

 

Let us know on this thread, and we will try to help. Please make sure you check the steps above first. If you believe you still have an issue, please make sure to include in your post :

  

 

    • The data returned by $ fastboot oem get_unlock_data (don't remove the "(bootloader)" from the results. There is a helpful tool now to make your unlock data here. <--- SCRUB TOOL on UNLOCK PAGE

 

    • The data returned by $ fastboot getvar all

 

    • If possible, please provide these strings as text (cut/paste) rather than screenshots of your desktop. It will make it a lot easier for us to help you as we need to cut-and-paste this data as well.



Can I send you PM to get help?

 

No, we don't respond to PM's unless we PM you first.

 

How long will it take you to get back to me?

 

We try to respond within 48 business hours. Excluding weekends and holidays.

 

How do I unsubscribe from this thread once I get my solution?

 

At the top of this thread there is an option to unsubscribe.

 

Thanks!


have a Moto G4 and the website says "Your device is not qualified to unlock the bootloader".


Can you help me?

oem get_unlock_data
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
...
(bootloader) Unlock data:
(bootloader) 3A15780428272371#
(bootloader) 30303236383331353735004D6F746F2047200000#
(bootloader) FD2D8A6A4EF6E92FCCC1FEFB1A54CB1918FE4B2A#
(bootloader) A948E201000000000000000000000000


I tried this code:
3A15780428272371#30303236383331353735004D6F746F2047200000#FD2D8A6A4EF6E92FCCC1FEFB1A54CB1918FE4B2A#A948E201000000000000000000000000





fastboot getvar all
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8952-B1.07
(bootloader) product: athene_13mp
(bootloader) board: athene_13mp
(bootloader) secure: yes
(bootloader) hwrev: P2AD
(bootloader) radio: 8
(bootloader) storage-type: emmc
(bootloader) emmc: 16GB SAMSUNG QE13MB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 2GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=1F
(bootloader) cpu: MSM8952
(bootloader) serialno: 0026831575
(bootloader) cid: 0x0032
(bootloader) channelid: 0x19
(bootloader) uid: A948E20100000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: 351874082723217
(bootloader) meid:
(bootloader) date: 10-27-2016
(bootloader) sku: XT1626
(bootloader) battid: SNN5966B
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Mon Sep 24 14: 3:17 UTC 2018"
(bootloader) ro.build.fingerprint[0]: motorola/athene_t/athene_t:7.0/NPJ
(bootloader) ro.build.fingerprint[1]: S25.93-14-18/3:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.25.236.3.athene.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.BR.1.3.6-01710-8976.0
(bootloader) version-baseband[0]: M8952_70030.25.03.62.02R ATHENE_BRAZIL
(bootloader) version-baseband[1]: _DSDS_CUST
(bootloader) kernel.version[0]: Linux version 3.10.84-ge03508d-00131-g44
(bootloader) kernel.version[1]: 2576f (hudsoncm@ilclbld72) (gcc version
(bootloader) kernel.version[2]: 4.8 (GCC) ) #1 SMP PREEMPT Wed Mar 28 06
(bootloader) kernel.version[3]: :58:16 CDT 2018
(bootloader) sbl1.git: git=MBM-NG-VB1.07-0-g57d1343
(bootloader) rpm.git: git=MBM-NG-VB1.06-0-ga970ead
(bootloader) tz.git: git=69dd24b-dirty
(bootloader) hyp.git: git=69dd24b-dirty
(bootloader) keymaster.git: git=69dd24b-dirty
(bootloader) cmnlib.git: git=69dd24b-dirty
(bootloader) aboot.git: git=MBM-NG-VB1.07-0-gf9b89ba
(bootloader) qe: qe 0/0
(bootloader) frp-state: protected (77)
(bootloader) ro.carrier: retbr
all: listed above
finished. total time: 0.396s

Racherik
Punch Card
Posts: 5
Registered: ‎03-21-2019
Location: US
Views: 536
Message 5590 of 5,858

Re: Bootloader Unlock Problems?

On 03-23-2019 08:59 PM, I posted message #5530 providing detail regarding my phone, for assistance and help in getting my bootloader unlocked.

 

@Racherik wrote:

@Moto Emeritus & @AlphaDog,

 

Thank you for taking the time to reply:

 

On 03-23-2019 08:59 PM, I posted message #5530 providing detail regarding my phone, for assistance and help in getting my bootloader unlocked.

 

It's now Thursday and I haven't found a reply in my email.  Do you have an estimate on how much longer I might need to wait?
 
Thank You,
Racherik

No, no estimate. Another group handles it. 

-------------------------------------------------------------------------------

It's now been over 8 days,  and I haven't heard anything.  Did my support request get over looked or forgotten?
Thank You,
Racherik,

When I try and use the unlock webtool I get the following error.

 

Your device does not qualify for bootloader unlocking.

 

Please Help I am unable to unlock the bootloader on my new replacement xt1644 which I received from motorola's service center in TX.

 

The output for getvar and get_unlock_data

(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8952-B1.07
(bootloader) product: athene_16mp
(bootloader) board: athene_16mp
(bootloader) secure: yes
(bootloader) hwrev: P2A
(bootloader) radio: 1
(bootloader) storage-type: emmc
(bootloader) emmc: 64GB SAMSUNG RC14MB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 4GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=5F
(bootloader) cpu: MSM8952
(bootloader) serialno: ZY223X6WP8
(bootloader) cid: 0x0032
(bootloader) channelid: 0x8d
(bootloader) uid: E071440200000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: 354113071571791
(bootloader) meid:
(bootloader) date: 02-24-2017
(bootloader) sku: XT1644
(bootloader) battid: SNN5966A
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Fri Aug 19 1:23:38 UTC 2016"
(bootloader) ro.build.fingerprint[0]: motorola/athene_f/athene_f:7.0/NPJ
(bootloader) ro.build.fingerprint[1]: S25.93-14.7-8/6:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.25.256.6.athene.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.BR.1.3.6-01710-8976.0
(bootloader) version-baseband[0]: M8952_70030.25.03.64.01R ATHENE_RETUSA
(bootloader) version-baseband[1]: _CUST
(bootloader) kernel.version[0]: Linux version 3.10.84-ge03508d-00131-gf5
(bootloader) kernel.version[1]: 6f0a7 (hudsoncm@ilclbld73) (gcc version
(bootloader) kernel.version[2]: 4.8 (GCC) ) #1 SMP PREEMPT Wed Mar 28 11
(bootloader) kernel.version[3]: :41:55 CDT 2018
(bootloader) sbl1.git: git=MBM-NG-VB1.07-0-g57d1343
(bootloader) rpm.git: git=MBM-NG-VB1.06-0-ga970ead
(bootloader) tz.git: git=69dd24b-dirty
(bootloader) hyp.git: git=69dd24b-dirty
(bootloader) keymaster.git: git=69dd24b-dirty
(bootloader) cmnlib.git: git=69dd24b-dirty
(bootloader) aboot.git: git=MBM-NG-VB1.07-0-gf9b89ba
(bootloader) qe:
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: retus
all: listed above
Finished. Total time: 0.133s

 

(bootloader) Unlock data:
(bootloader) 3A45110317757119#
(bootloader) 5A593232335836575038004D6F746F2047200000#
(bootloader) FA4556AF19F0B283EF7F6BB515803409F61C28CC#
(bootloader) E0714402000000000000000000000000

 

 

Thank you.

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