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Kelvy
Paper Tape
Posts: 2
Registered: ‎04-14-2019
Location: BR
Views: 275
Message 5631 of 5,657

Re: Bootloader Unlock Problems?

Can you help me? I'm brazilian and my device it's a moto g4 play harpia, I tried unlock my device, but unfortunely this message shows up "Your device does not qualify for bootloader unlocking." The cid number its: 0x0032. 

I hope for your help. Thank you for your attention!

Kelvy
Paper Tape
Posts: 2
Registered: ‎04-14-2019
Location: BR
Views: 269
Message 5632 of 5,657

Re: Bootloader Unlock Problems?

Can you help me? I'm brazilian and my device it's a moto g4 play harpia, I tried unlock my device, but unfortunely this message shows up "Your device does not qualify for bootloader unlocking." The cid number its: 0x0032. 

I hope for your help. Thank you for your attention!

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,892
Registered: ‎02-02-2016
Location: US
Views: 254
Message 5633 of 5,657

Re: Bootloader Unlock Problems?


@maks_R wrote:

9A09101100616511#5A59323235324854434A004D6F746F205A330000#F494508368F8BE0C80BCD234B0559F5B7E90075B#2593821A000000000000000000000000

@maks_R

 

Please provide output of getvar all and get OEM unlock data - unformatted. Cut and paste it all from cmd window


* Search box is your friend * I don't respond to PM if question belongs in forum
Moto Sr Moderator
Moto Sr Moderator
Posts: 27,892
Registered: ‎02-02-2016
Location: US
Views: 250
Message 5634 of 5,657

Re: Bootloader Unlock Problems?

@yhomer

 

Try the data scrub tool above the unlock input box on global unlock page, it works for me.
The link is on this page under step 5: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b


* Search box is your friend * I don't respond to PM if question belongs in forum
Moto Sr Moderator
Moto Sr Moderator
Posts: 27,892
Registered: ‎02-02-2016
Location: US
Views: 248
Message 5635 of 5,657

Re: Bootloader Unlock Problems?

@harman8791

 

If the output of fastboot oem get_unlock_data shows unavailable/failed then service is needed. There is no way to provide an unlock code if that command fails.


* Search box is your friend * I don't respond to PM if question belongs in forum
Moto Sr Moderator
Moto Sr Moderator
Posts: 27,892
Registered: ‎02-02-2016
Location: US
Views: 246
Message 5636 of 5,657

Re: Bootloader Unlock Problems?

@vitortofu

 

Try the data scrub tool above the unlock input box on global unlock page, it works for me.
The link is on this page under step 5: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b


* Search box is your friend * I don't respond to PM if question belongs in forum
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joel_chala
Paper Tape
Posts: 1
Registered: ‎12-19-2018
Location: DO
Views: 220
Message 5637 of 5,657

Re: Bootloader Unlock Problems?

According to your data my device should be eligible to unlock the boot loader and it does not replace me ...

 

etvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8920-B9.C2
(bootloader) product: nora
(bootloader) board: nora
(bootloader) secure: yes
(bootloader) hwrev: P4
(bootloader) radio: 10
(bootloader) storage-type: emmc
(bootloader) emmc: 16GB SKHYNIX HAG4a2 RV=08 PV=A5 FV=00000000000000A5
(bootloader) ram: 2GB SKHYNIX LP3 DIE=8Gb M5=06 M6=04 M7=00 M8=1F
(bootloader) cpu: MSM8920
(bootloader) serialno: ZL5228RMHP
(bootloader) cid: 0x0000
(bootloader) channelid: 0x1e
(bootloader) uid: 9739BD4B00000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 535822336
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: 354132091131287
(bootloader) meid:
(bootloader) date: 12-17-2018
(bootloader) sku: XT1601
(bootloader) carrier_sku: XT1920DL
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time:
(bootloader) ro.build.fingerprint[0]: motorola/nora_trac/nora:8.1.0/OPPS
(bootloader) ro.build.fingerprint[1]: 28.44-26-4/c88d4:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.28.241.5.nora_trac.t
(bootloader) ro.build.version.full[1]: racfone.en.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-08300-89xx.0
(bootloader) version-baseband: M8920_16.07.11.51R NORA_TRACFONE_CUST
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-ga8cb96c (hud
(bootloader) kernel.version[1]: soncm@ilclbld30) (gcc version 4.8 (GCC)
(bootloader) kernel.version[2]: ) #1 SMP PREEMPT Thu Jan 10 17:14:51 CST
(bootloader) kernel.version[3]:  2019
(bootloader) sbl1.git: git=MBM-NG-VB9.C2-0-gd1298dd
(bootloader) rpm.git: git=37ff2d7-dirty
(bootloader) tz.git: git=b2dd7db-dirty
(bootloader) devcfg.git: git=b2dd7db-dirty
(bootloader) keymaster.git: git=b2dd7db
(bootloader) cmnlib.git: git=b2dd7db
(bootloader) cmnlib64.git: git=b2dd7db
(bootloader) prov.git: git=b2dd7db-dirty
(bootloader) aboot.git: git=MBM-NG-VB9.C2-0-g82759fa
(bootloader) frp-state: no protection (277)
(bootloader) ro.carrier: retla1st
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
finished. total time: 0.379s
...
(bootloader) Unlock data:
(bootloader) 3A45310219312178#
(bootloader) 5A4C35323238524D4850006D6F746F2065350000#
(bootloader) CFA5DEB4D5F40514E051D342843C99ECD23F7B81#
(bootloader) 9739BD4B000000000000000000000000
OKAY [  0.031s]
finished. total time: 0.047s

3A45310219312178#5A4C35323238524D4850006D6F746F2065350000#CFA5DEB4D5F40514E051D342843C99ECD23F7B81#9739BD4B000000000000000000000000

 

 

it may be a mistake on the page, on the device or even mine.

supersincero
What's DOS?
Posts: 3
Registered: ‎01-06-2017
Location: BR
Views: 202
Message 5638 of 5,657

Re: Bootloader Unlock Problems?

Hi,

I dont receive the unlock key yet. nothing in Spam, neither Inbox.

 

Tks for now

Anonymous_User
Not applicable
Posts: 0
Views: 152
Message 5639 of 5,657

Re: Bootloader Unlock Problems?

Output of ($ fastboot getvar all): C:\Program Files (x86)\Minimal ADB and Fastboot>fastboot getvar all

(bootloader) version: 0.5

(bootloader) version-bootloader: moto-msm8953-C2.12

(bootloader) product: sanders

(bootloader) board: sanders

(bootloader) secure: yes

(bootloader) hwrev: P4

(bootloader) radio: 2

(bootloader) storage-type: emmc

(bootloader) emmc: 64GB SAMSUNG RH64AB RV=08 PV=05 FV=0000000000000005

(bootloader) ram: 4GB SAMSUNG LP3 DIE=8Gb M5=01 M6=06 M7=00 M8=5F

(bootloader) cpu: MSM8953

(bootloader) serialno: ZY322KKTWB

(bootloader) cid: 0x0000

(bootloader) channelid: 0xc0

(bootloader) uid: AA9F2EC700000000000000000000

(bootloader) securestate: oem_locked

(bootloader) iswarrantyvoid: no

(bootloader) max-download-size: 534773760

(bootloader) reason: Reboot mode set to fastboot

(bootloader) imei: 356480081744777

(bootloader) meid:

(bootloader) date: 03-01-2018

(bootloader) sku: XT1804

(bootloader) carrier_sku:

(bootloader) battid: SB18C15119

(bootloader) iccid:

(bootloader) cust_md5:

(bootloader) max-sparse-size: 268435456

(bootloader) current-time: "Sun Feb 22 23:48:56 UTC 1970"

(bootloader) ro.build.fingerprint[0]: motorola/sanders_n/sanders_n:8.1.0

(bootloader) ro.build.fingerprint[1]: /OPSS28.65-36-9/03c05:user/release

(bootloader) ro.build.fingerprint[2]: -keys

(bootloader) poweroffalarm: 0

(bootloader) ro.build.version.full[0]: Blur_Version.28.221.10.sanders.re

(bootloader) ro.build.version.full[1]: tail.en.US

(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-08600-89xx.0

(bootloader) version-baseband[0]: M8953_41.50.07.79.01R SANDERS_INDIADSD

(bootloader) version-baseband[1]: S_CUST

(bootloader) kernel.version[0]: Linux version 3.18.71-perf-g099018b (hud

(bootloader) kernel.version[1]: soncm@ilclbld31) (gcc version 4.9.x 2015

(bootloader) kernel.version[2]: 0123 (prerelease) (GCC) ) #1 SMP PREEMPT

(bootloader) kernel.version[3]:  Wed Feb 6 03:43:34 CST 2019

(bootloader) sbl1.git: git=MBM-NG-VC2.12-0-g698fb2f

(bootloader) rpm.git: git=92e5e21-dirty

(bootloader) tz.git: git=e619e20

(bootloader) devcfg.git: git=e619e20

(bootloader) keymaster.git: git=e619e20

(bootloader) cmnlib.git: git=e619e20

(bootloader) cmnlib64.git: git=e619e20

(bootloader) prov.git: git=e619e20

(bootloader) aboot.git: git=MBM-NG-VC2.12-0-g07ff23c

(bootloader) frp-state: no protection (144)

(bootloader) ro.carrier: retin

(bootloader) current-slot:

(bootloader) slot-suffixes: _a

(bootloader) slot-count: 1

(bootloader) slot-successful:_a: INVALID

(bootloader) slot-successful:_b: INVALID

(bootloader) slot-bootable:_a: INVALID

(bootloader) slot-bootable:_b: INVALID

(bootloader) slot-retry-count:_a: unknown

(bootloader) slot-retry-count:_b: unknown

all: listed above

finished. total time: 0.197s

 

Output of ($ fastboot oem get_unlock_data): ...

(bootloader) Unlock data:

(bootloader) Unlock data unavailable

(bootloader) Failed

OKAY [  0.015s]

finished. total time: 0.027s

 

 

WHAT AM I SUGGESTED TO DO?

maks_R
Serial Port
Posts: 63
Registered: ‎02-01-2017
Location: UA
Views: 138
Message 5640 of 5,657

Re: Bootloader Unlock Problems?

bootloader) kernel: uefi
(loader) loader version: MBM-3.0-beckham_retail-8ca64c4-190220
(bootloader) product: beckham
(bootloader) fee: beckham
(bootloader) safe: yes
(bootloader) hwrev: PVT
(bootloader) radio: NA
(bootloader) storage type: eMMC
(bootloader) emmc: 32 GB SAMSUNG DX6DMB RV = 08 PV = 03 FV = 0000000000000003
(bootloader) UFS: N / A
(bootloader) RAM: 4 GB SAMSUNG LP4x DIE = 16 GB M5 = 01 M6 = 06 M7 = 10 M8 = 12
(bootloader) processor: SDM636 1.0 (2)
(bootloader) as standard: ZY2252HTCJ
(bootloader) cid: 0x0000
(loader) channelid: 0x23
(bootloader) uid: 2593821A
(bootloader) safe state: oem_locked
(bootloader) state
truths: forced execution (0) (bootloader) iswarrantyvoid: no
(loader) max-download-size: 536870912
(bootloader) reason: volume down key pressed
(bootloader) imei: 256691841600091489
(bootloader) meid:
(loader) date: 03-28-2019
(bootloader) sku: XT1601
(loader) carrier_sku: XT1929-3
(bootloader) battid: SB18C20117
(bootloader) battery voltage: 3942
(bootloader) iccid: 89011203000039978685
(bootloader) cust_md5:
(loader maximum) -parse-size: 268435456
(bootloader) ro.build.fingerprint [0]: motorola / beckham / beckham: 9 / PPW29.1
(bootloader) ro.build.fingerprint [1]: 31-27-1 / e9b04: user / release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full [0]: Blur_Version.29.21.1.beckham.reta
(bootloader) ro.build.version.full [1]: il.en.US
(bootloader) ro.build.version .qcom: LA.UM.7.2.r1-05500-sdm660.0
(bootloader) version-baseband: M636_25.43.01.89R BECKHAM_NA_CUST
(bootloader) kernel.version [0]: Linux version 4.4.153-perf-gefd3e25-0000 for Linux
(bootloader) kernel.version [1]: 7-g39bc9cf (hudsoncm @ ilclbld87) (gcc ver
(bootloader) kernel.version [2]: sion 4.9.x 20150123 (preliminary release) (GCC))
(bootloader) kernel.version [3]: # 1 SMP Presentation Wed Feb 20 07:28:43 CST
(bootloader) kernel.version [4]: ​​2019
(bootloader) git: abl: MBM-3.0-beckham_retail-8ca64c4-190220
(bootloader) git: xbl: MBM-3.0-beckham_retail-d286d94-190220
(bootloader) git microphone: MBM-3.0-beckham_retail-d286d94-190220
(bootloader) git: rpm: MBM-3.0-beckham_retail-4696e9e-190220
(bootloader) git: tz: MBM-3.0-beckham_retail-edce8d3-dirty-190220
(bootloader) git: Hyp: MBM-3,0-beckham_retail-edce8d3-dirty-190220
(bootloader) git: devcfg: MBM-3,0-beckham_retail-edce8d3-dirty-190220
(bootloader) git: cmnlib: MBM-3,0-beckham_retail-edce8d3-dirty-190220
(bootloader) git: cmnlib64: MBM-3.0-beckham_retail-edce8d3-dirty-190220
(bootloader) git: keymaster: MBM-3.0-beckham_retail-edce8d3-dirty-190220
(bootloader) git rov: MBM-3.0-beckham_retail-edced8 -190220
(bootloader) git: storsec: MBM-3.0-beckham_retail-edce8d3-dirty-190220
(bootloader) state frp: no protection (0)
(bootloader) ro.carrier: attmx
(bootloader) current-slot: a
(bootloader) running-bl-slot: _a / _a
(bootloader) running-boot-lun: 0
(loader) number of slots: 2
(bootloader) -successful slot: _a: yes
(loader) slot successfully
completed: _b: no (bootloader) slot does not load: _a: no
(loader) slot does not load: _b: yes
(loader) slot repeat counter: _a: 6
(loader)) counter of repetitions of slots: _b: 0
all: listed above

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