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MumudaBahia
Fanfold Paper
Posts: 2
Registered: ‎03-31-2019
Location: BR
Views: 303
Message 5691 of 5,723

Re: Bootloader Unlock Problems?

Thank for your information, God blass you..

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,934
Registered: ‎02-02-2016
Location: US
Views: 283
Message 5692 of 5,723

Re: Bootloader Unlock Problems?


@deep351 wrote:

What should I ask to do at service center? They say that they does'nt know anything about this you should ask at the forums.

 


They are supposed to know how to deal with "failed to get unlock data" - if not, let us know which data center, and i can let someone know they need training. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Moto Sr Moderator
Moto Sr Moderator
Posts: 27,934
Registered: ‎02-02-2016
Location: US
Views: 281
Message 5693 of 5,723

Re: Bootloader Unlock Problems?

@henriquecid

 

Likely you need to use the data scrub tool

 

Try the data scrub tool above the unlock input box on global unlock page,
The link is on this page under step 5: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b

 

If you still need help, Please provide output of getvar all and get OEM unlock data - unformatted. Cut and paste it all from cmd window. 

 

Images and formatted strings don't help

 

 


* Search box is your friend * I don't respond to PM if question belongs in forum
Moto Sr Moderator
Moto Sr Moderator
Posts: 27,934
Registered: ‎02-02-2016
Location: US
Views: 275
Message 5694 of 5,723

Re: Bootloader Unlock Problems?


@douglasdp wrote:
moto z play (1)

@douglasdp

 

Please provide output of getvar all and get OEM unlock data - unformatted. Cut and paste it all from cmd window

 

Try the data scrub tool above the unlock input box on global unlock page,
The link is on this page under step 5: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b


* Search box is your friend * I don't respond to PM if question belongs in forum
AndersonPaulino
What's DOS?
Posts: 1
Registered: ‎05-11-2019
Location: BR
Views: 247
Message 5695 of 5,723

Re: Bootloader Unlock Problems?

(bootloader) cid: 0x0032

Unlock data:
(bootloader) 3A45110987624431#
(bootloader) 30303234353334363038004D6F746F2047200000#
(bootloader) 56FF437BD2295A57C646708E912C2755863E7BD5#
(bootloader) 22FEF900000000000000000000000000

 

Não consigo liberar o bootloader do meu aparelho.

Highlighted
spaceduck
Paper Tape
Posts: 2
Registered: ‎05-11-2019
Location: US
Views: 229
Message 5696 of 5,723

Re: Bootloader Unlock Problems?

i have a verizon moto x 2

i cant seem to get a bootloader unlock code 

unlock data:

(bootloader) 9900050812982010#54413939323141

(bootloader) 49395600585431303936000000#1A5F

(bootloader) BB51B3B60AE9D3D35EB65203C261A03

(bootloader) E91D1#5768650E0B000000000000000

(bootloader) 0000000

 

getvar:

\platform-tools> fastboot getvar all

(bootloader) version: 0.5

(bootloader) version-bootloader: 6020

(bootloader) product: victara

(bootloader) secure: yes

(bootloader) hwrev: 0x82BF

(bootloader) radio: 0x4

(bootloader) emmc: 16GB Sandisk REV=07 PRV=01 TYPE=57

(bootloader) ram: 2048MB Elpida S8 SDRAM DIE=4Gb

(bootloader) cpu: MSM8974AC ES1.1

(bootloader) serialno: TA9921AI9V

(bootloader) cid: 0x0002

(bootloader) channelid: 0x83

(bootloader) uid: 5768650E0B000000000000000000

(bootloader) unlocked: no

(bootloader) iswarrantyvoid: no

(bootloader) mot_sst: 0

(bootloader) max-download-size: 536870912

(bootloader) reason: Reboot mode set to fastboot

(bootloader) imei: 990005081298201

(bootloader) meid:

(bootloader) date: 10-31-2014

(bootloader) sku: XT1096

(bootloader) iccid: 89148000001382142692

(bootloader) cust_md5:

(bootloader) max-sparse-size: 268435456

(bootloader) current-time: "Wed Sep 14 20:59:59 UTC 2016"

(bootloader) ro.build.fingerprint[0]: motorola/victara_verizon/victara:5

(bootloader) ro.build.fingerprint[1]: .1/LPES23.32-25-5-5/3:user/release

(bootloader) ro.build.fingerprint[2]: -keys

(bootloader) ro.build.version.full[0]: Blur_Version.23.221.5.victara_ver

(bootloader) ro.build.version.full[1]: izon.verizon.en.US

(bootloader) ro.build.version.qcom[0]: AU_LINUX_ANDROID_LNX.LA.3.5.1_RB1

(bootloader) ro.build.version.qcom[1]: .04.04.02.048.045

(bootloader) version-baseband[0]: MSM8974BP_4235210.110.09.13R VICTARA_V

(bootloader) version-baseband[1]: ZW_CUST

(bootloader) kernel.version[0]: Linux version 3.4.42-gdd04463-00032-g1dc

(bootloader) kernel.version[1]: 8d38 (hudsoncm@ilclbld87) (gcc version 4

(bootloader) kernel.version[2]: .8 (GCC) ) #1 SMP PREEMPT Wed Sep 14 05:

(bootloader) kernel.version[3]: 05:37 CDT 2016

(bootloader) sdi.git: git=MBM-NG-V60.20-0-g582b967

(bootloader) sbl1.git: git=MBM-NG-V60.20-0-g5147b20

(bootloader) rpm.git: git=MBM-NG-V60.20-0-gc54d917

(bootloader) tz.git: git=MBM-NG-V60.20-0-gc8cfdbe

(bootloader) aboot.git: git=MBM-NG-V60.20-0-g78a2c4f

(bootloader) qe: qe 0/0

(bootloader) ro.carrier: vzw

all: listed above

finished. total time: 0.181s




Joeblow69
Paper Tape
Posts: 1
Registered: ‎05-18-2019
Location: US
Views: 145
Message 5697 of 5,723

Re: Bootloader Unlock Problems?

X4 from Google Fi.  Should be unlockable based on CID but getting the error from the unlock page.

 

"Your device does not qualify for bootloader unlocking."

 

Update: site is back up.  Was able to unlock.

aignatius09
What's DOS?
Posts: 1
Registered: ‎05-18-2019
Location: US
Views: 131
Message 5698 of 5,723

Re: Bootloader Unlock Problems?

Please help me to unlock the bootloader. Entering the unlock data returns "Your device does not qualify for bootloader unlocking."

 

$ fastboot oem get_unlock_data

(bootloader) Unlock data:
(bootloader) 3A15580618566914#
(bootloader) 5A59323234334A573536004D6F746F2047200000#
(bootloader) 0E51437ABEE75C46D0B03E337DDD7B084727D9E5#
(bootloader) 120270B9000000000000000000000000
OKAY [ 0.020s]
Finished. Total time: 0.025s

 

$ fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8953-C0.92
(bootloader) product: potter
(bootloader) board: potter
(bootloader) secure: yes
(bootloader) hwrev: P3B
(bootloader) radio: 1
(bootloader) storage-type: emmc
(bootloader) emmc: 64GB SAMSUNG RC14MB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 4GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=5F
(bootloader) cpu: MSM8953
(bootloader) serialno: ZY2243JW56
(bootloader) cid: 0x0032
(bootloader) channelid: 0x8d
(bootloader) uid: 120270B900000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 534773760
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: 351856081659641
(bootloader) meid:
(bootloader) date: 03-28-2017
(bootloader) sku: XT1687
(bootloader) carrier_sku:
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Mon May 25 18:42:40 UTC 1970"
(bootloader) ro.build.fingerprint[0]: motorola/potter/potter:8.1.0/OPSS2
(bootloader) ro.build.fingerprint[1]: 8.85-17-6/21457:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.28.251.8.potter.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-08600-89xx.0
(bootloader) version-baseband: M8953_41.50.07.85.01R POTTER_NA_CUST
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-ge30d5c4 (hud
(bootloader) kernel.version[1]: soncm@ilclbld68) (gcc version 4.9.x 2015
(bootloader) kernel.version[2]: 0123 (prerelease) (GCC) ) #1 SMP PREEMPT
(bootloader) kernel.version[3]: Tue Feb 5 04:51:33 CST 2019
(bootloader) sbl1.git: git=MBM-NG-VC0.92-0-gd009c3b
(bootloader) rpm.git: git=92e5e21-dirty
(bootloader) tz.git: git=27e6e4b-dirty
(bootloader) devcfg.git: git=27e6e4b-dirty
(bootloader) keymaster.git: git=27e6e4b-dirty
(bootloader) cmnlib.git: git=27e6e4b-dirty
(bootloader) cmnlib64.git: git=27e6e4b-dirty
(bootloader) prov.git: git=27e6e4b-dirty
(bootloader) aboot.git: git=MBM-NG-VC0.92-0-g3ea8df0
(bootloader) frp-state: protected (144)
(bootloader) ro.carrier: retus
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
Finished. Total time: 0.326s

robla48
What's DOS?
Posts: 2
Registered: ‎05-18-2019
Location: DE
Views: 126
Message 5699 of 5,723

Re: Bootloader Unlock Problems?

Hi,

 

the web tool fails for my moto G6 but my cid is 0x0032 (supported)

 

fastboot oem get_unlock_data

 

(bootloader) Unlock data:
(bootloader) 3A15680559693919#
(bootloader) 5A593332334A46354636006D6F746F2067280000#
(bootloader) A99F4AC7521B5E167C456CD40D946B4CDDD9A7E0#
(bootloader) 98194234000000000000000000000000
OKAY [ 0.049s]
Finished. Total time: 0.091s

 

fastboot getvar all

 

(bootloader) version: 0.5
(bootloader) version-bootloader: MBM-2.1-ali_retail-e4c1135-190306
(bootloader) product: ali
(bootloader) board: ali
(bootloader) secure: yes
(bootloader) hwrev: PVT2
(bootloader) radio: 4
(bootloader) storage-type: emmc
(bootloader) emmc: 32GB SKHYNIX HBG4a2 RV=08 PV=A5 FV=00000000000000A5
(bootloader) ram: 3GB SKHYNIX LP3 DIE=8Gb M5=06 M6=04 M7=00 M8=5F
(bootloader) cpu: SDM450
(bootloader) serialno: ZY323JF5F6
(bootloader) cid: 0x0032
(bootloader) channelid: 0x00
(bootloader) uid: 9819423400000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 534773760
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: 351865095969391
(bootloader) meid:
(bootloader) date: 12-11-2018
(bootloader) sku: XT1925-5
(bootloader) carrier_sku: XT1925-5
(bootloader) battid: SB18C21114
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Sat May 18 18:13: 5 UTC 2019"
(bootloader) ro.build.fingerprint[0]: motorola/ali_n/ali_n:9/PPS29.55-34
(bootloader) ro.build.fingerprint[1]: /0c5d:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.29.11.36.ali.retail.
(bootloader) ro.build.version.full[1]: en.US
(bootloader) ro.build.version.qcom: LA.UM.7.6.r1-03700-89xx.0
(bootloader) version-baseband: M450_08.14.10.75.03R ALI_EMEADSDS_CUST
(bootloader) kernel.version[0]: Linux version 3.18.120-perf-g460442d-000
(bootloader) kernel.version[1]: 01-g667231b (hudsoncm@ilclbld86) (gcc ve
(bootloader) kernel.version[2]: rsion 4.9.x 20150123 (prerelease) (GCC)
(bootloader) kernel.version[3]: ) #1 SMP PREEMPT Wed Mar 6 12:32:29 CST
(bootloader) kernel.version[4]: 2019
(bootloader) sbl1.git: MBM-2.1-ali_retail-0d2031d-190306
(bootloader) rpm.git: MBM-2.1-ali_retail-576a4d4-190306
(bootloader) tz.git: MBM-2.1-ali_retail-4636043-190306
(bootloader) devcfg.git: MBM-2.1-ali_retail-4636043-190306
(bootloader) keymaster.git: MBM-2.1-ali_retail-4636043-190306
(bootloader) cmnlib.git: MBM-2.1-ali_retail-4636043-190306
(bootloader) cmnlib64.git: MBM-2.1-ali_retail-4636043-190306
(bootloader) prov.git: MBM-2.1-ali_retail-4636043-190306
(bootloader) aboot.git: MBM-2.1-ali_retail-e4c1135-190306
(bootloader) frp-state: no protection (77)
(bootloader) ro.carrier: reteu
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
Finished. Total time: 0.537s

 

Please send the unlock code.

 

br

Robert

johneguy
Paper Tape
Posts: 2
Registered: ‎05-18-2019
Location: US
Views: 112
Message 5700 of 5,723

Re: Bootloader Unlock Problems?

"unlocked" Motorola G6 phone purchased directly from Motorola website and still can't unlock...

 

 

C:\Windows\system32>fastboot oem get_unlock_data
...
(bootloader) Unlock data:
(bootloader) 3A15480949917511#
(bootloader) 5A5933323344434A3635006D6F746F2067280000#
(bootloader) A1E04A86B2FBC53C52CD18373AAE3B68CF4E2379#
(bootloader) 5C024923000000000000000000000000
OKAY [ 0.024s]
finished. total time: 0.030s

 

 

C:\adb>fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-sdm450-C3.07
(bootloader) product: ali
(bootloader) board: ali
(bootloader) secure: yes
(bootloader) hwrev: PVT2
(bootloader) radio: 1
(bootloader) storage-type: emmc
(bootloader) emmc: 32GB SAMSUNG GD6BMB RV=08 PV=01 FV=0000000000000001
(bootloader) ram: 3GB SAMSUNG LP3 DIE=8Gb M5=01 M6=06 M7=00 M8=5F
(bootloader) cpu: SDM450
(bootloader) serialno: ZY323DCJ65
(bootloader) cid: 0x0032
(bootloader) channelid: 0x8d
(bootloader) uid: 5C02492300000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 534773760
(bootloader) reason: Volume down key pressed
(bootloader) imei: 351849094195711
(bootloader) meid:
(bootloader) date: 11-09-2018
(bootloader) sku: XT1925-6
(bootloader) carrier_sku: XT1925-6
(bootloader) battid: SB18C15119
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Thu Jan 1 2:18:15 UTC 1970"
(bootloader) ro.build.fingerprint[0]: motorola/ali/ali:8.0.0/OPS27.104-1
(bootloader) ro.build.fingerprint[1]: 5-10/12:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.27.51.12.ali.retail.
(bootloader) ro.build.version.full[1]: en.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-04400-89xx.0
(bootloader) version-baseband: M450_02.07.10.50R ALI_NA_CUST
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-gd6c91a1 (hud
(bootloader) kernel.version[1]: soncm@ilclbld68) (gcc version 4.9.x 2015
(bootloader) kernel.version[2]: 0123 (prerelease) (GCC) ) #1 SMP PREEMPT
(bootloader) kernel.version[3]: Wed Mar 28 21:20:49 CDT 2018
(bootloader) sbl1.git: git=MBM-NG-VC3.07-0-g4650d8f
(bootloader) rpm.git: git=MBM-NG-VC3.07-0-gb8a3a39
(bootloader) tz.git: git=MBM-NG-VC0.CC-0-g0967b52-dirty
(bootloader) devcfg.git: git=MBM-NG-VC0.CC-0-g0967b52-dirty
(bootloader) keymaster.git: git=MBM-NG-VC0.CC-0-g0967b52
(bootloader) cmnlib.git: git=MBM-NG-VC0.CC-0-g0967b52
(bootloader) cmnlib64.git: git=MBM-NG-VC0.CC-0-g0967b52
(bootloader) prov.git: git=MBM-NG-VC0.CC-0-g0967b52-dirty
(bootloader) aboot.git: git=MBM-NG-VC3.07-0-g52bf6ea
(bootloader) frp-state: no protection (77)
(bootloader) ro.carrier: retus
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
finished. total time: 0.175s

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