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Moto Sr Moderator
Moto Sr Moderator
Posts: 28,304
Registered: ‎02-02-2016
Location: US
Views: 508
Message 6011 of 6,154

Re: Bootloader Unlock Problems?

@Eli39

 

Try the data scrub tool above the unlock input box on global unlock page, it works for me.
The link is on this page under step 5: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b

 


* Search box is your friend * I don't respond to PM if question belongs in forum
Moto Sr Moderator
Moto Sr Moderator
Posts: 28,304
Registered: ‎02-02-2016
Location: US
Views: 504
Message 6012 of 6,154

Re: Bootloader Unlock Problems?

@Flavexcell

 

Your request has been submitted. Please allow at least 5 business days and watch your spam/social email folders for a response.


* Search box is your friend * I don't respond to PM if question belongs in forum
Moto Sr Moderator
Moto Sr Moderator
Posts: 28,304
Registered: ‎02-02-2016
Location: US
Views: 500
Message 6013 of 6,154

Re: Bootloader Unlock Problems?

@narunetto

 

Your request has been submitted. Please allow at least 5 business days and watch your spam/social email folders for a response.


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t3rng
Paper Tape
Posts: 1
Registered: ‎10-07-2019
Location: TH
Views: 452
Message 6014 of 6,154

Re: Bootloader Unlock Problems?

Hi, I'm trying to unlock the bootloader on my Moto G1 and I'm getting the not eligible error on the website. My data from fastboot is below

(bootloader) version: 0.5
(bootloader) version-bootloader: 411A
(bootloader) product: falcon
(bootloader) secure: yes
(bootloader) hwrev: 0x83C0
(bootloader) radio: 0x5
(bootloader) emmc: 16GB Toshiba REV=06 PRV=01 TYPE=17
(bootloader) ram: 1024MB Samsung S4 SDRAM DIE=4Gb
(bootloader) cpu: MSM8226 CS
(bootloader) serialno: TA916019FA
(bootloader) cid: 0x0007
(bootloader) channelid: 0x00
(bootloader) uid: 71664D020F000000000000000000
(bootloader) unlocked: no
(bootloader) iswarrantyvoid: no
(bootloader) mot_sst: 0
(bootloader) max-download-size: 536870912
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei:
(bootloader) meid:
(bootloader) date:
(bootloader) sku:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Mon Oct 7 5:57:56 UTC 2019"
(bootloader) ro.build.fingerprint[0]: motorola/falcon_asia_ds/falcon_umt
(bootloader) ro.build.fingerprint[1]: sds:5.1/LPBS23.13-56-2/2:user/rele
(bootloader) ro.build.fingerprint[2]: ase-keys
(bootloader) ro.build.version.full[0]: Blur_Version.221.201.2.falcon_umt
(bootloader) ro.build.version.full[1]: sds.AsiaRetail.en.03
(bootloader) ro.build.version.qcom[0]: AU_LINUX_ANDROID_LNX.LA.3.5.1_RB1
(bootloader) ro.build.version.qcom[1]: .04.04.02.048.045
(bootloader) version-baseband: MSM8626BP_1032.3116.98.00R EMEA_DSDS_CUST
(bootloader) kernel.version[0]: Linux version 3.4.42-g89906d6 (hudsoncm@
(bootloader) kernel.version[1]: ilclbld30) (gcc version 4.8 (GCC) ) #1 S
(bootloader) kernel.version[2]: MP PREEMPT Fri Feb 26 13:12:13 CST 2016
(bootloader) sdi.git: git=MBM-NG-V41.1A-0-gdc5aeaf
(bootloader) sbl1.git: git=MBM-NG-V41.1A-0-g199f3c5
(bootloader) rpm.git: git=MBM-NG-V41.1A-0-g8b7736e
(bootloader) tz.git: git=MBM-NG-V41.1A-0-g99c1a7c
(bootloader) aboot.git: git=MBM-NG-V41.1A-0-g80481ae
(bootloader) qe: qe 0/1
(bootloader) ro.carrier: unknown
all: listed above
Finished. Total time: 0.281s

and

.\fastboot oem get_unlock_data

(bootloader) 3A55000495312140#54413931363031
(bootloader) 39464100585431303333000000#D07A
(bootloader) E6BCA1CADC7E7A0BD379C2C647EAA71
(bootloader) 16191#71664D020F000000000000000
(bootloader) 0000000
OKAY [ 0.193s]
Finished. Total time: 0.201s

Thanks

odysptr
Paper Tape
Posts: 2
Registered: ‎04-20-2019
Location: ID
Views: 447
Message 6015 of 6,154

Re: Bootloader Unlock Problems?

Unfortunately Motorola is not operate in Indonesia since last year. RIP my phone Smiley Frustrated 

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,304
Registered: ‎02-02-2016
Location: US
Views: 423
Message 6016 of 6,154

Re: Bootloader Unlock Problems?

@t3rng

 

If you used the data scrub tool, and you get the message "Your device does not qualify for bootloader unlocking" Then it is likely your device can't be unlocked. Either the CID value is not valid, or the device is to old

See the CID value and what is valid here https://forums.lenovo.com/t5/MOTOROLA-Android-Developer/Bootloader-Unlock-Problems/m-p/3222809

See this unlocking page for eligible devices. Note that older devices may not be eligible. https://support.motorola.com/us/en/solution/MS87215


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iDardi
Punch Card
Posts: 6
Registered: ‎08-22-2019
Location: GE
Views: 400
Message 6017 of 6,154

Re: Bootloader Unlock Problems?

please help me, i'm waiting unlock code for 40 days :/ I've not received any mail from motorola :/

Highlighted
Leon25
Paper Tape
Posts: 1
Registered: ‎10-09-2019
Location: DE
Views: 351
Message 6018 of 6,154

Re: Bootloader Unlock Problems?

Hey guys,

I´m trying to unlock my bootloader this is my $ fastboot getvar all return:

 

fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: MBM-2.1-deen_retail-2cf41ce-190522
(bootloader) product: deen
(bootloader) board: deen
(bootloader) secure: yes
(bootloader) hwrev: PVT1
(bootloader) radio: 7
(bootloader) storage-type: emmc
(bootloader) emmc: 64GB SAMSUNG RH64AB RV=08 PV=05 FV=0000000000000005
(bootloader) ram: 4GB SAMSUNG LP3 DIE=8Gb M5=01 M6=06 M7=00 M8=5F
(bootloader) cpu: MSM8953
(bootloader) serialno: ZY323DXXQQ
(bootloader) cid: 0x0000
(bootloader) channelid: 0x00
(bootloader) uid: 7771E97D00000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 534773760
(bootloader) reason: Fall-through from charger boot mode
(bootloader) imei: 359548091630470
(bootloader) meid:
(bootloader) date: 02-06-2019
(bootloader) sku: XT1941-4
(bootloader) carrier_sku: XT1941-4
(bootloader) battid: SB18C30734
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Wed Oct  9  7:42:43 UTC 2019"
(bootloader) ro.build.fingerprint[0]: motorola/deen/deen_sprout:9/PPKS29
(bootloader) ro.build.fingerprint[1]: .68-16-36-7/8c3bf:user/release-key
(bootloader) ro.build.fingerprint[2]: s
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.39.401.27.deen.retai
(bootloader) ro.build.version.full[1]: l.en.US
(bootloader) ro.build.version.qcom: LA.UM.7.6.r1-02500-89xx.0
(bootloader) version-baseband: M8953_16.15.02.23R DEEN_APACDSDS_CUST
(bootloader) kernel.version[0]: Linux version 3.18.115-perf-ge7150b7-041
(bootloader) kernel.version[1]: 57-gc8b6600 (hudsoncm@ilclbld66) (gcc ve
(bootloader) kernel.version[2]: rsion 4.9.x 20150123 (prerelease) (GCC)
(bootloader) kernel.version[3]: ) #1 SMP PREEMPT Mon Aug 26 21:16:22 CDT
(bootloader) kernel.version[4]:  2019
(bootloader) sbl1.git: MBM-2.1-deen_retail-b314434-190522
(bootloader) rpm.git: MBM-2.1-deen_retail-80327a1-190522
(bootloader) tz.git: MBM-2.1-deen_retail-7050e71-dirty-190522
(bootloader) devcfg.git: MBM-2.1-deen_retail-7050e71-dirty-190522
(bootloader) keymaster.git: MBM-2.1-deen_retail-7050e71-190522
(bootloader) cmnlib.git: MBM-2.1-deen_retail-7050e71-190522
(bootloader) cmnlib64.git: MBM-2.1-deen_retail-7050e71-190522
(bootloader) prov.git: MBM-2.1-deen_retail-7050e71-dirty-190522
(bootloader) aboot.git: MBM-2.1-deen_retail-2cf41ce-190522
(bootloader) frp-state: protected (77)
(bootloader) ro.carrier: reteu
(bootloader) current-slot: _a
(bootloader) running-boot-lun: 0
(bootloader) running-slot: _a
(bootloader) slot-suffixes: _a,_b
(bootloader) slot-count: 2
(bootloader) slot-successful:_a: No
(bootloader) slot-successful:_b: No
(bootloader) slot-bootable:_a: Yes
(bootloader) slot-bootable:_b: Yes
(bootloader) slot-retry-count:_a: 4
(bootloader) slot-retry-count:_b: 0
all: listed above
finished. total time: 0.236s

 

This is my $ fastboot oem get_unlock_data return:

 

fastboot oem get_unlock_data
...
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [  0.017s]
finished. total time: 0.017s

 

Please help. Thanks.

Eugene_Raiser
What's DOS?
Posts: 1
Registered: ‎10-11-2019
Location: UA
Views: 276
Message 6019 of 6,154

Re: Bootloader Unlock Problems?

I can't get unlock data on xt1789-03

fastboot oem get_unlock_data
...
(bootloader) Failed to get unlock data.

My fastboot getvar all

(bootloader) kernel: uefi
(bootloader) version-bootloader: MBM-3.0-nash_sprint-ab41784-190705
(bootloader) product: nash
(bootloader) board: nash
(bootloader) secure: yes
(bootloader) hwrev: PVT
(bootloader) radio: SPRINT
(bootloader) storage-type: UFS
(bootloader) emmc: N/A
(bootloader) ufs: 64GB SAMSUNG KLUCG4J1ED-B0C1 FV=0200
(bootloader) ram: 4GB SAMSUNG LP4x DIE=16Gb M5=01 M6=06 M7=10 M8=12
(bootloader) cpu: MSM8998 2.1 (0)
(bootloader) serialno: ZY224BLBGN
(bootloader) cid: 0x0000
(bootloader) channelid: 0x00
(bootloader) uid: 4089706E
(bootloader) securestate: oem_locked
(bootloader) verity-state: enforcing (0)
(bootloader) iswarrantyvoid: yes
(bootloader) max-download-size: 536870912
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei:
(bootloader) meid:
(bootloader) date:
(bootloader) sku:
(bootloader) carrier_sku:
(bootloader) battid: SNN5987A
(bootloader) battery-voltage: 4053
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) ro.build.fingerprint[0]: motorola/nash_sprint/nash:8.0.0/OC
(bootloader) ro.build.fingerprint[1]: XS27.109-48-20/33:user/release-key
(bootloader) ro.build.fingerprint[2]: s
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.27.271.33.nash_sprin
(bootloader) ro.build.version.full[1]: t.sprint.en.US
(bootloader) ro.build.version.qcom: LA.UM.6.4.r1-04300-8x98.0
(bootloader) version-baseband: M8998_20207.117.02.50.02H NSS
(bootloader) kernel.version[0]: Linux version 4.4.78-perf-g095729e (huds
(bootloader) kernel.version[1]: oncm@ilclbld53) (gcc version 4.9.x 20150
(bootloader) kernel.version[2]: 123 (prerelease) (GCC) ) #1 SMP PREEMPT
(bootloader) kernel.version[3]: Fri Jul 5 09:19:00 CDT 2019
(bootloader) git:abl: MBM-3.0-nash_sprint-ab41784-190705
(bootloader) git:xbl: MBM-3.0-nash_sprint-9869834-190705
(bootloader) git:pmic: MBM-3.0-nash_sprint-9869834-190705
(bootloader) git:rpm: MBM-3.0-nash_sprint-b13e14f-190705
(bootloader) git:tz: MBM-3.0-nash_sprint-9059a28-190705
(bootloader) git:hyp: MBM-3.0-nash_sprint-9059a28-190705
(bootloader) git:devcfg: MBM-3.0-nash_sprint-9059a28-190705
(bootloader) git:cmnlib: MBM-3.0-nash_sprint-9059a28-190705
(bootloader) git:cmnlib64: MBM-3.0-nash_sprint-9059a28-190705
(bootloader) git:keymaster: MBM-3.0-nash_sprint-9059a28-190705
(bootloader) git:storsec: MBM-3.0-nash_sprint-9059a28-190705
(bootloader) git:prov: MBM-3.0-nash_sprint-9059a28-190705
(bootloader) qe: "qe 0/0"
(bootloader) frp-state: no protection (77)
(bootloader) ro.carrier: sprint
(bootloader) current-slot: _a
(bootloader) running-bl-slot: _a/_a
(bootloader) running-boot-lun: 2
(bootloader) slot-suffixes: _a,_b
(bootloader) slot-count: 2
(bootloader) slot-successful:_a: no
(bootloader) slot-successful:_b: no
(bootloader) slot-unbootable:_a: no
(bootloader) slot-unbootable:_b: no
(bootloader) slot-retry-count:_a: 7
(bootloader) slot-retry-count:_b: 0

Please help. P.S. my imei is empty in fastboot mode, but *#06# shows correct imei

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,304
Registered: ‎02-02-2016
Location: US
Views: 257
Message 6020 of 6,154

Re: Bootloader Unlock Problems?

@Leon25

 

If the output of fastboot oem get_unlock_data shows unavailable/failed then service is needed. There is no way to provide an unlock code if that command fails.


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