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zo8
Paper Tape
Posts: 4
Registered: ‎11-16-2019
Location: US
Views: 223
Message 1 of 4

cannot install MotorolaDeviceManager_2.5.4

Hi,


(not sure if this is the correct place, but could not find a general place for this)


I have a moto G7 plus. I wish to install it's usb drivres on my laptop (Lenovo Thinkpad, runing windows 10 64bit)

when I try to install MotorolaDeviceManager_2.5.4 I constantly get an error on set 3 (USB driver install):
window name= Motorola Drive Installer
text= The parameter is incorrect.

button= OK

 

pressing the OK pops a new window named "Motorola Driver installation 6.4.0"

there I can select "clean only" "update drivers" "clena and Reinstall" but none help

I keep getting into this error.

 

So now I cannot connect the phone in fastboot

please help on this.

 

Senior MotoAgent
Senior MotoAgent
Posts: 7,451
Registered: ‎03-05-2018
Location: US
Views: 174
Message 2 of 4

Re: cannot install MotorolaDeviceManager_2.5.4

Hi zo8

 

Make sure you're installing the driver on this link. Also, I'd like to confirm, what are you trying to accomplish with your phone? It will help me help you further with this. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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zo8
Paper Tape
Posts: 4
Registered: ‎11-16-2019
Location: US
Views: 169
Message 3 of 4

Re: cannot install MotorolaDeviceManager_2.5.4

Rich,
Yes I downloaded the file from the same exact page.
I wish to get into fastboot and install TWRP

 

Moved to the developer community -Rich

zo8
Paper Tape
Posts: 4
Registered: ‎11-16-2019
Location: US
Views: 24
Message 4 of 4

Re: cannot install MotorolaDeviceManager_2.5.4

Any idea on this?

I can install the driver on my desktop but cannot on my laptop

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