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namrakjr
What's DOS?
Posts: 5
Registered: ‎05-14-2011
Views: 2,131
Message 1 of 7

I am super unhappy with this phone.

Ok so I've had it for like a week and a half now.... the volume goes up and down on its own, the backlight goes off every two seconds and the home button never works.     I've tried everything.  What do I do???  Please don't tell me to change my backlight settings, I'm not a complete idiot.

--Unnecessary comments removed. Please see the on posting appropriately.

Message was edited by: pacojr67 (MOD)

namrakjr
What's DOS?
Posts: 5
Registered: ‎05-14-2011
Views: 2,131
Message 2 of 7

Re: I am super unhappy with this phone.

--Unnecessary comments removed. Please see the on posting appropriately.

Message was edited by: pacojr67 (MOD)

don't censor me!

Moto Sr Moderator
Moto Sr Moderator
Posts: 4,233
Registered: ‎02-25-2016
Location: US
Views: 2,131
Message 3 of 7

Re: I am super unhappy with this phone.

what is your screen timeout setting

*the search bar is your friend*
-This is a peer to peer support forum, MOTOXPRTs are volunteers, not Motorola employees
Moto Sr Moderator
Moto Sr Moderator
Posts: 28,185
Registered: ‎02-02-2016
Location: US
Views: 2,131
Message 4 of 7

Re: I am super unhappy with this phone.

Do you hve a screen protector or case on the phone? Backlight going off could have to do with a case that is to close to the proximity sensor - volume buttons could also be effected by a case that is to tight.


* Search box is your friend * I don't respond to PM if question belongs in forum
1of7627
Bit Torrent
Posts: 1,689
Registered: ‎11-12-2009
Location: United States
Views: 2,131
Message 5 of 7

Re: I am super unhappy with this phone.

I have to go with AlphaDog.  The Citrus I have has never shown those symptoms and they're not seemingly related.  If you aren't using a case and a factory reset doesn't affect it, something serious is wrong. 

namrakjr
What's DOS?
Posts: 5
Registered: ‎05-14-2011
Views: 2,131
Message 6 of 7

Re: I am super unhappy with this phone.

Just an update.  Its some kind of hardware issue.  Just got my replacement two hours ago...and it does the SAME EXACT THING.  It HAS to be the battery. Is this possible?

1of7627
Bit Torrent
Posts: 1,689
Registered: ‎11-12-2009
Location: United States
Views: 2,131
Message 7 of 7

Re: I am super unhappy with this phone.

By doing the same exact thing, do you mean (1) the volume changes on it's own, (2) the screen times out in two seconds, and (3) the home button doesn't work?  I don't see how the battery could be the problem.  These issues don't have any obvious commonality.  The Citrus I have never behaved like that. - MarkC