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3 Posts

06-20-2012

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Help ! Wont boot - red moto only

2012-06-20, 19:30 PM

I restarted my phone yesterday, or rather tried to - but it will not boot - it gets as far as the shimmering red M symbol but no farther. The only way to shut down ore try again is to remove the battery. Have also tried with USB connected, and with sim card removed. Battery shows 90% charge when USB connected.


Have tried hardware reset but it never shows the menu.


 


This phone is only a couple of weeks old and Im severely disapointed, my first time back to Motorola after many years away. It seemed like a good phone, but this is a great inconvenience. Can you help me please ?


 


 

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65 Posts

04-05-2012

Austria

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Re: Help ! Wont boot - red moto only

2012-06-21, 8:38 AM

Hi natlu2809,


Please contact our customer service in order to discuss further actions: http://on.fb.me/HSxcRx


Carmen

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6 Posts

06-02-2012

Turkey

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Re: Help ! Wont boot - red moto only

2012-07-14, 20:49 PM

Hi natlu2809,


it seems another motherboard matter. If it is so, it needs new motherboard. Im waiting over 1 month for my phone. Motorola's service quality is TERRIBLE. Good luck, wait patiently like as Godot.

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3 Posts

06-20-2012

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Re: Help ! Wont boot - red moto only

2012-07-14, 21:16 PM

Did an RMA on it via Amazon where I bought it, hope the second one doesnt brick too, otherwise I switch brand - and that would be a real shame. Hope you haven t had the same experience.

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6 Posts

06-02-2012

Turkey

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Re: Help ! Wont boot - red moto only

2012-07-14, 21:27 PM

I bought phone from local seller not Amazon. I opened many RMA from Motorola Global, Turkey, Teleservice(service contractor).There is no answer,solution etc. We are waiting our Godot -my phones replacement motherboard.Motorola loves much Turkish Scandal Distrubutor Company and custhelp's cool help desk staff!

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1 Posts

02-26-2013

New Zealand

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Re: Help ! Wont boot - red moto only

2013-02-26, 4:14 AM


My phone does exactly the same thing. I've already had it sent away and fixed once and now its doing exactly the same thing after only a month of being fixed. I thought Motorola was meant to be a god brand im thinking otherwise now.

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