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vincenttetreaul
What's DOS?
Posts: 5
Registered: ‎07-19-2013
Location: United States
Views: 715
Message 1 of 8

Defy - can't send SMS after hard reset


Well... the title said it all... I just reseted my Defy because it used to crash and it was slow like hell.



 



It's still slow, but faster and it didn't crashed for the last 4 days. The big issue: I CAN'T SEND SMS ANYMORE! I can receive them but can't respond.



 



I already contacted the tech support from Telus and they don't know what's going on... I'm really about to throw it into the wall... I'd like to spend money on an other phone next year only.



 



 

MotoAgent
MotoAgent
Posts: 2,132
Registered: ‎07-20-2012
Location: United Kingdom
Views: 715
Message 2 of 8

Re: Defy - can't send SMS after hard reset

Hey,

This means that your SMSC number has not been read correctly from the SIM. Try to give the SIM a little clean and see if that works.

You can as well look in the message settings if you can set the SMSC manually (every network provider uses their own, just Google it should be easy to find). I don't have a Defy here so I cannot tell you exactly where to find it just now.
Hope that helps,

Nicole
vincenttetreaul
What's DOS?
Posts: 5
Registered: ‎07-19-2013
Location: United States
Views: 715
Message 3 of 8

Re: Defy - can't send SMS after hard reset


can't access the menu for setting the SMSC... Telus always did dumb things withe the software that come in the phone. It's not the first time I experience that. This time it's that, on the next phone it's gonna be something else.



 



Well, i'm fuc*** Smiley Sad



 



Thanks for trying Nicole Smiley Happy

MotoAgent
MotoAgent
Posts: 2,132
Registered: ‎07-20-2012
Location: United Kingdom
Views: 715
Message 4 of 8

Re: Defy - can't send SMS after hard reset

I will have access to the phones again tomorrow. Pretty sure I can point you in the right direction.
Just to check, did you try the same with a different SIM?
Cheers

Nicole
vincenttetreaul
What's DOS?
Posts: 5
Registered: ‎07-19-2013
Location: United States
Views: 715
Message 5 of 8

Re: Defy - can't send SMS after hard reset


I'll try with a new sim card today. Seems like the tech didn't think about this trick. Hope it gonna work Smiley Happy



 



I keep you posted

MotoAgent
MotoAgent
Posts: 2,132
Registered: ‎07-20-2012
Location: United Kingdom
Views: 715
Message 6 of 8

Re: Defy - can't send SMS after hard reset


Hey vincenttetreault,



You can set the SMSC settings here: Settings--> wireless and networks--> mobile networks--> SMSC settings



Update the number in there with the one you are supposed to use.



Does it work now? Let me know.



Cheers,



Nicole

vincenttetreaul
What's DOS?
Posts: 5
Registered: ‎07-19-2013
Location: United States
Views: 715
Message 7 of 8

Re: Defy - can't send SMS after hard reset


i don't have this option... sucks huh!



 



:'(

vincenttetreaul
What's DOS?
Posts: 5
Registered: ‎07-19-2013
Location: United States
Views: 715
Message 8 of 8

Re: Defy - can't send SMS after hard reset


Well well well! Problem solved!



I went to the Telus store to get some service. We changed the SIM card, no change, SMS not working... d'oh!



 



We called the tech service and a nice tricks comes to surfce and this is what everyone need to do with the Defy: ERASE ALL SMS IN YOUR CELL, THEN RESET THE PHONE. That's it, not more complicated than that.



 



Now my cell is working, still with the material bugs, but working.



 



Thank you nicole for your time