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08-30-2012

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Text Messaging Suddenly Stopped Working

2012-09-07, 14:54 PM

I'm probably going to have to take this in to the local US Cellular store to see if they can figure out what is going on.  I tried sending texts to three different individuals this morning and all are not going through.  Initially I was using Go SMS Pro as my default SMS program.  Thinking something may be messed up with that program, I switched my default SMS program to the phone's Text Messaging program.  Still cannot send or receive any messages.  I am on a business plan (which my wife is on as well).  She is receiving and sending texts fine.  I tried sending her a test text, and it tells me "Message Not Sent".  I had her send a test text to me.  It shows that it sends fine on her end, but I never get anything.


Is there any error log I can look at to see what's going on?  I have powered my phone off and on 3 times already this morning and that hasn't fixed the issue.  Any suggestions or am I just going to have to take it in?  I hate doing that because they're just going to do a Factory Reset I'm sure since they aren't too good on the technical side of things.

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15 Posts

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Re: Text Messaging Suddenly Stopped Working

2012-09-13, 16:42 PM


I forgot to post an update to this...



After spending a short time on the phone with Motorola support and then a lengthy time on the phone with US Cellular support, it was determined that the phone was "DOA" (as the US Cellular support tech called it).  I returned it to my local US Cellular store and received a new replacement.  The support tech had me try multiple fixes for my issue but nothing would allow me to make/receive calls or texts.  It was just a faulty phone.

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Re: Text Messaging Suddenly Stopped Working

2012-09-07, 15:02 PM

Just found out that I cannot make or receive calls either.

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Re: Text Messaging Suddenly Stopped Working

2012-09-07, 15:06 PM

Internet and email work fine.  Calling and texting do not.

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2027 Posts

12-04-2009

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Re: Text Messaging Suddenly Stopped Working

2012-09-07, 16:47 PM

A call to US Cellular from a different phone is needed, maybe your personal options for service is messed up at the very least... They can fix some things with your phones service/contract from their end by only the phone call. But sounds like you need to visit a USC store for this issue. 


Poko

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2 Posts

09-13-2012

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Re: Text Messaging Suddenly Stopped Working

2012-09-13, 16:34 PM


Remove GoSms. For some reason it conflicts with the stock text messaging. I lost my notifications when using. Went back to stock and had no notifications. Removed Go sms and notification started working again. I am now using Chomp sms.

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Re: Text Messaging Suddenly Stopped Working

2012-09-13, 16:42 PM


I forgot to post an update to this...



After spending a short time on the phone with Motorola support and then a lengthy time on the phone with US Cellular support, it was determined that the phone was "DOA" (as the US Cellular support tech called it).  I returned it to my local US Cellular store and received a new replacement.  The support tech had me try multiple fixes for my issue but nothing would allow me to make/receive calls or texts.  It was just a faulty phone.

0 person found this solution to be helpful.

This helped me too

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2027 Posts

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Re: Text Messaging Suddenly Stopped Working

2012-09-14, 11:20 AM
@lonegator


That's great you got the phone replace.

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Re: Text Messaging Suddenly Stopped Working

2012-09-20, 13:24 PM


Thanks for the follow up.

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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