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What's DOS?
Posts: 1
Registered: ‎07-23-2013
Location: United States
Views: 253
Message 1 of 2

Battery Problem

The other night I plugged in my phone, and in the morning when I unplugged it, it had 100% battery. I never used it, but about 2-3 hours later it died. I went to turn it on and it did, but it only lasted a minute at most even when plugged in. I brought it in to the local store (not where it was purchased) to ask a few questions. They said I needed a new battery, and gave me one. The battery was at 100%, but died within the hour, even though it was charging. The phone will still turn on for a short time if plugged in, but dies shortly after. Please help?

Moto Sr Moderator
Moto Sr Moderator
Posts: 13,987
Registered: ‎02-02-2016
Location: US
Views: 253
Message 2 of 2

Re: Battery Problem

My guess is that a factory data reset might resolve your issue, but we typically leave that as a path of last resort.

Is there any way for you to take your device into USC for some diagnostics?

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