07-23-2013 03:43 PM
The other night I plugged in my phone, and in the morning when I unplugged it, it had 100% battery. I never used it, but about 2-3 hours later it died. I went to turn it on and it did, but it only lasted a minute at most even when plugged in. I brought it in to the local store (not where it was purchased) to ask a few questions. They said I needed a new battery, and gave me one. The battery was at 100%, but died within the hour, even though it was charging. The phone will still turn on for a short time if plugged in, but dies shortly after. Please help?
07-24-2013 04:54 PM
My guess is that a factory data reset might resolve your issue, but we typically leave that as a path of last resort.
Is there any way for you to take your device into USC for some diagnostics?