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daisylady5
What's DOS?
Posts: 2
Registered: ‎10-22-2011
Views: 141
Message 1 of 8

How to get text messages from Sprint users

I have a Motorola Electrify from US Cellular, and am able to get text messages from anyone that is not on the Sprint network. My sprint friends receive texts from me, but when they answer, I do not get them.

Is there a setting that I should check, or have them to check?

Thanks!

Moto Sr Moderator
Moto Sr Moderator
Posts: 2,012
Registered: ‎12-04-2009
Location: United States
Views: 141
Message 2 of 8

Re: How to get text messages from Sprint users

daisylady5

Are you using the Stock Dialer/Address Book or are you using Google Voice?

Google Voice has a Spam function, perhaps the text are in there.

Poko

edited by: Poko... it is possible that Sprints Gateway is dropping their text to non-Sprint users... You should call US Cellular to follow-up/report on your missing text messages from a Sprint user.

spaceace
What's DOS?
Posts: 11
Registered: ‎10-30-2011
Location: United States
Views: 141
Message 3 of 8

Re: How to get text messages from Sprint users

There is an issue with signatures/callback numbers with Sprint

You have to tell the Sprint users that you text with to remove their signature and/or callback number.

This will solve the problem.

Highlighted
Moto Sr Moderator
Moto Sr Moderator
Posts: 13,987
Registered: ‎02-02-2016
Location: US
Views: 141
Message 4 of 8

Re: How to get text messages from Sprint users

@spaceace

Awesome!  Thanks for the tip!

Can you tell us how you came to know this?  And is it a symptom of all Sprint to US Cellular texts???

Thanks!

Comment in the spirit of COMMUNITY: "Share experiences / expertise, engage in the discussions, and offer advice and suggestions."
daisylady5
What's DOS?
Posts: 2
Registered: ‎10-22-2011
Views: 141
Message 5 of 8

Re: How to get text messages from Sprint users

OKay, thank you. The problem is that she tells me that she doesn't have a callback number associated, and when her texts came in previously on my old phone, they didn't have a signature. So unless I can ask to borrow her phone and nose around, it looks like I'm actually going to have to...call her.

spaceace
What's DOS?
Posts: 11
Registered: ‎10-30-2011
Location: United States
Views: 141
Message 6 of 8

Re: How to get text messages from Sprint users

This has been posted on a couple different forums as well as the Facebook US Cellular page.

The problem only seems to be with the Electrify.

Moto Sr Moderator
Moto Sr Moderator
Posts: 13,987
Registered: ‎02-02-2016
Location: US
Views: 141
Message 7 of 8

Re: How to get text messages from Sprint users

@spaceace

Ooooh, that's weird that it only affects a single handset.

Thanks again for the info!

Comment in the spirit of COMMUNITY: "Share experiences / expertise, engage in the discussions, and offer advice and suggestions."
qweenofyou
What's DOS?
Posts: 2
Registered: ‎11-02-2011
Views: 141
Message 8 of 8

Re: How to get text messages from Sprint users

There are at least two models of LG phones that also have this behaviour, the Apex and Optimus specifically. It's not an uncommon issue with Androids...